Reviews
THE JOURNEY FOR A CAR.....
The management team and sales rep reallly did their best to get me into a car.....I thank Jason Barrow and his team for their hard work!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the fantastic review! We're glad to have Jason and his team and that we could provide you with a great experience. If you ever need anything in the future, please don't hesitate to let us know. Take care!
Good Experience
Coley was awesome,very knowledgeable, very attentive, positive attitude, Excellent service,always putting the customer needs first, definitely an assets to the company need more sales people like Coley Mearite..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for leaving us this wonderful review! You’re right, Coley is a great asset to our company and we appreciate everything he does. It's wonderful to know that he provided you with the type of customer service that we pride ourselves on at Easterns Automotive Group of Laurel. Please let us know if there's anything else we can do for you.
Life little Challenges
I have challenging credit, so when entering your dealership, needless to say, I was extremely nervous and fearful of being embarrassed. After sharing my credit information with your salesman, Coley Mearite, I felt a little less stressful. at any rate, he patiently, politely and most of all professionally walk me thru the process. Just as he assured me, I was able to get the vehicle of my choosing and left feeling like a winner. Coley Mearite took time with me, and he worked tirelessly to close my deal. I am very pleased with not only my car but also with the services provided to me by Coley Mearite. My husband and I will be returning in the near future to purchase a vehicle for him, we are sure to seek out Coley Mearite.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing these remarks about your most recent experience with Coley. We know that buying a new car can be a daunting process so our team works hard to make it as stress free and friendly as possible. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.
Good people
When i visited eastern motors i had the pleasure of dealing with Coley. He was extremely friendly with a great personality. Made me feel comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent Customer Service!
My experience is still in-progress, but I can say with certainty that Laurent White at Easterns is an asset to the dealership! He's personable and organized and communicates well with the customer. I look forward to closing my deal with him.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. You’re right, Laurent is an asset to our team and he will be grateful to read your nice comments. If you ever have additional questions or need a service, we are more than happy to lend a hand.
All Good All the Time!
I purchased a car from Coley back in 2011 and had an amazing experience. Both him and Chester were easy to work with. They ensured that I purchased the vehicle of my choice within a budget that was suitable for me. My needs were their priority first, their commission second. As a result, they were the first people that I thought of when my car was recently totaled. Once again, they were extremely helpful! They didn't pressure me into any situation. Their goal was for me to find the car I preferred within a budget that I could afford. These will always be my go-to guys for my vehicle purchases!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for leaving us this terrific feedback and for your continued patronage. Our team works extremely hard to keep our customers coming back and it’s a pleasure to hear we’ve succeeded. We’re pleased to learn that Coley and Chester were always able to accommodate your needs. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.
Great customer service
Coley has a down to earth personality that makes you feel like your problems with finding a car are his problems. He assisted me as much as he could during my visit to eastern motors, and I definitely would recommend him to family and friends
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Brittany, thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that you were so pleased with the service you received from Coley during your recent visit. Please don't hesitate to contact us if you have any further questions or needs.
Wonderful customer service !
My salesperson jonathan was very personable. I will be back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Tracey, thank you for leaving our dealership this terrific feedback! It's a pleasure to hear that Jonathan was very personable during your visit. If there is anything else that we can do, please do not hesitate to contact us at your earliest convenience.
Service was over the top!!!!!!!
Came in with my husband after being turned down by so many dealerships. He desperately needed a car that would get him through the snow. We came in expecting rejection or to walk out with an old car with high milage. Thanks to the AMAZING service from Ricky and the hard work from Chester and Jesus we were able to drive out with a 2013 with low milage that will get my husband through the snow! This dealership went above and beyond to help us out and they really looked out for our best interest. Ricky was friendly, kind, and very honest. Chester and Jesus worked a miracle and got us a great deal on our car and made it affordable. I honestly haven't seen someone care this much. Come to eastern in Laurel and experience the same red carpet service from Ricky, Chester and Jesus.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your new vehicle purchase and welcome to the Easterns Automotive Family! We're thrilled to hear that Ricky, Chester and Jesus' provided you with an amazing car buying experience. If you need anything else in the future, please do not hesitate to reach out to us at any time. We hope you're enjoying your new vehicle and we look forward to working with you again in the future.
I will be back....
I have been in the market for a new car for almost 6 months after struggling to get out of a current problem situation with my current car. After meeting with Jason Barrow I decided coming back at tax time will be my best option. I will be back....Thanks again Jason for your honesty!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your feedback with us. We're elated to learn that Jason provided you with an honest service experience during your recent visit to our dealership. If you need anything else in the future, please feel free to reach out to us at your earliest convenience. We appreciate the five-star rating and we look forward to working with you again soon!