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Volkswagen of Panama City

(263 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
New (850) 257-7946 (850) 257-7946
Used (850) 257-7974 (850) 257-7974
Service (850) 257-7976 (850) 257-7976

Reviews

(263 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Mark in Service was so much help!

Mark in Service was so much help!!!! So polite and made sure to get everything I needed fixed done in a short amount of time. Big kiddos to him. The girl that set the service appointment was rude and wrote down things that I never spoke of as what needed to be done. She definitely doesn't need to be answering customer calls. Thank God Mark saved the day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Mark went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

Perfect experience today when getting my car serviced at

Perfect experience today when getting my car serviced at VW of Panama City today. Will be back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your Five Stars and we are pleased to know we met your expectations! Thank you and we look forward to the pleasure of your business again!

Michelle, Mark, Matt, Keith in parts, and all the

Michelle, Mark, Matt, Keith in parts, and all the technicians, are the very BEST in the business ! I appreciate the service I get there!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Matt in service was excellent!

Matt in service was excellent! He worked me in and hand me back on the road in no time!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Ensuring your satisfaction is our ultimate goal and we are pleased to know that Matt provided a great experience for you! We appreciate your business and Five Star review! It would be our pleasure to have the opportunity to assist you again.

Always friendly and helpful.

Always friendly and helpful. Provides clear explanations of work that needs to be Dona and what was done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that you've consistently had a friendly and transparent experience. Thank you for sharing your positive experience!

Everyone in the service department I have dealt with goes

Everyone in the service department I have dealt with goes above and beyond! A+ 5-star service is what you get with them every time! I can't rave about them enough. Thank you, Mark and Royce, for always being so lovely!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

That's fantastic to hear! We're so happy you had a great experience. We always strive to provide the best service to our customers, so we're glad to hear you were pleased. Thank you for your review!

VW OF PANAMA CITY, FL is absolutely an awesome &

VW OF PANAMA CITY, FL is absolutely an awesome & OUTSTANDING DEALERSHIP. I would recommend it to anyone & their service department is the best. Michelle Rodriquez & Mark Skaggs are awesome individuals. They both go above & beyond to provide personal & up front information re: service. Thank you so much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

VW OF PANAMA CITY, FL IS absolutely an awesome & OUTSTANDING DEALERSHIP. I would recommend it to anyone & their service department is the best. Michelle Rodriquez & Mark Skaggs are awesome individuals. They go above & beyond to provide personal & up front information re: service. Thank you so much

Thank you Mark and service team for a great experience.

Thank you Mark and service team for a great experience. Friendly service, detailed description and video of recommendations to keep car healthy and safe. I appreciate you all. God bless!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had a great experience, and it's wonderful to know that Mark provided you with excellent service, ensuring that everything was taken care of. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Gets your car serviced as quickly as possible so the

Gets your car serviced as quickly as possible so the wait time isn't to bad. Thanks vw

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the Five-Star review and for choosing Volkswagen of Panama City. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

Yes, We bought the car

Outstanding purchasing experience....Chaddrick is a fantastic sales Manager.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your kind words for our staff, we appreciate it!