Reviews
I bought my truck from village auto 29 in august of 2023
I bought my truck from village auto 29 in august of 2023 the timing chain broke 2nd day i had and was unable to get my money back. They replaced motor with salvaged motor that had nearly 10,000 more miles than what they told me. The auto drive extended warranty they sold me also garbage as ive spent thousands in diagnostics and repairs and it has covered a tow and 2 oil changes. I 100% do not reccommend this place to anyone and would rate them the worst of the worst. The sticker on truck said luxury loaded when it should of said needs work
I bought my truck from village auto 29 in august of 2023
I bought my truck from village auto 29 in august of 2023 the timing chain broke 2nd day i had and was unable to get my money back. They replaced motor with salvaged motor that had nearly 10,000 more miles than what they told me. The auto drive extended warranty they sold me also garbage as ive spent thousands in diagnostics and repairs and it has covered a tow and 2 oil changes. I 100% do not reccommend this place to anyone and would rate them the worst of the worst. The sticker on truck said luxury loaded when it should of said needs work
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I would NEVER buy from here again.
I would NEVER buy from here again. I bought my truck in Sept. 2024, and have had this truck in the shop 5 times since then. It's come to the point I've contacted a lawyer. Yes I have the lifetime warranty, but geesh. 3 Mo and 5 trips to my local ASE mechanic for failures.
I would NEVER buy from here again.
I would NEVER buy from here again. I bought my truck in Sept. 2024, and have had this truck in the shop 5 times since then. It's come to the point I've contacted a lawyer. Yes I have the lifetime warranty, but geesh. 3 Mo and 5 trips to my local ASE mechanic for failures.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Very happy with our purchase.
Very happy with our purchase. 2019 Jeep Cherokee. Brenda and Mike were very kind and helpful. Easy to get a loan, and they were able to go through my credit union. Thank you.
Very happy with our purchase.
Very happy with our purchase. 2019 Jeep Cherokee. Brenda and Mike were very kind and helpful. Easy to get a loan, and they were able to go through my credit union. Thank you.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Brittany! We're delighted to hear that Brenda and Mike made your experience at The Village Auto Group smooth and enjoyable. Enjoy your 2019 Jeep Cherokee!
Good experience and we love our Kia.
Good experience and we love our Kia. Both Mike's were very friendly. We will buy from them again.
Good experience and we love our Kia.
Good experience and we love our Kia. Both Mike's were very friendly. We will buy from them again.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Barbara! Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us and that you love your Kia at The Village Auto Group. Both Mikes will be delighted to know that they could make your buying experience enjoyable. We look forward to assisting you again in the future when you're ready for your next purchase.
I would stay away.
I would stay away. Stay very far away. Recalls weren't even corrected before the sale. $15k car that has now had $15k in repairs and counting in one year. Had parts installed that don't even belong on the car. They stuck lipstick on a pig and when the first issue showed up in 2 days said tough luck.
I would stay away.
I would stay away. Stay very far away. Recalls weren't even corrected before the sale. $15k car that has now had $15k in repairs and counting in one year. Had parts installed that don't even belong on the car. They stuck lipstick on a pig and when the first issue showed up in 2 days said tough luck.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Love my Passat!
Love my Passat! Great price, nice people and they got me approved in less than an hour.
Love my Passat!
Love my Passat! Great price, nice people and they got me approved in less than an hour.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Kelly K! We're thrilled you're loving your Passat and that you had such a positive experience with us. Making the car-buying process smooth and efficient is always our goal, and we're glad we could get you approved quickly at The Village Auto Group!
It was worth the drive to get here.
It was worth the drive to get here. Great people to deal with. Financing was a breeze too.
It was worth the drive to get here.
It was worth the drive to get here. Great people to deal with. Financing was a breeze too.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Marsha H! Thank you for leaving us this five-star review and kind words about our sales team at The Village Auto Group! We'll see you next time!
I was already unhappy with the purchase price of my 2012
I was already unhappy with the purchase price of my 2012 Toyota Venza (101k miles) in February 2022 at 17k after tax and xxxxty warranty. Less than 3 months after purchase, the check engine light came on and I was having stalling/hesitation of the engine at speeds above 40+ mph. It has gone downhill since. Many mechanics and attempts to figure out the exact issue with the engine,sparing details for this websites sake, the newest diagnosis calls for a full replacement of the engine. On a car I purchased from this dealership less than two years ago. And with a warranty that won’t even cover this. I blamed myself this whole time; but, since reading these comments I am relinquishing that guilt and taking this information to the proper authority who can help me figure out what rights as a consumer I have/should have had during that purchasing time.
I was already unhappy with the purchase price of my 2012
I was already unhappy with the purchase price of my 2012 Toyota Venza (101k miles) in February 2022 at 17k after tax and xxxxty warranty. Less than 3 months after purchase, the check engine light came on and I was having stalling/hesitation of the engine at speeds above 40+ mph. It has gone downhill since. Many mechanics and attempts to figure out the exact issue with the engine,sparing details for this websites sake, the newest diagnosis calls for a full replacement of the engine. On a car I purchased from this dealership less than two years ago. And with a warranty that won’t even cover this. I blamed myself this whole time; but, since reading these comments I am relinquishing that guilt and taking this information to the proper authority who can help me figure out what rights as a consumer I have/should have had during that purchasing time.
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Awesome Experience
Awesome Experience! Not only was there a great selection of trucks to choose from, the staff was very pleasant to work with. No pressure, great prices and very fast.
Awesome Experience
Awesome Experience! Not only was there a great selection of trucks to choose from, the staff was very pleasant to work with. No pressure, great prices and very fast.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hey Christopher, we're delighted to hear that you had an awesome experience with our team at The Village Auto Group! We strive for a pleasant and efficient process. Enjoy your new truck!
Village Auto stated the vehicle was very clean and
Village Auto stated the vehicle was very clean and detailed. This was completely false I went through more towels while waxing it after taking it through the car wash twice. The inside of the doors were disgustingly dirty. The floor mats were indoor / outdoor carpet that you can buy from Menards and not a real floor mat. Don't get me started on how they “tried” to cover over scratches on the vehicle with globs of paint. The rims look like Village Auto went to the junk yard and got them off a wrecked vehicle . While signing the paperwork I asked the finance manager if there were any recalls on the vehicle, the finance manager said no we take care of all of them before they leave the dealership. I went online and found out there were 4 recalls going back to 2019 and it was purchased from Village Auto in March 2023. There was only one key fob and we had to purchase another one for over $300, two should have been include. Fast forward to May 2023 and the check engine light is now staying on.
Village Auto stated the vehicle was very clean and
Village Auto stated the vehicle was very clean and detailed. This was completely false I went through more towels while waxing it after taking it through the car wash twice. The inside of the doors were disgustingly dirty. The floor mats were indoor / outdoor carpet that you can buy from Menards and not a real floor mat. Don't get me started on how they “tried” to cover over scratches on the vehicle with globs of paint. The rims look like Village Auto went to the junk yard and got them off a wrecked vehicle . While signing the paperwork I asked the finance manager if there were any recalls on the vehicle, the finance manager said no we take care of all of them before they leave the dealership. I went online and found out there were 4 recalls going back to 2019 and it was purchased from Village Auto in March 2023. There was only one key fob and we had to purchase another one for over $300, two should have been include. Fast forward to May 2023 and the check engine light is now staying on.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your experience with us. It's disappointing to hear that we didn't meet your expectations. Please contact me directly if you'd like to discuss these concerns in greater detail. Respectfully, Darren Spencer - Operations Manager - 9208653085