Payless Auto Wholesale

I found a truck that I wanted and needed more information. I messaged the dealer through cars.com and got a phone call very quickly. They were nice on the phone, I needed some questins answered so I texted with one of the people at PayLess. Unfortunately, they were unable or unwilling to answer any of my questions at all, so the interaction did not result in my purchasing a vehicle from them. I think the text interface is automated, just kept asking me to come take it for a ride.

I am currently having a major issue with these people. Don't let their kindness fool you. The vehicle they sold me is doing well and I am pleased with it. I am not pleased with them not abiding by the contract. Its been over 30 days and they have failed to payoff the balance on my trade-in. I have spoken with Alex, Les and some other guy who refuses to give his name many times and still they have not complied.

Never responded to the specific questions that I asked in writing . The process is evidently so automated via the web that the human experience has been taking out of their system and you can’t get specific answers to specific questions. What a shame.

Hello, Alex has been so helpful! He was so attentive over the phone and was a pleasure to work with in person. He even drove me to the bank so I can withdraw my money! I couldn't have asked for a better experience. If you ever come to this location, ask for Alex!

I am receiving email from them everyday but upon reponse to that email I am not getting any feedback.

UPDATE April 2023: I was forced by this dealership to take this review down when filing an insurance claim. They outright refused to send my bank the cars bill of sale required for the process. Extorted me to take this review down in order for them to finally send the paperwork (after 3 tries they finally got the right address) in order for me to complete the process. They also never transferred the title from the previous owner to themselves before selling me the vehicle, causing the DMV to have to track down this previous owner for verification. Again causing many, many more delays. Just now putting this review back up as the process has finally ended.. Wanted to make sure they couldn't mess up the process anymore than they already had. October 2021: Purchased a car from them and had it shipped cross country so all of my interactions with the dealer were either over the phone or online. Took about 3 months from purchase date to get the car to me because they repeatedly sent paperwork to the wrong location. After asking them to change the address (i had moved) it was sent to my prior address (happened 4 separate times). For about 5 days they did not answer a phone call, text, or email, after they returned i was told one employee was on vacation and the other had covid. While I understand vacations and sick leave they didn't even bother to let me know, and they're voicemail box was full, with no message about the leave. After finally getting the car ready for shipping i was promised a set of tires and rims to make up for the delays. No surprise to me they weren't in the car. Now finally on day of delivery i receive the car and it's battery is dead, and the car has 15 miles of gas in it. Rear axle blown, as well as all wheel speed sensors, and rear left baring assembly. I called to ask for reimbursement to replace the battery and i was told i was getting a call right back on a different line... Still waiting on the return call. Don't buy from these people, buying and shipping a car off facebook marketplace would have been easier. Lou was straight up irritating to work with.

This company is horrible. Sold me a car with a bad engine. Took the car back within 10 hrs. Customer service terrible. Please don't buy a car here

DO NOT BUY A CAR FROM THIS ESTABLISHMENT THEY ARE SCAMMERS. SELL YOU HORRIBLE CARS FOR MORE THEN THEY ARE WORTH, THEY DISHONEST, RUDE UNPROFESSIONAL!!! PLEASE STAY AWAY ITS FOR YOUR OWN GOOD

Van was just as described. Les helped out though out the whole process and made it easy to purchase. I came from Massachusetts to look at vans and Payless Auto Wholesale was the the best deal and customer service in town.

Payless auto wholesale is an excellent car dealership. I worked with Les Agboh who made sure I was happy before I left off his lot. I truly recommend payless auto wholesale. I give them five starts. Chantan Holmes