Reviews
Write a reviewComfortable Used Car Buying Experience
Generally when I think about buying a car, anxiety is the first thing that comes to mind, haggling over a price, hoping that I'll get a payment that I can afford, praying that I'll pick the right car are my worries. Buying a car from Fred Beans Subaru totally changed my perception though. I left there feeling comfortable that I got a great deal on the right car at a payment that fits right into my budget. Thanks Fred Beans.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the kind words. We like to believe that information outweighs pressure every time.
GREAT SALES STAFF
I've been shopping for a used Subaru for a while and the experience had been frustrating until I went to Fred Bean in Doylestown. There I met Josh Landau who answered all my questions and addressed all my concerns. This is a very professional outfit and I recommend them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Awesome! Thanks for making the trip.
Well worth the trip!
After inquiring about a 2014 Subaru WRX that I had seen online and emailing a salesperson named Jennifer (who was also extremely helpful and professional) back and forth, I had decided to make the trip to Doylstown, PA from NY with my mother to check out the car. Once we arrived we were immediately greeted on the sales floor by Joshua who was a pleasure. He then directed us to Daniel P. and it was all uphill from there. Daniel was very professional and pleasant to deal with. As a first time car buyer I didn't know what to expect but Daniel made it easy and was not pushy in the slightest. I felt no pressure in making my decision and he helped me a lot with all the paperwork everything else that I needed. After the test drive and some further discussion I decided to pull the trigger and purchase the vehicle as soon as I was able. The three hour drive from New York was well worth it and I would definitely recommend Fred Beans Subaru and Daniel P. to anyone that I know in NY that would be willing to make the trip. Fair pricing and excellent service make it worth the while!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for making the trip. We appreciate you kind words. Enjoy your WRX!
Cellphone Lodged in Latch
My cell phone got lodged in the latch of the central dashboard storage compartment, making it impossible for me to open the compartment. Ed Kirkwood told me to bring it right over since he knew how important it is to have one's cell phone for emergencies. I was envisioning the removal of the entire dashboard to get that thing open! But, the service department was prepared with a special tool. In 15 seconds the door was open - without damage to anything - and I was happy camper! Thank you, thank you, thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you. Ed works very hard to make sure his customers get the treatment they deserve!
Purchased a CPO F2016 orester Limited
We just purchased a CPO Forrester Limited with 4000 miles on it that was used for when customers had to leave their car at the shop for repairs. It was a loaner car. The buying process was much better than the normal process where there seems to be high pressure and mystery as to the pricing. Our sales associate was very low key, he explained things very clearly and answered all our questions. I highly recommend our associate and this dealership to anyone who wants a great car at a fair price.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the comments. We like to think the Subaru Certified Cars represent the best value on the lot.
Buying Used
My husband and I were looking to upgrade from our 12 year old 2 door car to a newer, more reliable, and larger 4 door. Keith helped convince us that an SUV was the way to go. We test drove a 2014 Forester and loved it! He was very helpful and answered all of our questions. After we went and test drove a few other SUV's, we came back to purchase the 2014 Forester. We had zero problems, got a great deal, and love our new car. Getting all of the paperwork signed with Anthony was super fast (I think we had everything done in about an hour!). He explained all of the options very well. Overall, our experience was very pleasant and I'd definitely recommend Fred Beans. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Glad to hear you had a pleasant experience with Keith. He is very popular here. Can't beat the Certified Coverage.
Once Again Fred Beans Delivers!
Every employee that I worked with during my recent purchase did everything they could to make the process of buying a new car the BEST it can be. From starting with a handoff from our previous sales person Josh Landau to our new favorite sales person in Keith Butler all the way to delivery with Seth Trammell, everyone was fantastic. Just went back for a check in with Seth and was greeted by each one of them again post sale and makes me feel comfortable saying my family will always be coming back for years to come! Thanks everyone at Fred Beans Subaru for sharing the love!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best Subaru grouo around
Was having my 2014 serviced and walked out with a 2016. Keith was a great salesman. Very accomadating with my crazy schedule. Seth, the delivery coordinator was the absolute best. His knowledge of the Subaru product is tremendous! !!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
New Subie
Danny Pavone was willing to work with me to meet my needs and budget while being courteous and professional. Couldnt be happier with my experience and purchase. Thanks
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Not completely satisfied
Our problem is not with dealership. We found the dealership to be very accommodating and pleasant to deal with. No high pressure. Our complaint is with the Legacy we purchased. We started with an Imprezza. We found it a bit small and we didn't like how it rode really bumpy. We then went to a base model Legacy took test drive and purchased it. It cost us money to do this and did not get any deal so to speak and we had to put quite a bit of money down. But that is not the issue. What we are upset about is how this car handles the road. The car is very bouncy and though roads are not in good shape it bangs over bumps(as though the tires go deep in ruts). Also at times is has a shimmy when we turn a corner and sometimes just on the road. We have had Beans check this car 2x now. They say everything is normal. Last time we took another drive and again they say everything OK but maybe tires rims? may be a bit tight. We think there is something else going on but are at a loss as to what to do.. Every time we address an issue the dealership calls to see if our experience was a wonderful one. If not we should call or send email to let them know. We have done this but did not get a response to emails. Point of interest....the overall appearence of the car and the safety of it is well within our satisfaction. We just want something done about how it handles the road so it rides smoother. We are retired and have paid a lot of money for this car..which may be last one we can buy....I hope we can get a solution so we can recommend Subaru to others....right now I would say be very sure before you buy. Hope this review gets us a solution to this issue.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
