Reviews
Write a reviewWonderful/personal sales service.
Wonderful/personal sales service. Charlie agree to open up on a late Sunday morning for my wife and I outside his normal hours; and yet there was no rush/pressure upon our arrival. He was efficient, there was no bouncing around to speak with a Finance team or Manager. In under two hours, we were able to test drive, agree on a purchase price, and were out the door with our Volvo XC-40. Great experience and we could not have been happier. We will definitely look to Charlie first when our family needs a new car.
Wonderful/personal sales service.
Wonderful/personal sales service. Charlie agree to open up on a late Sunday morning for my wife and I outside his normal hours; and yet there was no rush/pressure upon our arrival. He was efficient, there was no bouncing around to speak with a Finance team or Manager. In under two hours, we were able to test drive, agree on a purchase price, and were out the door with our Volvo XC-40. Great experience and we could not have been happier. We will definitely look to Charlie first when our family needs a new car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very happy
Bought a car from Charlie’s auto car runs great . Charlie was great to work with! Can’t wait to buy my next car from Charlie’s auto village.
Very happy
Bought a car from Charlie’s auto car runs great . Charlie was great to work with! Can’t wait to buy my next car from Charlie’s auto village.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Fair deal and Outstanding Service!
Hands down the best car dealer I have ever encountered. Professional, no high pressure tactics no attempts to sell you something you don't need. Follows thru on all requests.
Fair deal and Outstanding Service!
Hands down the best car dealer I have ever encountered. Professional, no high pressure tactics no attempts to sell you something you don't need. Follows thru on all requests.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
THANK YOU SO MUCH CHARLIE
Great service, and a friendly environment. Makes you feel at home. Thank you so much my CRV is amazing! It’s exactly what I was looking for!
THANK YOU SO MUCH CHARLIE
Great service, and a friendly environment. Makes you feel at home. Thank you so much my CRV is amazing! It’s exactly what I was looking for!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
2014 Chevrolet Silverado
This is the third vehicle my family has purchased from Charlie's Auto Village. Charlie has been consistently helpful and responsive each time. He always goes out of his way to make the experience of purchasing a vehicle extremely simple. At no point did I ever feel pressured into rushing or making any decisions. Charlies was very patient and gave me time to think and crunch numbers. I appreciate everything Charlie has done for me and I would recommend his dealership to anyone.
2014 Chevrolet Silverado
This is the third vehicle my family has purchased from Charlie's Auto Village. Charlie has been consistently helpful and responsive each time. He always goes out of his way to make the experience of purchasing a vehicle extremely simple. At no point did I ever feel pressured into rushing or making any decisions. Charlies was very patient and gave me time to think and crunch numbers. I appreciate everything Charlie has done for me and I would recommend his dealership to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your review Jacob, I hope you are enjoying your new purchase, we always do our best for all of our customers, and like I always say that beside cars customer service is our specialty!!
Glennie M of Pelham - Super Experience - Newer Car
I would definitely recommend Charlie's Auto Sales - No pressure, office clean, very pleasant. Super buy on my new car. Charlie has the best looking vehicles to choose from. I can't say enough about my visit there.
Glennie M of Pelham - Super Experience - Newer Car
I would definitely recommend Charlie's Auto Sales - No pressure, office clean, very pleasant. Super buy on my new car. Charlie has the best looking vehicles to choose from. I can't say enough about my visit there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Glennie for your review, I am glad we made you feel comfortable and made the purchase of your new vehicle nice and smooth, Enjoy your new vehicle!!!
Best experience buying a car...period!
Charlie was awesome from the start all the way through me driving off the lot with my Toyota Corolla. I came across the car late in the day and he stayed open late so I could test drive the vehicle. He was also very open with regard to pricing and took the time to discuss the ins and outs of pricing and supply and demand with regard to quality used cars. Every vehicle on his lot was in great condition as he only will sell high quality used cars. I took it for a second test drive the next day and he was very open and actually recommended I bring it to my mechanic to make sure I was happy with the vehicle. The Carfax report showed that there was an open recall...Charlie had the car at the local Toyota dealer and back with this fixed in about 24 hours. We got a great car for a great price from a great car dealership. I typically hate dealing with car salesman, but this experience was so different and Charlie was awesome. He is truly there to be a resource to his customers....NOT a pushy salesman. Thanks Charlie....we love our Corolla!
Best experience buying a car...period!
Charlie was awesome from the start all the way through me driving off the lot with my Toyota Corolla. I came across the car late in the day and he stayed open late so I could test drive the vehicle. He was also very open with regard to pricing and took the time to discuss the ins and outs of pricing and supply and demand with regard to quality used cars. Every vehicle on his lot was in great condition as he only will sell high quality used cars. I took it for a second test drive the next day and he was very open and actually recommended I bring it to my mechanic to make sure I was happy with the vehicle. The Carfax report showed that there was an open recall...Charlie had the car at the local Toyota dealer and back with this fixed in about 24 hours. We got a great car for a great price from a great car dealership. I typically hate dealing with car salesman, but this experience was so different and Charlie was awesome. He is truly there to be a resource to his customers....NOT a pushy salesman. Thanks Charlie....we love our Corolla!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Brian, Thank you so much for your review it means a lot to us, I'm glad you and your family are happy with your purchase of the Toyota Corolla, We always do our best for all of our customers and like I always say beside cars customer service is our specialty!!
Excellent and easy experience
I recently purchase a GMC pick up from Charlie and it was the easiest buying experience I ve had buying a vehicle. Charlie makes it a point to answer the phone, or reply to a text message promptly. He goes above and beyond to make sure the customer is being treated fairly, and he’s respectful of your time. Good customer service is a lost art form, and that’s why it was an easy decision for me to drive over three hours to meet Charlie and purchase my vehicle from him.
Excellent and easy experience
I recently purchase a GMC pick up from Charlie and it was the easiest buying experience I ve had buying a vehicle. Charlie makes it a point to answer the phone, or reply to a text message promptly. He goes above and beyond to make sure the customer is being treated fairly, and he’s respectful of your time. Good customer service is a lost art form, and that’s why it was an easy decision for me to drive over three hours to meet Charlie and purchase my vehicle from him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Adam thank you so much for your review, I'm glad to hear that you had a great experience in purchasing your GMC from us, We always try to make it as easy as possible for our customers, and like i always say beside cars, customer service is our specialty!!!
Recommend
I bought a used Jeep from Charlie and he was excellent to do business with. I have no complaints. Also he was following COVID precautions which I appreciated. He was very helpful, patient, and friendly. Put zero pressure on me to buy the vehicle and was helpful once I decided to do so.
Recommend
I bought a used Jeep from Charlie and he was excellent to do business with. I have no complaints. Also he was following COVID precautions which I appreciated. He was very helpful, patient, and friendly. Put zero pressure on me to buy the vehicle and was helpful once I decided to do so.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for you review, We do our best for our customer.
Bought BMW
Charlie's Auto was awesome, now pressure deals, pleasant to talk to. I would recommend this to all my friends and I would definitely go back again next time I'm need of purchasing a car!
Bought BMW
Charlie's Auto was awesome, now pressure deals, pleasant to talk to. I would recommend this to all my friends and I would definitely go back again next time I'm need of purchasing a car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Randy, Thank you so much for taking your time and leaving us a review, It means a lot to us, We do our best for all of our customers, Enjoy your new purchase!!!