Jim Keras Nissan

When greeted with a smile and warm handshake by Mr. Anthony Simmons, I knew I would receive exceptional service. My car search ended the day I entered the premise of Jim Keras Nissan Covington Pike. I wasn't thrown "the car salesman sales-pitch" and I wasn't rushed to just pick a car. Only did I need to tell Mr. Simmons what my car needs were. He showed genuine concern and patience, as did every member of the team there at RK (to include the receptionists, service department personnel, finance agent to the manager). I pulled off the lot in my new Nissan Pathfinder feeling that my car needs had been met, respected, having receiving exceptional customer service, a service that has fallen short in this present day...and I'm still a young woman. I will refer colleagues to you.

I had a great experience! Tony Rogers helped me find the best car for me. I didn't have any problems purchasing my new car.

I went to Jim Keras Nissan to purchase a certified used vehicle. I picked out one and began filling out the finance paperwork. Even though I have excellent credit the salesman came back with a sheet of paper and gave it to me that read, Jim Keras could not offer me a loan and then he walked off. I left the location and went home. About an hour later I received a call from the dealership asking if I could come back. I said, “Why should I when I have already been turned down for credit?” Then I was offered a deal over the phone that involved several thousand down, and a monthly payment that reflected a high interest rate. I turned that down and eventually was offered a deal that required zero down and a monthly payment that reflected a much lower and competitive payment. I agreed and returned to the dealer to finish filling out the paperwork. After my purchase I noticed that the cargo carpet area was damaged, the antenna was missing, there was tree sap on the roof, rust in some spots, the cargo cover missing, dents, dings, and scratches. I did some research and found some of these items should have disqualified the vehicle from being certified. After several phone calls and a visit with the used car sales manager, some items were addressed while others were not. Some of the work that was done looks shady, and my certified car was returned to me with a new 2 inch scratch and several hundred miles added to it. The used car sales manager originally said he would wet sand and entirely clear coat the vehicle. Later he said that he never said he would clear coat the entire vehicle but he did wet sand the car. If I would have known he would only wet sand the paint job without clear coating it, I would have said don’t bother. In short, I do not think that this dealer is reputable. I looked at other “Certified” vehicles on their lot and noticed the following issues with one or more than one car: rust, bent rear passenger door, cargo covers missing, holes in passenger front seat, and missing antennas. If you do purchase a vehicle from this place, I would not take their first offer. Be ready to walk away and stay gone. Completely inspect any vehicle from top to bottom inside and out. Additionally, don’t take their word at anything; get it all in writing, though I am sure it will be next to impossible to do. As the saying goes, “Fool me once shame on you, fool me twice shame on me!”

After two weeks of shopping for a car I took the chance of applying for a car on Jim Keras Nissan's website. What a great decision! Shawn McLean called within minutes of my submitting the request. He is very honest and straight forward. Shawn asked the necessary questions to make sure that he met my needs. He was not trying to just make a sale, but took the time to make sure I was getting what I wanted at a great price. He did extra research to see where I could save more money. Shawn is very knowledgeable about the stock and made sure that I knew every detail about my car. He is a joy to work with. I tell everyone I know to go see Shawn "the car guy".

For 10 years I've dreamed of purchasing a new Altima. Today, Mr. Shawn Mclean, helped with making my dream become reality. I'm so ecstatic about my 2015 Nissan Altima. Mr. Mclean is an "Awesome" salesman. In the very beginning he made me feel as if I already owned the car. The process went smoothly. He explained everything in full details throughout the interaction. I will always do business at Jim Keras Nissan. Also, I will refer everyone who's in need of a vehicle to shop there for the best experience. Again, thanks!

Just a seamless experience from beginning to end. I had the best salesperson in Shawn Mclean. He was not pushy and made sure my family had the best vehicle that served our needs. Special thanks to the finance manager Steve as well, he was very detailed and quick to answer all of our questions. Please go see these guys for your next car

Impressed with Shawns professionalism and customer service. I told him what I was looking for and he quickly found it on the lot. He and the finance manager worked out things to fit my budget. Had a problem with the radiator. Took it back the next day. Shawn put me in a rental. They fixed my vehicle in one day. Have had no problems since. Thanks for taking care of me and standing behind your vehicles.

I was on the market for a new ride and have dealt with Jim Keras Nissan prior. (Mind you, it was the worst car buying experience ever) But I was curious to see if any improvements had taken place since. Looks like they're still up to no good, taking advantage of people as always. You can clearly see that several people has had a similar issue. I am in the military, stationed on base and I will let it be known to all our troops to stay clear of this place. They are shady and are out to get you!

we found a vehicle online and went to buy it but they told us it was a mistake to be that price. its actually much more expensive sorry. let us show you some other vehicles. Thats Just Plain Old Sneaky Stuff HEAD THIS WARNING AND DON'T EVEN LOOK HERE

This was my first shopping experience at Jim Keras Nissan. I have been driving Nissan vehicles all of my life and was very impressed by the service at this dealership. Overall, it was a very positive and successful experience. The facilities are very clean and well-maintained. All of the staff was very friendly, courteous, and helpful. Our sales associate, Shawn Mclean, seemed very knowledgeable about Nissan vehicles and the current inventory. He provided many helpful suggestions regarding our selection of a 2015 Nissan Altima. Furthermore, the discussion of pricing and financing options was straightforward, honest, and stress-free. Overall, our experience with Shawn was excellent and we will definitely recommend him in the future to friends and family. Also, the finance director, Fiona, was very nice and seemed very knowledgeable about the warranty options. She readily answered all of our questions and helped us pick out the best warranty for us. We definitely recommend this dealership to anyone looking for a new vehicle in the Memphis area!