Reviews
Write a reviewTheresa and Bernie are very happy with our truck.
My wife and I just bought a 2018 ford 150 not only is this the greatest truck i have ever owned but Matt our salesman was just as great. If your looking for a truck look him up you will see what we mean. Thank you again Matt for all you did to put us in this great truck Benie n Theresa .
Theresa and Bernie are very happy with our truck.
My wife and I just bought a 2018 ford 150 not only is this the greatest truck i have ever owned but Matt our salesman was just as great. If your looking for a truck look him up you will see what we mean. Thank you again Matt for all you did to put us in this great truck Benie n Theresa .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your review! We're so happy that Matt earned your business! We look forward to seeing you next time, Theresa and Bernie! -The Village Auto Group
They were very easy to work with and no pressure.
They were very easy to work with and no pressure. Will recommend them for sure.
They were very easy to work with and no pressure.
They were very easy to work with and no pressure. Will recommend them for sure.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the fantastic feedback! We appreciate you visiting our team here at The Village Auto Group and hope we have the privilege of working with you again in the future!
There is no negotiation available with them, even if I...
There is no negotiation available with them, even if I have a cash offer! Crazy
There is no negotiation available with them, even if I...
There is no negotiation available with them, even if I have a cash offer! Crazy
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for the review. We're sorry we were unable to work with you this time around and will be passing this feedback along to our team for further consideration. Please don't hesitate to reach out directly if you have any additional questions or concerns. Darren Spencer - Operations Manager - 920-865-3085
Great truck selection! We drove 3 different truck and...
Great truck selection! We drove 3 different truck and Shannon was great too work with! Picked our truck was a super fact transaction! Highly recommend!
Great truck selection! We drove 3 different truck and...
Great truck selection! We drove 3 different truck and Shannon was great too work with! Picked our truck was a super fact transaction! Highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Your review has made our day! Thank you for letting the Village Auto Group team know how much you enjoyed working with Shannon!
Rude Salesman
Absolutely rude salesman. He interrupted when we were speaking. Changed his story from one person to the next. Talked about us and complained openly to another gentleman while we were right there. We asked for a written guarantee and he got defensive. I would give ZERO stars but it won’t let me.
Rude Salesman
Absolutely rude salesman. He interrupted when we were speaking. Changed his story from one person to the next. Talked about us and complained openly to another gentleman while we were right there. We asked for a written guarantee and he got defensive. I would give ZERO stars but it won’t let me.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Bad experience
Found a truck I liked from this place, they gave it a clean bill of health and they reassured me that if something goes wrong they will make it right. "I promise" the guy said. Well he did not hold true to that. Day later having heat problems, find out head gasket was bad in this truck. They first told me they would fix it for me, 5 days later they change their mind and want to buy the truck back as is. By the time everything was done with I was without a truck for over three weeks. I had to drive their truck back to them. Get there to try and get into another truck and they wouldn't do anything to help get me into something. I got there and told them I wanted to buy another truck but they would do nothing to work with me on a truck after I spent two days driving there, three weeks without a truck, nothing! Not even a hey we are sorry se screwed up and didnt check the truck over enough before we sold it. Nothing!
Bad experience
Found a truck I liked from this place, they gave it a clean bill of health and they reassured me that if something goes wrong they will make it right. "I promise" the guy said. Well he did not hold true to that. Day later having heat problems, find out head gasket was bad in this truck. They first told me they would fix it for me, 5 days later they change their mind and want to buy the truck back as is. By the time everything was done with I was without a truck for over three weeks. I had to drive their truck back to them. Get there to try and get into another truck and they wouldn't do anything to help get me into something. I got there and told them I wanted to buy another truck but they would do nothing to work with me on a truck after I spent two days driving there, three weeks without a truck, nothing! Not even a hey we are sorry se screwed up and didnt check the truck over enough before we sold it. Nothing!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
super friendly!
Everyone I worked with were incredibly friendly and great to work with! Bill was fantastic and the work Casey did to get me a better rate on my loan was nothing short of amazing! I am so glad I went there!
super friendly!
Everyone I worked with were incredibly friendly and great to work with! Bill was fantastic and the work Casey did to get me a better rate on my loan was nothing short of amazing! I am so glad I went there!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Buyer beware!!
The trucks they sell are not at all worth what they are priced at. They are a shady group that knowingly sells lemons and could not care less about you after you leave the lot. I bought a truck from them and 6 months later needed a new transmission. Shortly after the entire underbody rusted out so bad that the frame cracked in half and exhaust fell right off. Save yourself the stress and money and go elsewhere!
Buyer beware!!
The trucks they sell are not at all worth what they are priced at. They are a shady group that knowingly sells lemons and could not care less about you after you leave the lot. I bought a truck from them and 6 months later needed a new transmission. Shortly after the entire underbody rusted out so bad that the frame cracked in half and exhaust fell right off. Save yourself the stress and money and go elsewhere!
- Customer service 2.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Continuous repairs from days off the lot.
Almost 3 years and over $10,000 in repairs! Dealership not helpful from day 1 when issues began! Definitely would not recommend!! Not even a month after purchase the engine light came on and it has been downhill ever since. Several egr valves, the turbo, injectors, differential and on and on. This vehicle should've never been for sale and if they are an experienced car dealership, they should've known that. Very dissatisfied with this truck as it now has issues with the dashboard lights and as of yesterday, the transmission is going!!! Warning to others...buy somewhere else. I gave them 1 star in the ratings but that's being generous. I would give them zero!
Continuous repairs from days off the lot.
Almost 3 years and over $10,000 in repairs! Dealership not helpful from day 1 when issues began! Definitely would not recommend!! Not even a month after purchase the engine light came on and it has been downhill ever since. Several egr valves, the turbo, injectors, differential and on and on. This vehicle should've never been for sale and if they are an experienced car dealership, they should've known that. Very dissatisfied with this truck as it now has issues with the dashboard lights and as of yesterday, the transmission is going!!! Warning to others...buy somewhere else. I gave them 1 star in the ratings but that's being generous. I would give them zero!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Wonderful!
Village Auto found the car we have been looking for, just the right size and style, easy technology. Chris had all the paperwork done, loan set up and went through everything with quality experience. The car was so clean when we picked it up, just like knew. The staff very helpful and friendly. Definitely recommend Village Auto!! Thanks
Wonderful!
Village Auto found the car we have been looking for, just the right size and style, easy technology. Chris had all the paperwork done, loan set up and went through everything with quality experience. The car was so clean when we picked it up, just like knew. The staff very helpful and friendly. Definitely recommend Village Auto!! Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car