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Serra Volkswagen

(1,346 reviews)
Visit Serra Volkswagen
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–8:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–8:00pm 7:30am–5:30pm
Saturday 9:00am–8:00pm Closed
Sunday Closed Closed
2024 state dealer award
View 4 awards
2024 state dealer award 2020 state dealer award
2024 consumer dealer award 2020 consumer dealer award
New (205) 352-4539 (205) 352-4539
Used (205) 683-6026 (205) 683-6026
Service (205) 352-4526 (205) 352-4526

Reviews

(1,346 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Serra Volkswagen from DealerRater.

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Brandon was great

We had a wonderful buying experience. We were on the lot and leaving with our new Passat in about 2.5 hours. Our salesperson, Brandon, we the BEST!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great service

I bought my Jetta used and needed to take it in for service, and figured it would be best to take it to a Volkswagen dealership as they would definitely be familiar with working on VW vehicles. I liked that I was able to schedule a service appointment online and immediately get a cost estimate. I got stuck at work and arrived very late to my appointment, and the Serra VW service staff graciously honored my appointment and were very pleasant about it. They did the exact services that I asked for and didn't try to upsell me on anything I didn't want or need. I really appreciated being able to wait in the air conditioned customer lounge and enjoy complimentary WiFi and cold bottled water on such a hot summer day. The service was quick, and they even automatically applied a discount for my oil change so the cost was lower than the original estimate. I was impressed with Serra Volkswagen and will continue to come here for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Fix air bag light

Gray people! Friendly environment!grayt counter service!i thing this friendly people are here to stay I wouldtytake my car any other place to have anything done!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great service!

The workers were so kind! The service was quick, I had an appointment at 11, and showed up at 10:45, and they had me out by 12. Corey, the front desk worker, is the sweetest lady. I highly recommend this Volkswagen dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service department

Because of the care and friendly people they have working there. Ask if I had any questions. Showed me where to wait, offered me something to drink and had me out of there in a hurry. Great people to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Amazing

Jasmine was very very helpful and polite was straight to the point effective and I was in a new car in no time i I highly recommended that you very this dealership everyone is so full of energy and ready to work

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

it was a friendly and a great team work of people helping us

The salesman and the sales professional was very kind and nice to us .And, she really help us get through to get the vehicle we wanted . Ms. Bolgee who was my sales professional and Ms. Jasmine . They was a great team working together to get the vehicle we wanted . Thanks you guys I appreciate you all for great services .I would recommend you guys to be a help to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

friendly and quick service

the service staff gave us good information about our vehicle. the service was very quick ~1 hour for a 0,000 mi service including 100 point inspection.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Efficient

There service was quick and they also communicated with you as to how to keep your car running good. They were friendly and just as concerned about my car as i was.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great customer service!

We had a great experience with the service department. The staff were professional and courteous. They were accommodating to our needs and got the repair done quickly. It was well worth the hour drive to have our VW repaired there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.