Reviews
Brandon was great
We had a wonderful buying experience. We were on the lot and leaving with our new Passat in about 2.5 hours. Our salesperson, Brandon, we the BEST!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great service
I bought my Jetta used and needed to take it in for service, and figured it would be best to take it to a Volkswagen dealership as they would definitely be familiar with working on VW vehicles. I liked that I was able to schedule a service appointment online and immediately get a cost estimate. I got stuck at work and arrived very late to my appointment, and the Serra VW service staff graciously honored my appointment and were very pleasant about it. They did the exact services that I asked for and didn't try to upsell me on anything I didn't want or need. I really appreciated being able to wait in the air conditioned customer lounge and enjoy complimentary WiFi and cold bottled water on such a hot summer day. The service was quick, and they even automatically applied a discount for my oil change so the cost was lower than the original estimate. I was impressed with Serra Volkswagen and will continue to come here for service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fix air bag light
Gray people! Friendly environment!grayt counter service!i thing this friendly people are here to stay I wouldtytake my car any other place to have anything done!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service!
The workers were so kind! The service was quick, I had an appointment at 11, and showed up at 10:45, and they had me out by 12. Corey, the front desk worker, is the sweetest lady. I highly recommend this Volkswagen dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service department
Because of the care and friendly people they have working there. Ask if I had any questions. Showed me where to wait, offered me something to drink and had me out of there in a hurry. Great people to deal with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Amazing
Jasmine was very very helpful and polite was straight to the point effective and I was in a new car in no time i I highly recommended that you very this dealership everyone is so full of energy and ready to work
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
it was a friendly and a great team work of people helping us
The salesman and the sales professional was very kind and nice to us .And, she really help us get through to get the vehicle we wanted . Ms. Bolgee who was my sales professional and Ms. Jasmine . They was a great team working together to get the vehicle we wanted . Thanks you guys I appreciate you all for great services .I would recommend you guys to be a help to others.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
friendly and quick service
the service staff gave us good information about our vehicle. the service was very quick ~1 hour for a 0,000 mi service including 100 point inspection.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Efficient
There service was quick and they also communicated with you as to how to keep your car running good. They were friendly and just as concerned about my car as i was.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great customer service!
We had a great experience with the service department. The staff were professional and courteous. They were accommodating to our needs and got the repair done quickly. It was well worth the hour drive to have our VW repaired there.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair