Reviews
Write a reviewBuyer beware
I inquired about purchasing a vehicle from Zia auto. I spoke with the receptionist and she told me they do in house financing and my credit (which is poor) wouldn't be an issue. She asked for my information and said she would be in touch. She never was. So upon looking for another car I happened to check my credit. I saw two hard inquires one from Zia auto and another from another company the same day. I called and they said Zia auto have them my information. I never agreed to that. I called Xia auto and was meet by atrocious responses from management. One manger named Tim said he had my account information and he "Didn't know what I wanted him to do... But the entire phone call her never asked my name or corresponding information. He said they didn't have a receptionist and then later admitting to having one. I spoke with James another manger who said he could not look it up because it was no longer in the system after 30 days. He also didn't ask my information. So my credit is now severely impacted for something I did not agree to nor did I get so much as a phone call stating what my sensitive information would be used for.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Justine on 3/27/2018 at 8:50pm you applied online for credit and YOU checked YES for acknowledgement and consent for credit report we also have your check stubs and proof of child support and emails from you back and forth,your American right is to apply for credit which does not effect your score more than 1-5 points if that, what kills it is late payments,NO payments, collections and repo's.Zia Auto is NOT a bank,lender or finance company we are a 28 year used car dealer with a 15 bay service center with financing available for both car sales and service repairs.As we told you over the phone you can go on line at all credit bureaus and dispute,we follow all red flag rules in US and will show the on line application, check stubs, child support,and all emails we had back and forth,you must have us confused with another dealer as we have lots of documentation and emails to include (my 6 year old daughter is tired of walking)We are a small independent business and customer service is very important to us and we tried very hard to help, and qualify you for a car. It is very unfortunate that we have to take time to fight the false accusations instead of spending time helping people who truly want help.
Choice!
Outstanding Customer Service! Diana Baca is the best sales representative! Choice service and no haggle attitude! She is approachable, friendly, understanding, patient, knowledgeable, and most importantly, honest!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Consumer
Not your normal used car dealer, totally go out of their way to make you happy! Love my Mini Cooper!!!!! Will and have recommended to friends!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
sketchy salesman
I'm really disappointed in Zia. I put in an application over the weekend and had to contact them throughout the week to see the progress. I received a really poor service for what supposedly is a lot owned by the overseer of used car lots. I expected more but all I got was uninterested salespeople who felt like didn't want to try to obtain my business. At the time of approval I wasn't offered to come back to the lot to see what could be offered or worked out. This is supposedly a "financing for everyone" place but by the way it went for me it doesn't seem like they want everyone just a selected few.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Juan, as stated verbally, Zia Auto in its 28 years of business is not a bank, a Lender, a finance company or a Buy Here Pay Here business. We are a Used Car Dealer with a 15 Bay Service Center. We offer finance options for both, and we have NO say in approval or decline of credit. We have partnered with 30 plus lenders to include good credit, bad credit, ITN credit and no credit. All of the lenders have their own guidelines for lending, set rates and term based on the risk of the loan, car value, year, buyers credit history, income and down payment. We have a company that will guarantee credit approval with guidelines that include $2500.00 down, a full time job, and a line of credit in the $8-$12k range with an average payment of $325.00-$350.00 per month and NO high-line cars (Audi, Cadillac, Porsche, Volvo, sports cars, ect.). Juan, after many months of shopping, credit declines and within days of seeing us, I'm glad to see you secured a loan at a Buy Here Pay Here lot which will be a good fit for you at this point with your credit issues and desire of a highline car. Good Luck and Happy Motoring!
Car Purchase
Bought my son a vehicle from Zia couple weeks ago. Everyone from the salesman to the business manager, were very friendly and efficient. Great experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Truck
Purchase my truck with Zia. It was a smooth process they were very helpful and outstanding customer service! I would buy again and again here
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
AWESOME CUSTOMER SERVICE!!!!!!!!
MY SALES PERSON WAS AMAZING AND HELPED ME OUT A LOT WITH GETTING ME IN THE CAR I WANTED AND THE REST OF THE STAFF WAS VERY FRIENDLY
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Librarian
My experience was very smooth and helpful. They were patient and answered all my questions regarding the vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great place to get a nice used car!
Excellent customer service! everyone at Zia took great care of me, allowed me the time to do research on the car explained everything in detail showed me the inspections and carfax up front! If you are looking for a great used car at a great price go see Ina at Zia! I highly recommend them!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Had an excellent experience with Zia Auto Sales.
Had an excellent experience with Zia Auto Sales. The customer service didn't stop there. I brought in my work truck to Zia Automotive Repair after taking to to another place and not only were they able to get me back on the road, they also saved me a ton of money. I highly recommend this small business to others that want an honest fair service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase