Clay Cooley Nissan

I always take my vehicle to get serviced (oil change) at the Clay Cooley in Irving, but this time around I chose to use the location in Dallas off of LBJ freeway due to it being closer to my job, bad choice! I scheduled an app 2 weeks prior & when I arrived I was told they did not have a filter for my car so I needed to go back the next day & they would service the car right away. I arrived the next day at 5pm and I did not get out of there until 7pm. Also, the location in Irving always sends me an email the day after giving me all the info on my car. I did not get that report from them. I will never go back to this location!!

Very simple. This service advisor Blake Ness is a breath of fresh air. I will never go anywhere else for my service needs Thank you Blake Ness.

Brandon Ayala and David Portillo took great care of us. Thank you Clay Cooley Nissan I will be coming back for more. Great Experience great People

Isaac Soto and David Portillo really made this experience great and I am so glad I went into the dealership. Great day great life either way Come See Clay!

David Portillo, Pa Jallow and L.A Warren took excellent care of me. I am the happiest I've ever been in a long time and I can't wait to show off my new car.

Jose Rubio and David Portillo took great care of me!! Will be coming back to do business in the future? most definately reccomend. Thank you.

Don't waste ur time & money. I took my car to Nissan dealer thinking they were going to be honest and they were not. The diagnostic test was never done and the service that was being recommended was replace transmission and 2 other things totaling $6800 to fix. I took it to aammco transmissions and found out that it needed a tuneup and transmission was fine. I only,spent $900 to repair and works great. Don't ever trust Clay Cooley service. They are liars, theives and have the worst reviews I have ever seen. I don't give them any stars.

The sales person that helped me was very courteous and had a great smile. Even though I didn't purchase a car I know now who I will go to when I do.

Just a terrible experience. First dealt with Christopher Brewster, who was great. Then dealt with David Patella, who left me livid, baffled and astonished that someone in a customer facing role could be so rude. I got an online amount for my trade which seemed very good. I was told I would need to swing by for a firm number. I am not from that area of town but was passing so swung by to get something firm. I had my 2 kids, it soon became bedtime, so I explained that I was going to leave and wait for them to contact me with the trade number. After reading all the terrible reviews I anticipated a lengthy process. I had the usual "speak with my manager before you go" request from Christopher, which I expected and obliged. I met David Patella. I told him that I needed to leave and that I would get the numbers in the morning. He asked my why I could not stay, I explained again, and HE WALKED OFF!!! No "thank you", no handshake, no pleasantries; he just turned his back and left. I was left standing outside the glass enclosure with all the sales managers and had to ask Christopher what happened. He went inside, I received a cold glare from David, and Christopher came out and apologized. Selling a car is THE ONLY thing that this dealer is interested in. This is reflected in all the other negative reviews and the 1.5 star rating on Yelp. When David learned he would not sell me a car that evening, he just walked off without even a pleasantry. There are no relationships built here, just a slaughterhouse to those stubborn enough not to heed the warnings.

4 hour wait for an oil change even with an appointment! Terrible!!! Lets see if Clay Cooley can fix this. So far not impressed! Terrible!!