Smith Haven Mazda

Had a great experience working with Hamza, very professional, laid back, knows his cars, and very patient. If you looking for a no frills and simple and easy transaction come and see Hamza at Smith Haven Mazda!!.

MY SALES MAN FRISCH WAS GREAT!! WHAT AN EASY PROCESS IT WAS AND WILL BE BACK AGAIN!!

Scott was a great and very professional sales person. I will be back for my next car when that time come. Thanks again scott.

Ive purchased multiple cars from this dealership and always have a quality experience. The sales, finance and management are second to none!

I bought a car a few months ago. The sales process with Dennis Hoffer was a fine average experience. Where things took a turn was with the financing, Ryan Doheny oversold me on warranties, literally lying to me saying it was only 30 dollars a month when it was easily 3 times that even if taken over the length of the loan and not the warranty. After reading my paperwork I realized I had 30 days to cancel for a full refund and I wanted to start the process of cancelling the warranties. When I went back to the dealership it seemed like he became a completely different person, rude and aggressive. After several calls and emails to Ryan and Tyler Webber (used car manager) it was complete radio silence from them. Clearly trying to delay the cancellation past the 30 days. Luckily, I was able to cancel with the warranty companies directly after several weeks of no response from them. Additionally, the rate I was given wasn’t very competitive, I was able to get 3 percent less with a different bank. I believe they give you a monthly price and then try to “fill” it in with warranties and higher rates, though this is speculation. If you choose to finance with them discuss only rates and total financed amount (this includes what you would pay in interest over the lifetime of the loan) In terms of the car, it runs well Mazda’s are good, mechanic checked it out and said it was in great condition. It did have some damage to the fender liner on the drivers side that they seemed to cover up a bit. It came apart about a week into driving, but it is relatively cheap fix. Overall, this could have been a 5-star experience had it not been for the financing. I would say come in with your own financing and it’ll be fine.

Brought my 2020 Mazda CX-5 to the Smith Haven Mazda Service Department for transmission and electrical issues after the engine failed and was replaced only a couple of months earlier with just 48K miles. Smith Haven Mazda agreed to replace the defective transmission but claimed the electrical issue was just a drained battery, although two batteries had been replaced in just 4 years. As I was pulling out of the service area and stepped on the brakes, a jarring sound came from the front right wheel area. I thought initially it might be rust since the car was sitting in the shop for over two weeks, but the sound grew worse. I then called the service department twice before making an appointment to check what had now become a louder jolting noise when hitting the brakes. At this time, the service tire light also went on. I dropped the car off and they called me the next day and said the noise was related to the brakes needing replacement and that there was a nail in the passenger rear tire, which they plugged. Since the noise coming from the right front tire did not exist before bringing the car to them initially, I told them I would pick up the car and not to replace the brakes. I then dropped the car off with a local mechanic, who said the noise was due to a loose front right tire and had nothing to do with the brakes. After tightening the wheel, the jarring sound went away when applying the breaks. The local mechanic advised me to also change the wheel studs since they could have been damaged riding around on a loose wheel. I then called and spoke to the Smith Haven Mazda Service Manager Tyler Munro to inform him about his team's potentially dangerous mistake and asked him to replace the wheel studs. He refused even after I told him that he and Smith Haven Mazda would be liable if the car was involved in an accident due to damaged wheel studs. I suggested he call the mechanic that tightened the wheel to verify what I was telling him, but he never followed through and has not offered to replace the studs. The Smith Haven Mazda Service Department and its manager have proven to be unprofessional, irresponsible and unethical. By the way, my service tire light went on again yesterday, so plugging a tire is not their strength either.

My husband changed the cabin filter three days before we brought the car in for an oil change. They stated that we needed a new cabin filter and showed us a video of a dirty filter which was not the same one that my husband put in. Need I say more?

I was greeted with a handshake and a smile. Very personable And answered all my questions, and explained in detail the CX5 signature plus. On pickup made sure everything was good and I was happy. As I was. I will Highly recommend Jonny Colorado.

Scott Harrison is the best! Scott worked with my dad and helped him pick out a brand new Mazda CX-5. He took his time to genuinely show my dad how to utilize the car. I brought my dad here because I had an amazing experience getting my Mazda CX-5 great dealership great people great cars!

Hamza was such a pleasure to work with. He was professional through and through. He explained all our options, went over the differences in detail and answered every question we had regarding the deal - even the ones we asked more than once. He is a gentleman and i would work with him again in a heartbeat. So patient!!! Financing was a breeze with no gimmicky xx at the signing. Start to finish this process was unlike any we ever had. (Looking at you S——-e Ford). Will recommend the brand, the dealership, and Hamza!!!