Ray Catena INFINITI of Bridgewater

Excellent service experience and Casper is very mild mannered, patient and thorough in his explanations about a service issue as well as very much customer focused and attentive to the needs of his customers.

I had an emergent problem with my infinity. They were able to schedule me right away and have the problem looked at and rectified and back into my vehicle that afternoon. John Keane was my service advisor and was extremely thorough clear and helpful of making sure everything went smoothly and providing transportation to and from my residence. Also in a timely fashion. This is how you run a service department. 5 stars service for sure. I'd give more if I could. Also special thanks to the drivers Mike and Louis. And whoever cleaned my vehicle did an excellent job even did the tires. Just a great experience l.

If I could rate 0 starts, I would These folks are CROOKS!. They do NOT check the car before making of the "CRITICAL" recommendations of service. All their recommendations are based on dates of service, not the actual needs of your car. They have no shame to make critical recommendations valued at over $2,000, without actually looking underneath the hood and the actual car needs .Do NOT trust them! More so, when I asked the technician for explanations, they get defensive and take no responsibility for their recommendations.

The service department at Ray Catena Infiniti is fantastic. They are courteous, communicate very well and I didn’t feel like I was getting ripped off. I will definitely use them again for all my QX 60 service needs.

Our salesman was knowledgeable, customer satisfaction oriented, articulate, and personable. Andrew Estrada is in a league of his own in serving his clientele with the utmost professionalism and courtesy. A pleasure to do business with and highly recommend asking for him.

My experience at the Ray Catena Infiniti service department is the best service department that I have ever been at. Truly dedicated employees that make you feel like you are the most important person there. Each and every time without exception my car is serviced exceptionally without any problems. Polite, honest and courteous!!

I had an amazing experience with Ray Catena Infiniti. Corey was great from start to finish. I would recommend them to anyone looking for a new car.

When i leased my QX60 I was given a 4 YEAR 38K MAINTENANCE INCLUDED. When my car was picked up and brought in for periodic service, my rep Casper called me and insisted that my maintenance had come to an end in March 2023. I have paperwork that shows otherwise. Also there is no reason why a car with less than 20k miles should need all new breaks. I will not be coming back to Infiniti after this lease is up. Terrible

Compared to other Infiniti dealers, Ray Catena of Bridgewater provides great, fast service. We’re always disappointed at work done by other Infiniti dealers but we’re always satisfied with work done at Ray Catena

My sales guy Gennaro Esposito went above and beyond to satisfy me. I didn't want to deal with a sales person that was pushy and kept calling me. He tailored his sales approach to my personality. I am not a person who writes often about a salesman, but Gennaro made this deal happen. Very satisfied with overall experience with dealership!