Nelson Automotive

I was looking for a used Honda Accord for my daughter and was conducting my research with many of the high volume cars dealers in the Chicagoland are. In my research, I found a car that looked interesting from appearance and cost. Upon my arrival to the dealership, I met a host of friendly people. The salesperson, Matt, was incredible...sharing his knowledge of the used cars, the Car Fax report, and the automobile I was potentially looking to test. No hard sales, honest conversation, shared everything he knew about the car and after a test drive and 10 minute discussion, we had a deal. I so much appreciated the 'sales and service experience'...and I must admit I was 100% satisfied with this car buying experience. Matt is an outstanding professional...The Principal, Eric, was even great to spend time with me and made sure I was being taken care of. The entire team at Nelson Auto truly care about you - as a customer and aperson. Great job...we will be back within a year to buy our next car! Doug (and his daughter Emily)

Matt was upfront with us on known issues w/ the truck that we were considering. He was patient with me as I was contacting him numerous times to confirm different items. They offered a great vehicle at a great price that we couldn't pass up on, even though it meant traveling 10 hours. Thank you Matt!

Emailed about a Volkswagen but no response. I guess I'll look elsewhere.

I have been searching for a used SUV for a very long time. I finally found the SUV I wanted at a great price and mileage, which happened to be at Nelson Automotive. I spoke with Matt on the phone and asked a few questions regarding the SUV, the next day I went to the dealership and went for a test drive, Matt was very helpful and had no issues whatsoever with me bringing the SUV to my own mechanic. The whole process was new to me because this was the first time I have bought a car, Matt made me feel very comfortable and even suggested a credit union that they frequently use to get me the lowest interest rate possible. I was happy to learn that they can provide warranties if you are interested. I am happy to say that Matt didn't waste my time and by the time it was all said and done I only spent about 3 hours Saturday morning finalizing the details and walked away with my dream car. Great customer service and honest people!

We drove from Iowa City to IL to buy a car from Nelson Automotive. They made the trip well worth it. The price was unbelievable, and the service could not have been better. We got exactly what we wanted and were treated extremely well. I'd highly recommend them. We'll be headed back there the next time we need a car.

I had discovered Nelson Automotive here on Cars.com. Also, a friend at work recommended I see them. I had the luxury of already having a car. But I was hoping to get into a better one. I went on a Friday night to check them out. I didn't plan to have leave with any car but the one I drove in with. To my UTTER delight... I was able to drive out of there in a car I've dreamed of owning - the Toyota Prius. I was supposed to meet with Matt but he had a customer, so I met with Eric. I'm sure Matt is awesome - we talked on the phone the day before and he was kind and helpful. Eric was, HANDS DOWN, amazing. Every single opportunity he could - he worked with me. More than once I felt a little like, "Um... is this all above board?" To be brutally honest - I can't answer that. But, my instinct tells me they are. This is a dealership that is simply in the business of selling cars. No gimmicks. No fancy place (in fact, it was even a bit "run down" in my opinion which is why I didn't give it 5 stars). I haven't had the opportunity to see how they do on repair. I can assure you, I will be giving them that opportunity though. I was also very impressed with how well Eric knew my Prius. After nearly 3 hours there (and I'm sure he wanted to get home as it was WAY after their closing time!) - he still spent 20 minutes with me going over the features of the car. He didn't consult the manual. He didn't hem and haw when I asked a question. He KNEW THE CAR. It's been a week now, and so far everything seems ok. Eric invited me to call with any questions, and I intend to do just that. Only time will really tell everything - but right now, consider me a VERY happy customer.

Everything Eric says in his video is true, and the positive reviews of customers' excellent experiences with staff match my own. Matt was great; knowing I did not own a car coming in and that I had traveled by bus 12 miles to look at two cars I had examined online. After the test-drives, he dropped me off at my home on his way to drop the car off and meet his wife at my chosen mechanic in Glenview that evening. Truly five-star customer service. If I could give Matt more than five stars for that, I would.Sadly, if only the quality of the cars I looked at matched the quality of the sales staff, I would join the chorus of glowing reviews. I tested two cars while I was there. One had obvious problems, but the other seemed like an incredible steal. Unfortunately, it was all too incredible, as my mechanic confirmed my suspicion that it was a flood-damaged car, possibly caught in Hurricane Irene. Matt claimed that he had no idea and was stunned, but it was hard for me to believe him. I haven't owned a car for years, and he is a seasoned dealer. How could I have figured this out but not him?I like these guys and wish them well, but they need to be more careful about which cars they choose to sell. Excellent service can't compensate for a product that is lacking. If you choose to patronize this dealership, make sure you do your research and have your own trusted mechanic verify the car is in good working order before you buy.

I had a good experience at the dealership. The employes were very attentive and willing to negotiate. The cars were in very good condition.

Very straight forward and proactive in making the deal a good one for the customer. The free Carfax report available on the site was my first clue that this may be a decent dealer. I was looking for an older used van and before I arrived they had already replaced the battery and wiper motors. They were quick to point out all of the flaws that they found with the vehicle over the phone before my arrival because I was coming from more than 40 miles away and didn't want to waste my time. When I expressed concern with an oil sheen I saw on the bottom of the engine, they put it up on the rack to assure me it was from an oil pan gasket and not something more serious. They even hooked it up to the diagnostic machine to get the codes for me. All this for an older vehicle priced well under Kelly Blue book value at $2k. I was impressed that they would put so much effort into selling something that they couldn't have been making much money from. When I'm looking for a better vehicle, I'll definitely see what they have available.

Sent e-mail through cars.com to Nelson about a car I was interested in, but I never received a response.