Reviews
Write a reviewAlways a favorable experience when we bring our vehicles
Always a favorable experience when we bring our vehicles in for repairs/service . Friendly atmosphere and the service department is very professional. We will return for future services
Always a favorable experience when we bring our vehicles
Always a favorable experience when we bring our vehicles in for repairs/service . Friendly atmosphere and the service department is very professional. We will return for future services
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Greatest!
Greatest!! Always friendly and ready to help in any way! Prothro is the BEST around
Greatest!
Greatest!! Always friendly and ready to help in any way! Prothro is the BEST around
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great dealership and wonderful people to work with.
Great dealership and wonderful people to work with. I bought all but one car from this dealership.
Great dealership and wonderful people to work with.
Great dealership and wonderful people to work with. I bought all but one car from this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
David Timmons was very professional, courteous and worked
David Timmons was very professional, courteous and worked with me to getting deal that I needed to make this sale. Enjoyed the atmosphere and feeling of hometown even though I love about 20 mikes away in another town. I would refer everyone to check out Prothro Chevrolet.
David Timmons was very professional, courteous and worked
David Timmons was very professional, courteous and worked with me to getting deal that I needed to make this sale. Enjoyed the atmosphere and feeling of hometown even though I love about 20 mikes away in another town. I would refer everyone to check out Prothro Chevrolet.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I reached out to this dealer on 4 different occasions.
I reached out to this dealer on 4 different occasions. I never once received a call back. Finally I called and was told the truck sold the prior day and websites don’t update for 24 hours. No problem, I just missed out, or did I? Last I looked, 10 days later, the truck was still listed on the dealer site and two other platforms.
I reached out to this dealer on 4 different occasions.
I reached out to this dealer on 4 different occasions. I never once received a call back. Finally I called and was told the truck sold the prior day and websites don’t update for 24 hours. No problem, I just missed out, or did I? Last I looked, 10 days later, the truck was still listed on the dealer site and two other platforms.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
The Body Shop at Prothro GMC, specifically Andrew Stone,
The Body Shop at Prothro GMC, specifically Andrew Stone, was very courteous, polite and friendly and they did an excellent job on repairing my Terrain!
The Body Shop at Prothro GMC, specifically Andrew Stone,
The Body Shop at Prothro GMC, specifically Andrew Stone, was very courteous, polite and friendly and they did an excellent job on repairing my Terrain!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Saw a used 2013 GMC truck online and called on a Friday...
Saw a used 2013 GMC truck online and called on a Friday afternoon at 5:30 , just before closing). Thad Kennedy answered the phone and gave me a COMPLETE run down on the vehicle. It was very refreshing to speak with a car salesman that seemed to be up front and honest. The dealership was open Saturday from 8:00-12:00 so I told him I would see him then. We drove from Charleston, SC to Manning and were treated like family. No pressure and very informative as to the history and condition of vehicle. When we sat down to purchase, there was not alot of standard back and forth as we already had our information ready and agreed to a fair price. I would HIGHLY RECOMMEND going to see Thad for your next GMC, Chevrolet or Buick. We may even trade in our current Buick with him as he has won our trust!
Saw a used 2013 GMC truck online and called on a Friday...
Saw a used 2013 GMC truck online and called on a Friday afternoon at 5:30 , just before closing). Thad Kennedy answered the phone and gave me a COMPLETE run down on the vehicle. It was very refreshing to speak with a car salesman that seemed to be up front and honest. The dealership was open Saturday from 8:00-12:00 so I told him I would see him then. We drove from Charleston, SC to Manning and were treated like family. No pressure and very informative as to the history and condition of vehicle. When we sat down to purchase, there was not alot of standard back and forth as we already had our information ready and agreed to a fair price. I would HIGHLY RECOMMEND going to see Thad for your next GMC, Chevrolet or Buick. We may even trade in our current Buick with him as he has won our trust!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I have purchased two new vehicles from Pro. Getting...
I have purchased two new vehicles from Pro. Getting service is easy and efficient, The people are friendly and courteous. I wouldn't go anywhere else.
I have purchased two new vehicles from Pro. Getting...
I have purchased two new vehicles from Pro. Getting service is easy and efficient, The people are friendly and courteous. I wouldn't go anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Terrible Service Department Incompetent
Brought truck for diagnosis. Was misdiagnosed, insisted NEW fuel pump was ban and if it infact was then their replacement ($830 later) should have fixed it. They bad mouthed my mechanic stated it was wired wrong. Again, their repair should have fixed it then. Was towed back from them 3 months they had it with still the same NO START electrical issue. R&R Automotive fixed it! A fuse, new xxx wire from BCM to Fuse box and new battery as computer tested it as weak so even though cranking, battery too weak. So A wire A fuse and Battery. Complained to Mr Prothro about this as well as how obnoxious Mr Epps is. Per Mr Prothro he states Mr Epps in "CONTACEROUS" and I guess that's part of the job description as he okay with it. BEWARE
Terrible Service Department Incompetent
Brought truck for diagnosis. Was misdiagnosed, insisted NEW fuel pump was ban and if it infact was then their replacement ($830 later) should have fixed it. They bad mouthed my mechanic stated it was wired wrong. Again, their repair should have fixed it then. Was towed back from them 3 months they had it with still the same NO START electrical issue. R&R Automotive fixed it! A fuse, new xxx wire from BCM to Fuse box and new battery as computer tested it as weak so even though cranking, battery too weak. So A wire A fuse and Battery. Complained to Mr Prothro about this as well as how obnoxious Mr Epps is. Per Mr Prothro he states Mr Epps in "CONTACEROUS" and I guess that's part of the job description as he okay with it. BEWARE
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Repeat Customer
I am a repeat customer and have been very satisfied with the friendly staff at Prothro Chevrolet. The buying experience was almost made too easy.
Repeat Customer
I am a repeat customer and have been very satisfied with the friendly staff at Prothro Chevrolet. The buying experience was almost made too easy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
