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Reviews
My car experienced a malfunction and I had it towed in.
My car experienced a malfunction and I had it towed in. At that time I had a repair, recall, and other yearly maintenance done, such as Inspection done. Then the Check Engine light came on and I towed it back in. It was diagnosed, a part ordered, repaired and detailed. It drives well and looks great.
My car experienced a malfunction and I had it towed in.
My car experienced a malfunction and I had it towed in. At that time I had a repair, recall, and other yearly maintenance done, such as Inspection done. Then the Check Engine light came on and I towed it back in. It was diagnosed, a part ordered, repaired and detailed. It drives well and looks great.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
When Service was completed no one informed me I called to
When Service was completed no one informed me I called to find out about status of my car no one gave me answer person who pick up the phone told me your service advisor will call you I waited 2 hours no one called me I went to dealership and found out my service advisor is off and his partner should inform me anyway I went to cashier and she said she can’t find a paperwork finally she found the paperwork at service advisor desk. thanks to cashier
When Service was completed no one informed me I called to
When Service was completed no one informed me I called to find out about status of my car no one gave me answer person who pick up the phone told me your service advisor will call you I waited 2 hours no one called me I went to dealership and found out my service advisor is off and his partner should inform me anyway I went to cashier and she said she can’t find a paperwork finally she found the paperwork at service advisor desk. thanks to cashier
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, Karim, feel free to contact us at your convenience.
Greg Vetrano my service manager was amazing to deal with.
Greg Vetrano my service manager was amazing to deal with. He addressed all my concerns regarding the issue with my 5 month old vehicle. He scheduled a tow truck to come and pick up the car. Provided a loaner car for the time it was in the shop being fixed. Even addressed the stress I had with my loaner being an EV and kindly provided an addl charge for me. Needless to say I had “range anxiety” and he was very sensitive to that This is not a dealership issue but a Cadillac issue. Why does Cadillac not address known Issues of a vehicle such as defective bolts on the transmission prior to selling a NEW car, which mine was. This could have ended very badly in an accident as I was driving on alma road and my car stopped right on the road Fortunately no accidents occurred, I was close to home and got home safely. This is my 3rd new Cadillac from Crest. Never had an issue with my vehicle up to this point. I hope Cadillac seriously considers fixing known issues prior to selling any new vehicles
Greg Vetrano my service manager was amazing to deal with.
Greg Vetrano my service manager was amazing to deal with. He addressed all my concerns regarding the issue with my 5 month old vehicle. He scheduled a tow truck to come and pick up the car. Provided a loaner car for the time it was in the shop being fixed. Even addressed the stress I had with my loaner being an EV and kindly provided an addl charge for me. Needless to say I had “range anxiety” and he was very sensitive to that This is not a dealership issue but a Cadillac issue. Why does Cadillac not address known Issues of a vehicle such as defective bolts on the transmission prior to selling a NEW car, which mine was. This could have ended very badly in an accident as I was driving on alma road and my car stopped right on the road Fortunately no accidents occurred, I was close to home and got home safely. This is my 3rd new Cadillac from Crest. Never had an issue with my vehicle up to this point. I hope Cadillac seriously considers fixing known issues prior to selling any new vehicles
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Crest Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
My experience was positive.
My experience was positive. Greg was very helpful and explained what they were going to do with the car.
My experience was positive.
My experience was positive. Greg was very helpful and explained what they were going to do with the car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Crest Cadillac!
A great experience.
A great experience. Absolutely pressure free. Rachid helped us find the car that we wanted and fit in our budget.
A great experience.
A great experience. Absolutely pressure free. Rachid helped us find the car that we wanted and fit in our budget.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Crest Cadillac. We look forward to having you as one of our valued customers for many more years to come!
Greg Vetrano did a great job of getting my car serviced
Greg Vetrano did a great job of getting my car serviced efficiently and was very helpful!
Greg Vetrano did a great job of getting my car serviced
Greg Vetrano did a great job of getting my car serviced efficiently and was very helpful!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Crest Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else.
Very nice service department.
Very nice service department. Service advisor Bryan is excellent also. Car was ready as promised and clean !
Very nice service department.
Very nice service department. Service advisor Bryan is excellent also. Car was ready as promised and clean !
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your wonderful feedback about our service department. We deeply appreciate your time and are thrilled to hear that we delivered on our promise to have your vehicle ready as scheduled. It means so much to know that you found our team to be excellent and that your car was returned to you in pristine condition. Your positive experience reflects our commitment to providing outstanding service. We truly appreciate customers like you who take the time to recognize quality service.
Logan Mcphereson did an awesome job!
Logan Mcphereson did an awesome job! Great attention to detail as well as customer satisfaction.
Logan Mcphereson did an awesome job!
Logan Mcphereson did an awesome job! Great attention to detail as well as customer satisfaction.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Crest Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Everyone is really pleasant and professional!
Everyone is really pleasant and professional! Shawn, service advisor was extremely knowledgeable and polite. And his follow up skills made you feel that he really cared! 😊
Everyone is really pleasant and professional!
Everyone is really pleasant and professional! Shawn, service advisor was extremely knowledgeable and polite. And his follow up skills made you feel that he really cared! 😊
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Crest Cadillac.
I always have a great experience With Bryan Oldham.
I always have a great experience With Bryan Oldham. He handles my issues immediately We will always use him as our advisor
I always have a great experience With Bryan Oldham.
I always have a great experience With Bryan Oldham. He handles my issues immediately We will always use him as our advisor
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Crest Cadillac. We look forward to having you as one of our valued customers for many more years to come!