Reviews
Wonderful service rep. He is bright, cheerful and a...
Wonderful service rep. He is bright, cheerful and a pleasure in satisfying the needs of customer
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jessie James was an excellent Service Advisor and helped me out. Very customer service oriented and a great personality. I did not have to wait too long. Thank you for being so quick and attentive.
Gunn Acura service is the best. I took my car in to be...
Gunn Acura service is the best. I took my car in to be inspected and was treated no different than if I had taken it in for regular service or repair! Jessie James, my service tech, took very good care of me and my car. He had it washed and vacuumed and kept me informed throughout my wait. I have purchased 4 new vehicles from Gunn because the service is always top notch! Jessie exemplified that service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, cooke2rc! We’re glad Jessie could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!
Service was fast and efficient! Great Experience! I will...
Service was fast and efficient! Great Experience! I will definitely be back to service my car here again!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.
Roland provided excellent service I will definitely bring...
Roland provided excellent service I will definitely bring my car back to Gunn Acura for service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for letting us know, Carlos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!
Absolutely horrific experience. The service manager...
Absolutely horrific experience. The service manager actually walked away from me. Dishonest and rude staff minus a few. I will never buy an Acura again. I paid $1,700 for 100,000 mile servicing only to have to bring it back in multiple times the next few weeks after for problems they caused and lied about. I spent a ton more money out of my pocket, and I was treated with complete disrespect. I left a message for the delearship manager who is unable to speak due to travel.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Sam, please accept my sincere apologies for your recent experience at Gunn Acura. I want to assure you that this is not at all indicative of the level of service we strive to provide each customer, clearly, we failed you. We would welcome the opportunity to re-earn your trust and future business and would like to speak to you regarding your recent visit. (210) 988-9593
Great customer service and not too long of a wait time....
Great customer service and not too long of a wait time. Agent was always keeping me informed of all service work needed for my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
mbustos4, thank you for the fabulous FIVE STAR review, I am proud to know our team was able to repair your vehicle quickly. We appreciate your business and look forward to welcoming you back to Gunn Acura.
My B1 service went very well! It was a pleasure to talk...
My B1 service went very well! It was a pleasure to talk to Joshua Rice, the Assistant Service Director. He was helpful, friendly, and knowledgeable as always. My RDX was completed earlier than expected for which I was grateful. Jose, my Service Advisor also did a great job.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mark, thank you so very much for taking the time to leave a review and a FIVE STAR rating! I am proud to know that our team delivered professional and friendly service to you during your recent visit and that we were able to service your vehicle so quickly. I am glad to see that Joshua and Jose showed you firsthand the integrity and professionalism we strive to provide to each Gunn customer. We look forward to seeing you again at Gunn Acura.
I scheduled an appointment yesterday for an oil change...
I scheduled an appointment yesterday for an oil change and tire rotation. I was greeted by Jessie James, he was great, work was completed timely.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tamezr45, you absolutely made my day!! Thank you for your FIVE STAR review! I am thrilled to know that Jessie delivered the excellent service we strive to provide each customer and that he exceeded your expectations. I will inform his leadership teams about your kind comments. We look forward to welcoming you back to Gunn. Drive safe out there!
I own an 2019 Acura RDX that has been having problems...
I own an 2019 Acura RDX that has been having problems with the infotainment screen freezing and just other weird problems. I scheduled a service with the dealership back in May and took a day off from work. I received a call the morning I was taking the car in and was told my appointment was canceled due to a lack of loaner cars. I said that I would wait for the car as it was only supposed to be a 2 to 3 hour job. They told me no that I would have to reschedule for the first week of June. I said okay and set another appointment for the first week of June. I called the day I was supposed to go and make sure that they were going to keep my appointment this time and they stated they did not have the part anymore. So I would have driven an hour to the dealership to show up for no reason and no one called to let me know. I have called back every month because no one will call me. They say that they still don't have any parts for my vehicle and it has been almost 5 months now. I asked to speak to a manager to try and get this resolved and the only answer I get is that they are in a meeting and aren't available to take a phone call. This is the 3rd time I have had to have warranty work done on this vehicle for a problem and every time it is a struggle to get them to schedule the work and once scheduled to get the work completed in a timely manner. I will never by another vehicle from any Gunn Dealership, especially Gunn Acura in San Antonio.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
crivali, as you may be aware, there is an international semiconductor chip shortage that has devastated the auto industry, drastically reducing our inventory, replacement parts and courtesy vehicle availability. I know this does not solve your issue, but do know we are doing all we can to ensure our customers are taken care of as best as possible. I have taken the liberty of copying your comments and have sent them to the leadership at Gunn Acura. I hope you will allow us the opportunity to earn your trust and future business once again.
I usually don't respond to responses but I will this time. yes I am aware of the parts shortage. If you read my review you would see that this is not the first time that I have had a problem with the service department at your dealership. The first time was in early 2019 when the car was new and BEFORE the parts shortage. On to the current problem. I called and talked to the Asst Director of service to get my vehicle looked at and was given a load of BS about what the problem was and picked the vehicle up without anything being done because they couldn't reproduce a intermittent problem. Funny, because the very next day the problem showed up and without the USB plugged in that they say was causing the problem. So I solved the problem for you and got rid of the vehicle.
Everyone in service department were very friendly and...
Everyone in service department were very friendly and helpful they help each other to ensure customer satisfaction is always available. Since Brandon service advisor was not able to accept my car at the time I got there, other service advisor help him out. Kept me informed all the time. Awesome staff
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so glad to hear that! Thank you for choosing Gunn.