Stanley Ford Sweetwater

I contacted Stanley Ford from out of state, with multiple pre-approvals on financing, had a 2 year old trade that was in excellent condition, under full factory warranty, with only 18k mileage, but had a moderate engine issue covered under the bumper to bumper, factory warranty. After 2 days, sales manager, Francisco Olguin, finally contacted me back. He did not even know the price that was listed on the new vehicle I was looking at, and tried to begin negotiations $9,100 over the price they had the vehicle listed for. I had a guaranteed blue book trading estimate in the condition that the vehicle was in for $35,000. Repaired, vehicles such as my trade, are selling on used car dealership lots for$39,000-$45,000. On top of trying to overcharge me $9000 from the price that they had listed, he tried to offer me $28,000 for my trade. He then proceeded to let me know that there would be a $360 delivery charge to a town I did not even live in. When trying to discuss the issue, he was very rude, continually spoke and interrupted over anything that I tried to say, and would hear no information. I hung up on him and walked away from the deal with relief! With all the issues that new car dealers are having, and with Ford closing franchise dealers in small towns all over America, it is a shock that dealerships think that they can continue to operate in this fashion, ripping people off, and doing business in such a way as this sales manager, and this dealership are continuing to do. The vehicle that I was looking at on their lot was a new 2024 model that had been on their lot nearing 200 days. I hate to see small businesses in bad financial condition, as I have been a small business owner, and I understand the difficulties involved. I have to say, however, with business tactics like Stanley Ford in Sweetwater, Texas, use, sales managers with dishonest and crooked business practices, and lack of basic decorum and manners, I’m extremely surprised this dealership remains in business. I would highly recommend that anyone looking to do business with Stanley Ford, takes advantage of the resources available on the Internet today, such as car edge or bumper.com and do some research. The invoice price paid by these dealerships, as well as the holdback amounts and days that these vehicles have been on their lots can easily be found. DO NOT APPROACH THIS DEALERSHIP OR DO BUSINESS WITH THIS DEALERSHIP WITHOUT FIRST KNOWING THE NUMBERS OF THE VEHICLES THAT YOU’RE LOOKING AT AS FRANCISCO OLGUIN HAS SHOWN THAT HE HAS NO INTEREST IN FAIR BUSINESS OR HONESTY! THEY ATTEMPTED TO DEFRAUD ME OF $16,100! Had I not have been educated and informed, I could have fallen victim to scam artist, fraudsters, and thieves!!!

They are liars. My husband went to them to get me a car to surprise me . He got a 2020 Chevy trax and on the dash it said it only had 30,000 miles on it and everything was new. I drove it for a week and it gave me so many issues. The tires were bad and it would have lights on dash on and among other issues. I would call them and they would give me the run around. Well they came and got the car and they said they will replace the tires among the other repairs. well it came back with everything the same . Even corp did not help us. So we took it to another dealership and my husband said we are not leaving there with that car. And we did not. we got a different car and they took the trax and put over $15,000 work in it and said that the milege on the car was more then 30,000. I will never do business with Stanley Ford again. They are very rude ,dishonest and they should be ashamed of themselves.

Beware. Don’t believe anything they say. Purchased 2020 F250. Many issues on way home from dealer. I was told everything functions as it should and I would be taken care of. Sent list of defective items, no response for 2 days - then response was bought as is. 3 month 3K warranty will not cover repairs. Run from this dealer and sales manager. I’m going to retain attorney and handle through litigation.

I mistakenly thought Sweetwater ford was a great place to find a vehicle. I was sadly wrong. I perched a 2020 f150 from then. A week ago, after look at many different trucks on the lot, and inspecting each. I over looked a few thing on the truck I perched. The truck that I perched is cover in rust on the frame and read axle. It is my responsibility to look over all details, but for some reason I thought I could trust them. Do you self a favor and stay away from this dealership. All they care about is your money and not selling you a reliable vehicle.

Do not trust! Bought a 2019 Chrysler 300 off them. Was told “it was clean title no accident reports” Go to trade it in at a different stealership. THAT 300 had a salvage title been in a wreck and I lost on it!!!! DISHONEST PEOPLE! SELFISH! ETC!

I have been dealing with my deceased father, Patrick Beall's, car. It broke down not to long after he passed. He left me the car and I had 2 mechanics work on it and it was a nightmare. By the time I had it towed to Stanley Ford house in Sweetwater, TX it was really messed up. Upon arrival I talked with Troy Schroedter in service and told him what all was done to the car and boy was he in for it I mean every turn he took he found something else that was not right but he stuck with me and got the car running again. The tech, Dustin Hammit, who was working on it never gave up either. Between the two of them they finally got my daddy's car working again. I had told Troy when I brought my daddys car to him that I wasn't wealthy and I was concerned about how much this was gonna cost and he just kept reassuring me that everything will be fine. That lovely man only charged me for the parts and I was so blessed he is truly a gift from God I will always bring my car to Stanley as long as Troy is working there. Your Loyal Customer, LIZ

First, I would like to thank the young lady that sold us (my wife and I) our car, she was kind and very nice. Now on to the problems, first thing is the car had a damaged tire and rim. They only were willing to replace the tire and they put a used one on at that (wow! how cheap could you be). I asked them to replace the rim because it had a flat spot in it, and they said that it was okay even though we were paying 22000 for a 2016 car. Heck for that price I could have gotten a new vehicle! So, when they get the out of "stock" tire in and call me I take the car back to let them put what was supposed to be a new tire on. They put the tire on and bring the car around, the tech gets out, leaves the key in the car, and leaves the car running. I get in and there are globs of black grease on the door panels and seat, which gets all over my daughter! Now I ask why was the tech in the passenger’s seat when the tire was on the driver’s side? Finally, when I get in the car the radio was black and wouldn’t come on. I ended up having to bring the car back so they could fix the radio which they did by just disconnecting the battery. The tech that worked on the car comes out and proceeds to argue and yell at me right out in front of the sales staff and in plain view of other customers. Extremely pissed off I get into the car and go home. once home, and after cleaning up the mess the tech left in my car, I check the "new" tire out and check to see if they replaced the rim. They did not and put a used tire they probably had laying around their shop somewhere. So back to my purchase of the car. While the lady was having me sign the papers to finalize the deal and get the car the female members of the sales area and those on the sales floor began to make fun of my daughter (Very UNPROFESSIONAL and INAPPROPRIATE). I did not get upset and/or become belligerent instead I asked for the corporate Ford number and they refused to give it to me. I then asked for the owner's number, they refused to give me that. In essence they tried to basically sweep it under the rug. I had to look the numbers up myself on the internet when I got home. To this day neither Stanley Ford nor Ford Motor Company has done a darn thing about it despite the dealership treating customers like that. Those are the reasons I will NEVER EVER consider going back there no matter what "deal" they offer me. Now my credit was bad, they financed me. xxxxxxto them and a big thank you to those staff members who bent over backwards to make it happen. I have not and will not EVER go back since then and am very disappointed that the owner(s) allow these sorts of things to happen. Is this how customers are treated? Is this how they are supposed to be treated? I think NOT! It is a wonder to me that they are still in business.

Everybody told me to stay away from this dealership, but they had a great price on a ford escape. I called and spoke to a nice sales person, but when she went to get the out the door price for the car the sales manager jacked the price up $1,800. I continued to tell them I was willing to pay what the car was listed for. I wasn’t even asking for a discount. He refused to sell it for what they had it advertised for on cars.com and on their own website. The sales manager Jerry, is going to run off a lot of customers if he won’t honor the price he puts on these cars. STAY AWAY FROM STANLEY FORD IN SWEETWATER.

I had taken a car in to have a horn repaired. I was charged $600.00 to replace a clock spring and when I left the horn worked for about a day and then stopped. I was also told the clock spring should repair the gauges that did not work. The gauges still did not work. I took the car back in and was charged another $100.00 and told that I had a bad plunger. I paid it but was not happy and then about a week later I got a call from Charlie Folger at Stanley Ford and was told that they would reimburse the $100.00 I'd paid for the 2nd visit and was asked if I would allow them to repair my gauges for free. Wow! That went a long ways to make me feel better. I have bought my last 3 vehicles from Stanley Ford and have always been pleased and was so disappointed when I was out $700.00. In hind sight I probably did not understand the whole process, but this company went above and beyond to ensure my satisfaction. That's service! Thank you Mr. Folger's! My faith in Stanley Ford has been restored.

Looking to buy online? Do it. I have never purchased a vehicle without looking the sales manager in the eye and driving the vehicle first, so it was a bit of a hyperventilating first step. That said, John, Jerry, Carmen, and Kayla made it easy -- as did Kelsi, the finance manager. Ever spend hours in the finance officer's office doing paperwork? Won't happen when you buy online. I had been researching vehicles for a while, drove some of them locally, and then purchased this one that matched what I was looking for. The team answered all my questions, gave me a reasonable deal, and delivered it the same day -- over 200 miles away! When they arrived, I drove it, signed the papers, and they returned home. Done deal. Easiest vehicle transaction I have ever experienced --- and I have purchased a lot of them.