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Serra of Jackson

(544 reviews)
Visit Serra of Jackson
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:30am–8:00pm 8:00am–2:00pm
Sunday Closed Closed

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New (731) 868-4855 (731) 868-4855
Used (888) 482-1516 (888) 482-1516
Service (877) 548-8594 (877) 548-8594

Inventory

See all 535 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since March 2010.
Serra of Jackson TN offers many automotive products and services to our Jackson TN area customers. From quality new CADILLAC Chevrolet Buick GMC and Kia vehicles to used cars we know anyone looking for a vehicle in Jackson will likely find what they want at our dealership. We carry a comprehensive line of CADILLAC Chevrolet Buick GMC and Kia vehicles including the Chevrolet Malibu Impala Aveo Corvette Avalanche Tahoe Silverado CADILLAC CTS SRX and Cadillac DTS making us a good choice as your Jackson TN CADILLAC Chevrolet Buick GMC and Kia car dealer.
WE VALUE YOUR TRADE! WE ARE OFFERING TOP DOLLAR FOR TRADES OR WE'LL PURCHASE IF NOT TRADING

Service center

Phone number (877) 548-8594

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed

Meet our employees

Reviews

(544 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Serra of Jackson from DealerRater.

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Very polite and got the job done in the time frame

Very polite and got the job done in the time frame promised Nice dealership and very clean

Very polite and got the job done in the time frame

Very polite and got the job done in the time frame promised Nice dealership and very clean

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We’re thrilled to hear that you had a positive experience with us at Serra Chevrolet Buick GMC Cadillac. Our team takes pride in providing excellent service and maintaining a clean environment. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Your Friends at Serra Jackson

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They were very attentive, and very nice.

They were very attentive, and very nice. They explained everything in detail and very helpful.

They were very attentive, and very nice.

They were very attentive, and very nice. They explained everything in detail and very helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We’re thrilled to hear that you found our team at Serra Chevrolet Buick GMC Cadillac attentive and helpful. We strive to provide detailed explanations to ensure our customers feel supported throughout their experience. We look forward to seeing you again soon! Sincerely, Your Friends at Serra Jackson

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very responsive.

very responsive. Nice and professional. I highly recommend Serra. They answered all my questions and went beyond.

very responsive.

very responsive. Nice and professional. I highly recommend Serra. They answered all my questions and went beyond.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We're thrilled to hear that you found us responsive, professional, and that we exceeded your expectations. Your recommendation means a lot to us at Serra Chevrolet Buick GMC Cadillac. We look forward to assisting you again in the future! Sincerely, Your Friends at Serra Jackson

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I brought my car at this dealership.

I brought my car at this dealership. This is the main reason I continue to take my car to Serra for service. Sometimes its good serve and sometimes not. This time was average.

I brought my car at this dealership.

I brought my car at this dealership. This is the main reason I continue to take my car to Serra for service. Sometimes its good serve and sometimes not. This time was average.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us, Lola. We appreciate your loyalty to Serra Chevrolet Buick GMC Cadillac for your service needs. It's our goal to provide consistent and excellent service, and we understand that experiences can vary. Your feedback is valuable, and we encourage you to reach out to us directly so we can address any concerns you may have. We look forward to serving you better in the future! Sincerely, Your Friends at Serra Jackson

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They are courteous.

They are courteous. Thankful for the professionalism they showed. They did exactly what they said they would do .

They are courteous.

They are courteous. Thankful for the professionalism they showed. They did exactly what they said they would do .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We sincerely appreciate your feedback about the courteous service and professionalism you experienced at Serra Chevrolet Buick GMC Cadillac. It’s our goal to deliver on our promises, and we’re thrilled to hear that we met your expectations. We look forward to serving you again in the future! Sincerely, Your Friends at Serra Jackson

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Vince Osborne made everything easy and found exactly what

Vince Osborne made everything easy and found exactly what I was looking for. I would definitely recommend him to anyone buying a car or truck.

Vince Osborne made everything easy and found exactly what

Vince Osborne made everything easy and found exactly what I was looking for. I would definitely recommend him to anyone buying a car or truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We're thrilled to hear that Vince made your experience easy and found the perfect vehicle for you. Your recommendation means a lot to us at Serra Chevrolet Buick GMC Cadillac. We hope to see you again for your next car or truck purchase! Sincerely, Your Friends at Serra Jackson

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All the sales staff at the used car area were very

All the sales staff at the used car area were very professional and welcoming. Our guy, Greg Morris was fantastic. He showed us SUV's that matched our requirements within our budget. We love the Telluride Greg showed us, so we took it home with. We were given a great value for our trade in. We had a great positive experience and would recommend this dealership to friends.

All the sales staff at the used car area were very

All the sales staff at the used car area were very professional and welcoming. Our guy, Greg Morris was fantastic. He showed us SUV's that matched our requirements within our budget. We love the Telluride Greg showed us, so we took it home with. We were given a great value for our trade in. We had a great positive experience and would recommend this dealership to friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We're thrilled to hear that you had a fantastic experience at Serra Chevrolet Buick GMC Cadillac, especially with Greg. It's great to know you found the perfect Telluride that fits your budget and needs. We appreciate your recommendation and look forward to assisting you and your friends in the future! Enjoy your new SUV! Sincerely, Your Friends at Serra Jackson

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They were very nice folks.

They were very nice folks. It was a vey good experience overall and I am quite satisfied.

They were very nice folks.

They were very nice folks. It was a vey good experience overall and I am quite satisfied.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We're glad to hear that you found our team to be nice and that your overall experience at Serra Chevrolet Buick GMC Cadillac was satisfying. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Your Friends at Serra Jackson

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Joe Rice was my salesman and he did an exemplary job.

Joe Rice was my salesman and he did an exemplary job. This is one of several I have bought thru him and it will not be the last.

Joe Rice was my salesman and he did an exemplary job.

Joe Rice was my salesman and he did an exemplary job. This is one of several I have bought thru him and it will not be the last.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review, Joe! We're glad about your positive experience with Joe at Serra Chevrolet Buick GMC Cadillac. It's great to know that you've continued to choose us for your purchases. We look forward to assisting you again in the future! Sincerely, Your Friends at Serra Jackson

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Easy to make an appointment, very helpful and answered

Easy to make an appointment, very helpful and answered all questions. Date shown when next oil change due.

Easy to make an appointment, very helpful and answered

Easy to make an appointment, very helpful and answered all questions. Date shown when next oil change due.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback, Dell! We're glad that your appointment was easy to make and that our team was helpful in answering all your questions. At Serra Chevrolet Buick GMC Cadillac, we strive to provide excellent service, and we appreciate your feedback. We look forward to assisting you again! Sincerely, Your Friends at Serra Jackson

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