Hudson Honda In West New York

The cost of the car was over $2,500 more than the price listed on cars.com because it did not include the "certified pre-owned" fee(?). It was a bait-and-switch tactic to get me into the showroom. Honda dealership at Paramus online listing included the "certified pre-owned" value so that price of the car listed online was the price I agreed and eventually bought. This is the second time I was scammed by Hudson Honda. The first time was their oil change service. They did not top off the fluids. I had to return to have them finish their work.

Milena was very helpful, very professional. She made My car experience purchase very smooth, i definitely recommend Hudson honda.

Terrible dealership. I would write 0 stars if I could. This dealership has a lack of customer service, unorganized work area, lack of leadership and literally every bad trait you can think of. I went in first day offered me 400 lease 5k down on a 72 month finance. Next, the head manager comes out and tells use that because one of his mangers said that to us, it was no longer his problem. He then proceeds to borderline yells at us that our prices our unreasonable ( prices his own employees gave us) and offer us 480 FOR THE SAME 72 MONTH 5K DOWN FINANCE LOLL

Terrible dealership. I would write 0 stars if I could. This dealership has a lack of customer service, unorganized work area, lack of leadership and literally every bad trait you can think of. I went in first day offered me 400 lease 5k down on a 72 month finance. Next, the head manager comes out and tells use that because one of his mangers said that to us, it was no longer his problem. He then proceeds to borderline yells at us that our prices our unreasonable ( prices his own employees gave us) and offer us 480 FOR THE SAME 72 MONTH 5K DOWN FINANCE LOLL

I had a very disappointing experience at Hudson Honda on August 16th 2025 when shopping for a 2025 Certified Pre Owned Honda Civic Sport Sedan. Before visiting, I specifically spoke with Rosa multiple times and asked about any additional fees I should be aware of and was explicitly told only standard DMV, state taxes, and a documentation fee and that the advertised price is for all customers and negotiable . However, when I arrived, the story was very different. Long story short the dealership presented me with two completely different quotes within 30 minutes for the exact same vehicle: * In the first proposal, they added a bogus “GLOBAL DUAL CPO” fee of $2,995, along with inflated taxes/fees over $2,400, bringing the total to more than $30,000. * In the second proposal, for the same exact car and VIN, that same “Global CPO” fee magically dropped to $745, lowering the final price by over $2,300. When I questioned the “Global Dual CPO” fee, I was told it was “to activate the certification on a certified pre owned vehicle” This is completely misleading since Honda certification should already be included in the price and not an arbitrary extra charge. To my knowledge: 1. Honda does not require or recognize a “Global Dual CPO” fee. Certification costs are built into the vehicle price, not charged separately at thousands of dollars. 2. Taxes in New Jersey are 6.625%, which on a ~$24,000–$26,000 vehicle should total ~$1,600–$1,750, not over $2,300 not even for New York Taxes. This indicates that the dealership tried to pass inflated dealer charges off as “state fees.” 3. The documentation fee of $899 is far above the average in New Jersey and appears to be an attempt at excessive profit. When I further challenged the managers explanation of the Global Dual CPO fee of $2995 he said to get the vehicle certified it’s $745 but he needs to make a profit obviously which I found completely unethical , disgusting and overall unprofessional. I was than told that the advertised price is only for customers who purchased a vehicle in the last 8 months. My sales Rep was Henry Mercado, unfortunately I can’t remember the managers name I dealt with and the person who I been in contact with via email and phone for a month now is Rosa. This dealership clearly engages in deceptive, non-transparent practices and plays games with numbers to see how much they can get out of you. Out of principle, and the lack of honesty and professionalism. I chose to walk out without purchasing. I will be contacting Honda Corporate and the New Jersey Motor Vehicle Commission to report these shady tactics. If you value honesty/transparency, clear pricing, and respectful treatment, I strongly recommend looking elsewhere and avoiding Hudson Honda at all cost.

I went to Hudson Honda for an oil change. They told me that they couldn’t perform oil change because I needed a new oil pan because the bolt was stripped. Mind you, I had just replaced the oil pan a year ago at an outside shop. So I took the car back to the shop that replaced the pan, and low and behold, the oil pan was new and the bolt was not stripped. I just don’t understand why Honda would tell me that they couldn’t perform oil change and try to sell me a new oil pan for $1000 which I clearly did not need. Did they think I wouldn’t follow up with another mechanic? After this incident I don’t know if I can trust Hudson Honda. I always went there because I thought they were trust worthy, but now it looks like I need to find another shop. For any and all repairs…. even an oil change.

I've owned and been driving Hondas for many years, never did I experience such professional and accommodating service. I spent half the day calling Honda dealerships all around the tristate area. Only to find that Hudson Honda was able to fit me in and handle my emergency. From the parts person, Jeffery who asked for the vin# of my vehicle before I traveled 1 1/2 hours to the dealership, to the service advisor, Jose Caminero, who stayed past their closing time to finish the job. It was worth the trip, I'd recommend this Hudson Honda to everyone!

I had one of the worst experiences at Hudson Honda and feel compelled to share this to save others time and frustration. I scheduled an appointment specifically to test drive both the Honda Accord hybrid and non-hybrid models, confirming this request over the phone. However, from the moment I arrived, the staff’s attitude and service were shockingly poor. The employees were rude and dismissive, making me feel unwelcome as an Indian customer. While I can’t confirm if this was due to bias, the lack of professionalism was evident. Despite my appointment for two models, they only showed me one, insisting “it’s the same” without addressing my request to compare both. It felt as though they had no interest in helping me or selling a car. When I decided not to proceed due to their attitude, the manager’s response was beyond unprofessional—he sarcastically remarked, “Thanks for wasting our time,” as if they had prejudged my intentions. This level of disrespect was astonishing for a business that should prioritize customer service. I strongly advise others to avoid this dealership, especially if you're not a Spanish speaker. Save your time and energy for a place that respects customers and honors appointments. There are plenty of other Honda dealers that will treat you with the professionalism you deserve.

They are unprofessional untrustworthy and professional liars they have so many promises but at the end of the day you have nothing

Was a salesman when we met him many years (and about 5-6 Honda's) ago and though he's in a different position, he still remembers us and helps us when we're ready to buy again. So happy to see he's still here! Kind, always gave us the best service and best deals. We moved to a different location, closer to a different Honda dealership, but we go out of our way to find Yirko when we're ready to trade in for another new car. Hope to see you again soon, Yirko!