Reviews
We have purchase several vehicles from Berlin City Auto...
We have purchase several vehicles from Berlin City Auto with excellent service. Jeff did a great job
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had the pleasure of working with Mark Bisson. I would...
I had the pleasure of working with Mark Bisson. I would definately recommend him to anyone looking to purchase a new car. He takes the time to go over everything with you and is willing to answer any questions. It truly was a great experience buying my new car . He is an asset to his company.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
A salesman who goes the extra mile.
I had the pleasure of working with Mark Bisson. He is attentive to his customers needs and will take the time to explain the features and how the car works with you. I would recommend him to anyone looking to purchase a vehicle. He is a great asset to Berlin City Nissan.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best experience, ever!
It was a blessing finding Berlin City. I found a great salesman in Tom Doyon. And, I found the exact vehicle I wanted. I stopped in on a whim and it was more rewarding than I could've imagined. After test driving a different vehicle, I knew I was ready for another 4 Runner. Tom, and his team got me top dollar for my used vehicle. My new 4 Runner is almost identical to what I had been building on Toyota.com. So, I came away with a wonderful experience. I was able to do all of the leg work by phone, and Tom had my vehicle delivered to me in Maine, when it arrived from the factory. The paperwork came with the driver and we were able to wrap things up in my kitchen. I couldn't have asked for better experience.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words. We appreciate all the feedback and I know Tom will love to hear this as well:)
Stress Free
Steve, Tom and Mark made the buying experience stress free. We had all our questions answered and were made to feel at home. the process is streamlined and the peperoni pizza was was amazing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you- We appreciate the kind words!
Tom Terrific
We have dealt with Tom Doyon for several years now and found him to be the way a salesman should be. He is courteous very respectful and listens. Not a pushy or pressure gentleman. He understands our needs and try's to do what is best for us. We are very satisfied and will deal with him again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kinds words. We appreciate everything the positive feedback. Thank you for the years of loyalty to Berlin City!
Berlin City - Tom Doyon
Tom Doyon has been our salesman for approximately 10 years now. We are frequently flyers at Berlin City, having purchased at least 10 different vehicles through Tom, ranging from Toyota, Chevy, and now Ford. As always, Tom makes the process incredibly easy and always delivering on exactly what we want. I have successfully recommended Tom to countless family and friends!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you., Jessica. We appreciate all the kinds words! Also, Thank you for your continued business with Berlin City!
Had an amazing car-buying experience. Jeff was attentive...
Had an amazing car-buying experience. Jeff was attentive to my needs, and helped me drive home in exactly what I was looking for. Dont waste your time anywhere else, go see Jeff and Berlin City for your next vehicle, you wont be disappointed!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Not happy that they don’t notify you when your parts...
Not happy that they don’t notify you when your parts don’t come in.
- Customer service 2.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We are so sorry. Please feel free to reach out to the Parts Manager, Gary Poirier. He can assist on this and we will do a better job moving forward.
I just purchased my first car through them yesterday I...
I just purchased my first car through them yesterday I had Jeff as my salesman he was absolutely wonderful. The process took a long time but he was thoughtful and kept asking if I needed a drink or the restroom and apologized overall I had a great experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car