Skip to main content

Mossy Honda Lemon Grove

(895 reviews)

Reviews

(895 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mossy Honda Lemon Grove from DealerRater.

Want to share your experience with this dealership?

Write a review

Happy Customers :)

My husband & I recently purchased a truck from Mossy Honda, the service was really great. Mickey treated us with respect and never tried pushing us. Everyone that we ended up dealing with was really nice, you could tell that they cared. We will definitely be recommending the dealership and Mickey to anyone interested in purchasing a new or used vehicle in the future. Thanks again Mickey!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Excellent Customer Service

My husband and I had one of the most pleasurable of times (if that could be done when purchasing a vehicle) because of the sales consultant, Ernesto ?Ernie? Alvarez-Malo who was the most pleasant, professional and knowledgeable person throughot the whole process. He threw in some jokes free of charge and they were pretty good and made us laugh as the negations were taking place, which was a welcomed intervention as you know the whole process of purchasing a vehicle can be long and tiresome. Ernesto also gave us a tour of the dealership showing us the service center, lounge, express services. He was very educated and helpful when showing me how to operate some of the features on the car. I recommend if you are in the market for purchasing a Honda seek out Ernesto at Honda Lemon Grove for the best customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great Service!

Just traded in my old car here for a new Honda Civic! After looking into some other dealerships, it was refreshing to receive such great service. Mickey had the confidence from the start that he was going to make us a deal we couldn't resist and he was right. It was such a great, easy, and fast experience. I would highly recommend this location to anyone looking to buy or lease a car! Mickey you're the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

excellent service

My experience at this dealership was very good even though the heat was pretty bad. Mickey provided us with comfy seats and tv in a well A/C facility and some cold water while we waited for the paper work process. Mickey was very helpful in finding the perfect car for us. I will recomend this dealership to friends and family and to ask for Mickey.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

"Needle in a hay stack" Thank You Mickey!!!!

I was looking for a Honda HR-V LX in Milano Red, for 3 weeks. I would find the car of my dreams online and would call the Honda dealers to confirm the vehicle was in stock. They would tell me "yes" come on down, I then ask "Are you sure, please check to see if my car is on your lot". They would tell me, they were sorry, or it just got sold, there's an error but to come down anyways. I called Mossy Honda in Lemon Grove, and got the same answer. I called back the next day to speak with the first sales person to check if they knew of any coming soon. The salesperson never called me back, called again and got a hold of Mickey. He said he would call me the next day to let me know if they had any delivered the next day or any idea of when they were expecting a red one in. Mickey kept his word and called me the next day when they received the car, but explained he wouldn't be able to save it. At no time Mickey didn't try to sell me anything other vehicle, he knew that was the car my little heart was set on. I finally arrived to the car lot, Mickey still had the HR-V LX and made the process as easy as buying a new car can be. Thank you, Thank you so much Mickey for helping me in finding my dream car and staying late just to finish up the paperwork and watching me drive away with a cheesy smile on my face.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

The best car buying experience

Hi I would like to thank Moe Gawad at Mossy Honda of lemon grove for the best dealer experience I have ever encountered if you need to buy a vehicle I strongly suggest you go to Mossy Honda of Lemon Grove and ask for More Gawad he will make your car buying experience the best and easiest you've ever had he has great customer service skills thanks again For Gawad

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Mickey(Salesman)

Mickey of Mossy Honda made our car buying experience one of a kind, one like I have never had before in my life. Simply put, everything went perfect and exactly as you would want it. They took in our trade and gave us a reasonable amount of money back for it. They were very willing to work with us on the price and gave us the absolute best deal possible on the used vehicle be purchased. There is no doubt the next car I purchase will definitely be from here and I will always go to my good friend Mickey!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great experience, found EXACTLY what I wanted

Overall, great experience! My husband and I came all the way out from 29 Palms (3 hours away) to get the exact car I wanted. Mickey stayed in constant contact with us keeping us updated on all concerns up until we were able to get down there. He was very friendly and not your typical pushy cars sales men. The dealership worked with us on price and I was able to walk away with the car I've wanted for the past year. Thanks guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great Service

We had a lovely experience in buying our new family car after more than 10 years we got the first one. Mickey was a key element of the process. His great spirit and knowledge made it to be smooth and enjoyable. He was very quick and effective in finding our requirements and fulfilling our expectations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great customer service

Our experience at Mossy Honda in Lemon Grove was excellent!!! Fernando Martinez was a great help, very nice and friendly and not pushing which we loved. He called us on Saturday morning October 19th because we were interested in purchasing a vehicle. He gave us great inforrmation about the cars we were interested in. Our plants were to go to Penske Hyundai first to check out the Sonatas, Fernando told us they had a Hyundai on the lot and also several Honda Accords which we were looking for. Because he was so kind we decided to go to Mossy Honda first and check it out. When we arrived we asked for the Salesperson who called us this morning and the guy we where talking too found out who it was immediately Fernando Martinez, unfortunately we had forgotten his name oops!!. He came out and showed us what was available and wow he was so grea!!! We test drove the Honda Accord 2015 Sport ooh we the ride was excellent!! At this point we said ok we want to purchase this Vehicle. We went back into the office and talked to Fernando for awhile he was so humble and we also shared some stories. We felt so comfortable and felt like this deal will work out for us. When it was all said and done we drove off in our new Honda Accord Sport 2015 vehicle with big smiles on our faces. Thank you Fernando Martinez for all your help we appreciated it so much. Thanks Again Lawrence and Patrice Gill

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No