Mercedes-Benz of Delray

My busy schedule doesn't allow me to write reviews, but today I had to stop everything to write about my horrible experience with Mercedes-Benz of Delray. I've been a Mercedes Benz owner all my life and I've owned many models including three S-class. I was about to purchase two new cars, a new S class to replace my 2013 model and a new 2017 GLE to replace my wife's ML 350, but after dealing with Richard Bennis and Brion Fitzgerald, I've decided to take my business elsewhere. On November 23rd 2016, I signed a work order # 238522 for a certain cost. After leaving me waiting for full 3 hours, I was told that the repair was done at a much higher cost. After complaining to Richard Bennis and Brion Fitzgerald, they gave 2 choices, either paying the higher price or undo the repair!

My busy schedule doesn't allow me to write reviews, but today I had to stop everything to write about my horrible experience with Mercedes-Benz of Delray. I've been a Mercedes Benz owner all my life and I've owned many models including three S-class. I was about to purchase two new cars, a new S class to replace my 2013 model and a new 2017 GLE to replace my wife's ML 350, but after dealing with Richard Bennis and Brion Fitzgerald, I've decided to take my business elsewhere. On November 23rd 2016, I signed a work order # 238522 for a certain cost. After leaving me waiting for full 3 hours, I was told that the repair was done at a much higher cost. After complaining to Richard Bennis and Brion Fitzgerald, they gave 2 choices, either paying the higher price or undo the repair!

Worst purchase experience at car dealership. Salesman was in helpful, had me come back tot he dealership multiple times after telling me the car would be ready. Had me wait after the third time....three hours to sign paperwork, despite the fact no finance was involved; and never went through the vehicle with me after purchase. I complained to the manager on duty and have not received a single call or follow up since i left the dealership. Cant believe Mercedes would allows these people to operate. Never deal with these people again and am now soured frome ver buying a MB again

Purchased used E350 from Delray Mercedes Benz. Everyone very helpful and pretty quick. Sales Manager was really did try to give me the most for my trade. Business manager made sure I received some extras I didnt realize I would receive. Car is extremely nice and priced way under several other dealers we shopped on both coasts. To top it off they recommended an excellent restaurant for dinner.

Thank you Ron for a great buying experience & car. Looking forward to a great service experience also.

These cars are NOT pre certified as they claim. I purchased a vehicle in jan.2016 & have had constant & on going problems since. They are absolutely great while trying to sell but once you have a problem they give your their xxx to kiss literally while telling you theres nothing you can do about it. & don't care about the reviews according to management. Please please please spend your monies elese where larry stapten very rude

We went into the dealership just to check the cars, but once there we decided that we had a great car and a good deal, so we bought it.

Kristen did a great job and I love the car. They had it immaculate for deliver!

I dealt with Alan Davidofsky, VIP Manager, who made the lease turn in task and new car purchase very easy and efficient.

Purchased a CPO convertible E550 and couldn't be happier.