CarMax Colorado Springs

Received only one e-mail from the dealership. Did not pursue further. I really have nothing further to add.

My experience when I first looked, paid for in full & picked up my car, at the Denver location, was great. I live in the Springs & so, have had to do business with the Tutt location & it's been a horrible experience EVERY time! Only 30 days into ownership, the battery had to be replaced. Since then, my stereo stopped working & the "new" battery doesn't hold a charge if it's not started every day. Despite all these problems, my biggest complaint is the customer service, in particular, the service department. No matter when or how many times I was transferred to the service department, NOBODY ever answered. I had to jump thru hoops to be able to talk to someone with authority, that could get me an appointment. Unable to figure out the problem with the stereo, CarMax referred me to Phil Long Hyundai & with my extended warranty, they were obligated to pay for the stereo repair. For almost TWO WEEKS, Phil Long Hyundai called & left numerous messages, with no reply. At this point, I had no choice but to get rude & ugly on the phone, until I was able to talk to a manager & finally have someone give Phil Long the go ahead. Please note, that I not only know of several others, but have actually talked to several CarMax customers with the same complaints. To sum it up, beware of the CarMax in Colorado Springs, if you need a repair!

CarMax sold me a truck with malfunctioning brakes, specifically a cracked brake pad. They agreed to replace the front brakes. Those breaks were terrible too. Loud grinding noises felt like they were slipping. They agreed to replace those as well. The third set of brakes I'm now on have just been confirmed by Honda to be the wrong brake pads. I've been driving around on unsafe brakes since I bought this vehicle. But what's even more concerning is how hard it is to get anybody to care. Twice now I've been promised to call back that doesn't come. And this is from there "executive" team. I was promised to call back on Friday morning and it's now Monday evening and nobody ever called. I had to call in myself. Complete disregard for the safety of their customers. I've also already had a check engine light and it was sold to me with the slow leak in a tire. And the icing on the cake is at the Android auto / Apple carplay only works half of the time. I should have stuck to buying from EchoPark. Their customer service is so much better

CarMax sold me a truck with malfunctioning brakes, specifically a cracked brake pad. They agreed to replace the front brakes. Those breaks were terrible too. Loud grinding noises felt like they were slipping. They agreed to replace those as well. The third set of brakes I'm now on have just been confirmed by Honda to be the wrong brake pads. I've been driving around on unsafe brakes since I bought this vehicle. But what's even more concerning is how hard it is to get anybody to care. Twice now I've been promised to call back that doesn't come. And this is from there "executive" team. I was promised to call back on Friday morning and it's now Monday evening and nobody ever called. I had to call in myself. Complete disregard for the safety of their customers. I've also already had a check engine light and it was sold to me with the slow leak in a tire. And the icing on the cake is at the Android auto / Apple carplay only works half of the time. I should have stuck to buying from EchoPark. Their customer service is so much better.

Bought a vehicle from this location 2 months ago today. I am in disbelief with the treatment I received. Worst car buying experience i I've ever had. Horrible customer service. The sales management is terrible and the service department management needs work. One of the mangers Tammy made me and my family uncomfortable. Right then and there after encountering with her I shouldn't have bought it. She attempted to to reduce my trade in value by $2,000 using some very lame excuse. This place was very dishonest and at the time of sale they got belligerent. After having The vehicle checked out, there were necessary repairs that we had done at a different location because we didnt trust their service department. They did paid for the repairs with plenty of back and forth arguing with customer service once they were told I was going to return the vehicle. One of my primary complaints is at time of purchase the vehicle needed tires replaced. It was promised that the tires being replaced would be the orignal tire brand on vehicle. When I picked up the vehicle, I had realized they had replaced the tires with a cheap generic brand. Good news is i love my vehicle. The bad is that i would never do business or recommend anyone do business with carmax colorado springs again. In defence of carmax dealerships nationwide, my significant other had a wonderful experience purchasing a jeep with Carmax El Paso Tx

Bought a vehicle from this location 2 months ago today. I am in disbelief with the treatment I received. Worst car buying experience i I've ever had. Horrible customer service. The sales management is terrible and the service department management needs work. One of the mangers Tammy made me and my family uncomfortable. Right then and there after encountering with her I shouldn't have bought it. She attempted to to reduce my trade in value by $2,000 using some very lame excuse. This place was very dishonest and at the time of sale they got belligerent. After having The vehicle checked out, there were necessary repairs that we had done at a different location because we didnt trust their service department. They did paid for the repairs with plenty of back and forth arguing with customer service once they were told I was going to return the vehicle. One of my primary complaints is at time of purchase the vehicle needed tires replaced. It was promised that the tires being replaced would be the orignal tire brand on vehicle. When I picked up the vehicle, I had realized they had replaced the tires with a cheap generic brand. Good news is i love my vehicle. The bad is that i would never do business or recommend anyone do business with carmax colorado springs again. In defence of carmax dealerships nationwide, my significant other had a wonderful experience purchasing a jeep with Carmax El Paso Tx

We were looking for a late model MDX of which there are few in the years we were considering. Garrett Deschaine helped us test drive one and located one the would be transferred free of charge. He stayed late and return to the office just to insure the order was placed. The helpful, reliable and going the extra mile without pressure is amazing in the car world. I love doing business with CARMAX!

Terrible ... Charges way over Kelly blue book value ... Took full advantage over a lady friend of mine ... Car was totalled less than 1 month of purchase by Hail ... Full coverage insurance paid Blue Book value & now she still owes carmax over 2000.00 ... BS company & customer service.

Could not have been a less stress free experience . Jeremy Bracken should be the regional sales manager, training manager, don't lose him!

After a horrible experience with phil Long, I went to CarMax. They found me a car, paying careful attention to my criteria and concerns. Cheyenne was my sales person and she got me financed right away. They did NOT CLOSE on the loan at any time during their own exchange period and have an unprescedented warranty which they honor. Once the 5 day period passed and I had no complaints, my loan closed and that was it. Their service department is great too! Had my oil change done pretty quickly and a small issue was found. They informed ME I had a warranty and to use it. So I did!!!!! Anyway, They didn't try to push a car I didn't want and went above and beyond my expectations. I was impressed and will always recommend them so long as they continue their excellent service. And I have not had any major things going on with my vehicle. It's awesome!