Reviews
Great service and kind professionals
Have always had a great experience with the Stapp service/parts and sales departments. Highly recommended. Have been servicing my Tacoma ever since I purchased it there in 2019.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bryan- Thank you for continuing to trust us to provide exceptional sales and service for all your vehicle needs. We strive to provide a great experience each time our customers visit us. If we can be of any further assistance, please feel free to call me. Best, Clint Stapp General Manager clintstapp@interstatetoyota.com
Horrible customer service
I moved to the area almost 2 years ago, and have brought my Sienna in for service each time. And most recently for a recall. Customer service is absolutely horrible in the service department, especially the 2 young girls that work there. Each time I've gone in neither of them even acknowledge me. Somebody else has walked in from down the hallway to greet me and take care of me, after standing there for 7 mins of being ignored this time. I sure hope Lupita didn't get paid on my ticket!
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joey- I'm sorry to hear your service visit did not meet your expectations. While difficult to hear we appreciate the feedback and will look for ways to improve our customer's visits to us. Best, Clint Stapp General Manager clintstapp@interstatetoyota.com
Great service
Great customer service from everyone I dealt with! My truck was done faster than expected and they even had the shuttle give me a ride home. Great experience all around!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Brain- Thank you for your review! We strive to make getting a vehicle serviced with us as convenient as possible. We look forward to welcoming you back the next time your vehicle needs service. Best, Clint Stapp General Manager clintstapp@interstatetoyota.com
Interstate staff rocks
Everything went well I always hate to go to a dealer because it takes so long to get paperwork through but when I'm through I'm satisfied so I guess that counts
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ernie- Thank you for taking the time to leave your review. We hope you are enjoying your new vehicle. If we can be of any further service, please feel free to contact us. Best, Clint Stapp General Manager clintstapp@interstatetoyota.com
Great Experience
We love our new vehicle and our experience was fast and easy. I had a trade in and we were happy with the trade in value. Great customer service working with Nicole.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Analisa- Thank you for taking the time to leave your review. Nichole strives to provide her customers with great customer service. We hope your are enjoying your new vehicle. If we can be of any further assistance, please feel free to contact us. Best, Clint Stapp General Manager clintstapp@interstatetoyota.com
Would definitely recommend!!
Nicole and Ron were both great to work with, they keep us informed with the progress from the beginning to the end. The market is crazy with everything going on but the staff made as easy as possible.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Charles- Thank you for taking the time to leave your review. Nicole and Ron strive to ensure their customers are informed with the status of their vehicle. We appreciate your patience as we navigate this challenging market. If we can be of any further assistance, please feel free to contact us. Best, Clint Stapp General Manager clintstapp@interstatetoyota.com
Thrilled!!!
I had the best experience ever buying a vehicle at Stapp Toyota. Whitney was our salesperson and she made me a deal I couldn’t refuse. She communicated so well before the sale we hardly had to do anything the day we picked it up. Whitney is a no pressure salesperson and I’ll buy all my cars with her in the future. Let her know what you need and she’ll make it happen. I’m thrilled with my Toyota Camry XSE Hybrid.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jeff- Thank you for taking the time to leave your review. I'm happy to hear that you are loving your new Camry XSR Hybrid! Whitney strives to ensure the purchase process is as seamless as can be for her customers. We would be honored to assist you the next time you need a vehicle. The biggest compliment we can receive is our customers who continue to put their trust in us. Best, Clint Stapp General Manager clintstapp@interstatetoyota.com
Lupita saved my weekend
Lupita was super helpful and got my truck antenna serviced before my over the road trip, which I didn’t expect could happen. She went above and beyond for me. 😎👍
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tim- Thank you for taking the time to leave your review. Lupita strives to provide exceptional service to all her customers. We hope you had a great road trip! Best, Clint Stapp General Manager clintstapp@interstatetoyota.com
Is this the same Stapp?
Well, you asked for it. We were notified recently by Toyota that a Recall had been issued for the Stability Control on our 2020 Highlander, so we, naturally, called Stapp to arrange for the work to be done. Question 1: Can we wait while the work is done? Answer: xxxx no. Deduct one star from rating. Question 2: Then can we have a loaner, so we don't have to drive a chase vehicle to retrieve, then return, the Highlander driver? Answer: No. Deduct second star. Then, when we picked up the car the driver's display was blacked out and it took some time to get our normal controls back on screen. Deduct another star. Overall, not the type of experience we had come to expect from Stapp, with which we have been doing business for over ten years. Deduct the fourth star. What happened?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Yutch- I'm sorry to hear that your service appointment did meet your expectations. This specific recall is a computer based update that can take several hours to complete. We do have rental vehicles available, however they are currently booked out several weeks. With this software update the settings are reset back to the factory settings, we strive to get the settings reset, and apologize if we missed one. If you have any other concerns, please feel free to contact us. Best, Clint Stapp General Manager clintstapp@interstatetoyota.com
Friendly and accommodating
Cory was my sales consultant and was extremely friendly and helpful throughout the entire buying process. I’m very happy with my experience at this location.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Chris- Thank you for taking the time to leave your review. Cory strives to provide a positive purchase experience for all his customers. He'll be happy to hear he was able to do that for you. If you have any questions about your new vehicle, please feel free to contact us. Best, Clint Stapp General Manager clintstapp@interstatetoyota.com