Serra Volkswagen

I feel so good, the best dealer I ever seen faster in all process and so kind people, thanks for all angel borja.

Work was good but I had a 7am appointment and no body was there until 7:20.

The dealership parts department is very reliable, integrity, and honest. Make sure the customers are taken care of.

I wish a wait time would have been mentioned to me upon arrival. I was told the earlier I schedule for the quicker I’ll get out, but I have scheduled two services since then one being at 7am and the other at 9am and both times I have had to wait over 2.5 hours. The first visit was an inspection and oil change because my driver door says it’s open when it’s not and the back right sensor tells me something is there when reversing and nothing ever is. I was told the door was a seatbelt jam problem and the sensor was just dirty.. but no matter how much I clean it it still yells that something is behind me. The second visit was a reschedule for the oil change only since I ended up not needing one yet the first time around. I appreciate the first oil change being free but I would almost rather spend the $45 at Express Oil Change for a 15 minute service. I would not have any problem if this service to an hour to an hour and a half since you are not an express oil change operation, but 3 hours for an appointment that I scheduled a week or more prior without warning of delay is just awful.

I was satisfied with my service and the immediate attention my car received. I would recommend this facility.

Despite my car being in their service department for 35 days for a 2-day repair. From March 1, 2025, then not worked on until April 2, 2025, and finished on April 4, 2025. Only communicated with when i called to check on my vehicle. Joe and Dylan were great people to communicate. The GM has a horrible bedside manner. My vehicle is now in another dealership for repair and Sch B service.

Do not tell the truth or keep what they say to you to you either

Was able to get in and out fairly quickly. They also worked with my warranty people so i wouldnt have to.

Service was professional, efficient and done in a timely manner. Staff was friendly and helpful.

Joseph and his companion service employee were incredibly nice and helpful. In fact so much so I will be bringing my car here now for a new windshield and future oil changes even those it is less convenient for me because of the distance from my home compared to where I've previously had the car serviced.