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2021 consumer dealer award
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2021 consumer dealer award

Reviews

(250 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Stokes Kia from DealerRater.

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Flat Tire Nightmare!

It seems Redbank in Goose Creeks loves my tires as they seem to attract the screws, nails, spikes and any other items in the roadway. I call Stokes Kia service department and tell them I am on my way and fix it within an hour. Love the fast and efficient service. Excellent job! See you again, I am sure as I must travel Redbank to get to work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Repair

Thanks Stokes Kia, you fix my car with a smile on your face! You guys are great! I love to have a place to do work if I need to or just surf the web while waiting. Oh yea, I love the coffee too! All this makes my wait time go by faster! Thank you very much!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Fast, efficient and friendly!

They got us in the same morning I called to replace a part that had broke on our Sorento. Great service, fast & friendly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Very clean service area,friendly employies

Was very impressed with my first visit. Such a friendly and helpful bunch. My car was attended to very quickly. The service man kept me well informed and answered all of my questions I will come back again when I need anything . Thank You again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Service

Quick, and fast service. Friendly staff, and easy to talk to.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Betty Smith

I was very pleased with the service and the help that I had. Thanks for the great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Recall Visit

Brought my Kia Soul in for a factory recall. The service was great, as usual, and the work was done quickly. Stokes Kia service is so much better than Kia Country - it is worth the extra few minutes of driving.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service department

Very good service and helpful service staff. We love our 2012 Kia van. It has been very dependable and hopefully it stays that way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service and caring and efficient people

As usual when I need service I turn to Stokes Kia and I get great service, they make is as easy as possible. Never had a problem

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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MORE THAN I EXPECTED

I WENT IN TO GET MY OIL CHANGED IN MY 07 SPORTAGE BECAUSE MY REGULAR SERVICE PLACE WOULD NOT DO IT BECAUSE I DIDNT HAVE AN APPOINTMENT. I WAS IN A MONTH EARLIER TO TRY AND GET A NEWER CAR BUT WAS TURNED DOWN IN LESS THAN 30 MINUTES. MS. EVON MADE ME FEEL AT HOME EVEN THOUGH I TOLD HER OF MY PRIOR TURN DOWN AND THAT I DIDNT HAVE ANY MONEY FOR A DOWN PAYMENT. SHE WORKED VERY HARD AND NOT ONLY DID I GET A NEWER CAR BUT I GOT A BRAND NEW ONE...6 MILES ON THE ODOMETER WHEN I ROLLED OF THE LOT WITH MY 2013 OPTIMA.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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