Reviews
Wonderful dealership team.
Wonderful dealership team. Mohamed Awad was professional sales man. He did a great job. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much! We truly appreciate your business and your wonderful review of Mohamed and our dealership team. Enjoy your beautiful new Toyota and welcome to the Ed Martin family!
Jay helped me get the exact vehicle I wanted.
Jay helped me get the exact vehicle I wanted. It came earlier than expected and he got me in my new ride in no time. He even sent me pictures after it was delivered to the dealership! Xavier in the Finance Department was so kind and welcoming, and he was also quick and efficient. It was a pleasure to be a customer. Dealership was clean, service waiting area is spacious and welcoming. I received a tour of the facility so when I need to come for my first service appointment, I will know exactly where to go and what to do. Would definitely come back for future Toyota purchases.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much! We truly appreciate your business and your wonderful review of Jay and our dealership team. Enjoy your beautiful new Toyota and welcome to the Ed Martin family!
Josh is the best car salesman!
Josh is the best car salesman!! He was so helpful and fun!! Thanks for our experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review of Josh and your business! Enjoy your beautiful Cadillac!
Pressured by salesman to submit loan paperwork with no
Pressured by salesman to submit loan paperwork with no communication on when the car was to arrive. Threaten to sell the car and lose my deposit if I didn't come in to finalize. Car was delivered on March 30th and was told to do loan that day. Communicated my progress to search for finance and interest rates but still was only given 1 week. Made complaint to manager. Experience not great and would not recommend anyone.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Mari, We spoke about the lack of communication from your salesperson when you were here taking delivery of your new vehicle and again, I want to apologize for that. We have a process of communication from the moment you make a deposit towards your new vehicle, from the time it’s built and an expectation of when it should arrive to the dealership. The process was not followed in this situation and I sincerely apologize for that. We strive for a much greater consumer experience. Your experience matters here at Ed Martin Toyota and if there’s anything I can do going forward to earn back your trust and future business, please reach me directly at 765-617-7803. We appreciate your business and thank you for your purchase. Brandon Selig Sales Manager Ed Martin Toyota
Great experience.
Great experience. Staff was great to work with. I would recommend this dealership to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much, Matt! We truly appreciate your business and your wonderful review of our dealership team. Enjoy your beautiful new Toyota!
Excellent experience purchasing a new vehicle from Ed
Excellent experience purchasing a new vehicle from Ed Martin. It comes down to the little things to make an exceptional customer service experience and they performed above my expectations in all areas. Every part of the journey, from initial contact to the actual purchase of the vehicle was flawless. Mohamed was thoughtful, inquisitive, and listened intently to ensure my needs were met. He did so with a calming demeanor that was enjoyable to do business with. They leveraged technology throughout the process to communicate and create a tailored experience that was easy to navigate. The finance department, specifically Alicia, was also a breeze to interact with. The entire finance transaction took less than a half-hour and I feel like they represented me well and provided great options. This won't be the only vehicle I purchase from them over the years.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much! We truly appreciate your business and your wonderful review of Mohamed, Alicia, and our dealership team. Enjoy your beautiful new Toyota!
Great customer service—start to finish!
Great customer service—start to finish! Appreciate the follow up inquiries throughout the process. Well done Neal, Ben and Sam. 👍🏻👍🏻
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much, Cory! We truly appreciate your business and look forward to working with you for many years to come. Enjoy your new Toyota!
Excellent experience, smooth process.
Excellent experience, smooth process. I came from 1.5hours away and Mohammed made this process absolutely flawless. Thanks!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your business and your wonderful review of Mohamed and our dealership. Enjoy your new Toyota!
Staff was very friendly and polite.
Staff was very friendly and polite. My mother came with me, as a ride, and the salesman was very kind and respectful to her. Was a great experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much! We truly appreciate your business and your review of our dealership team. Enjoy your new Toyota and welcome to the Ed Martin Toyota family!
The experience was absolutely fantastic.
The experience was absolutely fantastic. Darnell was an amazing man to talk to and work with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much, Ben! We truly appreciate your business and your wonderful review of Darnell and our dealership team. Enjoy your beautiful Toyota!
Thank you so much for such great service