Lithia Chrysler Dodge Jeep Ram of Corpus Christi

Service was excellent and on time. Got in. The car was serviced and I was on my way.

An "appointment" at a service dealership guarantees a specific time slot for essential maintenance or repairs on your vehicle. Scheduling your visit ensures that skilled technicians are ready to attend to your car's needs without delay. By arriving at your scheduled time, you help streamline the service process, allowing you to get back on the road quickly and confidently. Taking care of your vehicle today means fewer worries tomorrow! When I arrived at the dealership for my scheduled oil change and tire rotation appointment at 8:20 A.M., I actually got there at 8:00 A.M. However, I discovered that only one service technician was available to assist all the customers, and he seemed overwhelmed. When I informed him about my 8:20 A.M. appointment, he told me that I should expect a wait of two to three hours. Unfortunately, I hadn't made any alternate arrangements, so I decided to leave. It appears that appointment times at this dealership are either not guaranteed or not considered essential by "senior management". What steps can customers take to ensure their appointment times are respected at the dealership? Are there any policies in place to address delays or long wait times for customers with scheduled appointments? How does the dealership plan to improve service efficiency, given the overwhelming demand on its technicians?

David Machado was great in helping me work out what I needed to have done and I had the option to not do everything. And he helped me out with a discount. This was very helpful since I was out of pocket for this repair. My part had to be ordered and he was able to expedite it quickly, so I had my car back on Friday and before the weekend.

Excellent customer service was provided throughout the service process. Monica and Steve were friendly and knowledgeable.

I have been a customer for over 15 years, and during that time, I have had only two bad experiences. On this visit, every aspect was on the money, except the wait time. Two hours for an oil change was too long, especially with only two vehicles in front of mine. I did notice three employees sitting/standing around the service bay desk on their phones. I was unsure if they were on their break, but my truck was on the lift with no one around it or working on it.

Everyone was super polite and professional! Especially Monica!!! She was a bright light in my dark time.

I always feel like family when I visit my dealership! They take the best care of my vehicle and this is the only place that I will bring it because I have such confidence and trust in the service that they provide every single time.

David Machado was on point with it all. No problems what so ever on anything.

Thomas was very friendly very helpful great customer service. New service I had was quick

The service is great. Monica is totally knowledgeable and helpful. I have been a customer since 1988.