Mossy Honda Lemon Grove

This was a divine appointment! Not only were we blessed to have met Brent Delfo; we also received excellent service! He & his co-workers (Eli Rubio and Jose Gomez) went above & beyond what we thought or imagined, and we walked away with an outstanding vehicle and a lifelong friendship!! We will recommend Mossy Honda Lemon Grove!!

I have leased three cars with Mossy Honda Lemon Grove, each with an increasingly worse experience; after the most recent one I will never buy or lease a car with them, much less Mossy (if this is how they choose to operate their dealers) again. I was very clear with the horrible salesman, Evan, that my husband nor myself would be coming into the dealership and wasting hours of my time without having the terms in writing, via email or otherwise. Every dang time I go into the dealer I'm there for hours. Although he still kept pushing for me to come in and ensuring me they could make it work, I was adamant. After days of horrible response times, I was told they could meet my payment and out of pocket down - I even CONFIRMED via text before my husband came in. He sat with someone else, not Evan, but of course, as suspected, they could not make the numbers work despite having every piece of information they needed, in advance. And they weren't even close; so far off it's laughable. I'm not angry with the lack of a sale, I'm angry that I was lied to and deceived just to get me in the dealership. Do people really fall for this crap? If you can't do it, just say you can't do and save us all the time - why say you can do something that you so clearly can't? I reached out to the GM, no response, which I think says it all. Furthermore, with my second lease I was outright lied to and told that someone on their lot hit the car they promised me and they couldn't sell it to me. Truth was, they showed me photos of the wrong trim level car and were trying to get out of it. When I called them out and hung up, I got a call back from someone higher up and they honored the deal, that was the only saving grace. I have not had the same luck this go-round. I know it's a car dealership and this should be expected, but any company that lies to get what they want or make a sale is disgusting. I've purchased and leased many cars and while the process is generally far from enjoyable, it's never been like this.

I have leased three cars with Mossy Honda Lemon Grove, each with an increasingly worse experience; after the most recent one I will never buy or lease a car with them, much less Mossy (if this is how they choose to operate their dealers) again. I was very clear with the horrible salesman, Evan, that my husband nor myself would be coming into the dealership and wasting hours of my time without having the terms in writing, via email or otherwise. Every dang time I go into the dealer I'm there for hours. Although he still kept pushing for me to come in and ensuring me they could make it work, I was adamant. After days of horrible response times, I was told they could meet my payment and out of pocket down - I even CONFIRMED via text before my husband came in. He sat with someone else, not Evan, but of course, as suspected, they could not make the numbers work despite having every piece of information they needed, in advance. And they weren't even close; so far off it's laughable. I'm not angry with the lack of a sale, I'm angry that I was lied to and deceived just to get me in the dealership. Do people really fall for this crap? If you can't do it, just say you can't do and save us all the time - why say you can do something that you so clearly can't? I reached out to the GM, no response, which I think says it all. Furthermore, with my second lease I was outright lied to and told that someone on their lot hit the car they promised me and they couldn't sell it to me. Truth was, they showed me photos of the wrong trim level car and were trying to get out of it. When I called them out and hung up, I got a call back from someone higher up and they honored the deal, that was the only saving grace. I have not had the same luck this go-round. I know it's a car dealership and this should be expected, but any company that lies to get what they want or make a sale is disgusting. I've purchased and leased many cars and while the process is generally far from enjoyable, it's never been like this.

They speak to and treat poorly women here! White bald old man thought be could be rude, and not answer questions asked of him by prentending they don’t have rentals. When I walked around him asked for a manager he began to complain and tell me I’m ridiculous. (How kind, right?!) Manager Brandon gave excuses and when I explained this was bordering on racism and gender discrimination he asked me to leave. Really odd to tell a customer they aren’t allowed to be helped because you stated the behavior matched racism and discrimination. Almost further validated the claim. Also the wait times are ridiculously long and then do the job correctly. Last two times they had to take it back in due to their errors. They talk to you like you are stupid and always find a way be to make an excuse for their mistakes. Go to another dealer to avoid gender discrimination and race discrimination.

Worst dealership I’ve ever worked with, no inventory, the car that I did buy started having issues with oil retention 2 months after and they still have not fixed the issue, I felt pressured and hurried to make a decision, absolutely will never buy another car here again. The worst customer service and they didn’t even complete the work after I took the car in to be fixed for another issue.

Good very much patience..I will recommend this place to everyone especially to my friends and family.

Best Honda Dealership ever! Umair, Frank and Franz are amazing. They met all my expectations.

Worst experience trying to get a new car for my spouse. There were hardly any cars in the lot and the ones that were available were completely overpriced. There were much better deals on Carmax once I decided to check the website out. At the dealership, I worked with a salesman named Pedro, who was unwilling to negotiate with me on price. All he wanted to do was run my credit, and when I was apprehensive about it, he spoke to me with an insolent tone in his voice and tried to pawn me off to someone else to work with because he probably knew that I wasn’t going to be making a purchase that day. I would not recommend this dealship to anyone who is looking for the best option when trying to purchase a car. My advise would be to go online and check carmax first. Much better deals and way better customer service. And that says a lot considering that I thought going into the dealership would be better, but not when the salesmen only care about getting the highest commission and not about their customers such as the encounter I had today. Good luck if you come here, you’re going to need it.

Shady salesman by the name of Pedro was unwilling to negotiate and spoke in a condescending tone as if I didn’t know what I was doing there. He tried steering me to a vehicle I did not want and was very disrespectful. I even tried speaking to a higher up to see if they would help and coincidentally everyone was occupied. No one wanted to help. Find another dealership if you actually want good customer service.

Worked with me to being able to purchase the vehicle I wanted at deal I could afford.