Reviews
Great honest and helpful service
I have bought 5 used cars during during the past 15 years for myself, family and friends. very honest and helpful in resolving any issues that might come up after the sale
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you! In H & L Auto Import We appreciated your comments, we used them to continue trying to improved ourselves in order to do a better customer service!
Great Dealership!
Great customer service! The owner is amazing and he is so helpful when it comes to circumstances you have. The staff is great they are very helpful and will try to fix your car as soon as possible. My mother has been a customer for almost 15 years and everything has been great! I would recommend for any one who needs repairs internally or inspections to come here! Overall great experience and recommend to anyone!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
In H & L Auto Import We really Appreciated your comments, Thank you! We will keep trying to improved every their to achieved the customer satisfaction!
Great service
Giovan and the mechanic Isam have been very helpful with my car. My honda is super great and a gas saver!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your inquire! We really appreciated your comments!
Great care great service and great price.
Thanks for every thing! We did everything fast and smooth, good customer service and good price!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Very much for your comments!
Great Service
I'm very impressed with H&L Auto! I bought a 2014 Toyota Yaris from them. They had great customer services and answered all my questions. Jovan Lopez(salesman) gave me options on cars by giving me enough information on different cars that I might like. I'm really impressed with this company.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
That you very much, for me it is a real reward when i get this kind of comments! We are going to keep looking to always improved our customer service! Jovan
Great dealer, great prices. Stand by product
bought a car from this dealer. actually purchased two. great price, friendly and honest.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Very much for your review, this is the best pay that we can have! knowing that we did our job the right way! it definitely motivated us to keep going! Jovan Manager
We will be back for car number 3
We bought our daughter a 2008 Toyota Corolla here, after having a friend who is a mechanic check it out first giving his seal of approval. It has been a wonderful, dependable car for our daughter. The experience was great. So much so that we recently came back for car number 2, a 2010 Toyota Yaris. Jovan goes out of his way to make you happy, give great service, and offer a great deal. We could not be happier with the level of quality cars and service. We will certainly be back in two years for our next car! Very happy here!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Very much for your review! We also appreciated you as one more of our happy customers! That is our real goal! Happy Customers!
I highly recomend thi place!
Recently I bought a Honda CR-V from this dealership. The car was exactly as described and it saved about $2000 for me. Still under factory warranty and looks like brad new. The cool thing is they will take care of your car if any mechanical thing happens and they do it for free, in fact you will have another warranty!!! If you want to drive an almost new car and save some money go and check out their cars.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you very much!We will continue to constantly improved our costumer service for you guys!
Great Service and Excellent Sales Representatives
This place GREAT. The Sales Representatives are amazing. Jovan and Elias help me out from start to finish. They answered everyone of my questions and even negotiated the price with me. Great Salesmen, and magnificent service. I would definitely refer any who's looking for an "Quality Affordable" Vehicle for a great price. No issues no problems, fast service, excellent excellent excellent experience. I don't know what other people may suggest, but this is a REAL GOOD place with REAL "GENUINE" people. It kinda reminds me of a classic business geared towards "Customer Satisfaction".
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you!
major damage does not disclose until finalizing
I don't see how they say the carfax is clear, the cars had major damage repaired by shade tree shop, every car in their inventory looked like something you don't want to put your family in. stay away and don't waste your time and money here. There were nicer cars in the lot but they belonged to another dealer. My wife and I backed out after we test drove the car and asked them to repair noises coming from the front suspension, they said they would repair it but we would have to sign something saying the Civic had been in an accident and repaired and they would not be responsible for any issues related to the car even saying the airbags may have been deployed. As I said, do your research before deciding to buy a car from H and L.
- Customer service —
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Mr. Kcandtc From Lewisville! Thank you for your review, we always read and analyze them! To be honest with you I had worked at several franchise dealers and also in couple used car dealers before, and I believe that if a car has been on an accident regardless that the carfax says that or not,we still need to notified the customer about that, that way our customers know what they are buying, we also notified them in writing if we did perform any mechanic or bodywork repair on the car, that does not mean that we are not responsible, responsible of what?, if we disclosed everything i don't see any kind of responsibility that we are trying to hide. Also we allowed our customers to take their car to their own mechanic for a pre-purchased inspection, plus we give them 3 months of warranty, unlimited mileage on the car. also I would like to let you know that 90% of my cars are not under any kind of accident and like I just said I thing I have the right to tell my anybody if the car has been in to an accident, in H & L Auto Import we have a serious commitment with the customer, we like to be ethical with our customers and I repeat we prefer them not to buy us a car instead buying us a car that they don't know what are they buying,thanks to that more than 50% of our sales every month are repeat customers, also in all of our cars,we offer auction prices not retail prices, we give 3 months of warranty from us FREE, regardless of the factory warranty, and let them take it to their mechanic for a pre-purchased inspection, plus we show them the carfax. To be honest with you in the 20 years that i have been working in car sales all around the Metroplex i haven't found a place that does what we do in here! Sometimes people does not appreciated to hear the truth, We really appreciated that you give us the opportunity to show you a car and we really understand that you did not like our car! We Respect that, and we highly recommend you that any time that you are buying a used car, does not matter that you are buying it from a franchise dealer, ask them to let you take it to your own mechanic and also ask them to give you a warranty, and of course a good price! just for the record, in all the time that i had work in the car business this is the first owner that give me the freedom of tell anything about the car that i am selling to our customers! Thank You! Jovan Lopez Sales Representative!