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Poulin Auto Sales

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (53 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (53 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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family friendly

Going into Poulin Auto having high doubts that I had the ability to purchase a vehicle, the staff was very welcoming and very friendly with the whole family welcoming us and our antsy kids making sure that it was not just one person being welcomed they welcomed the whole family. Resting our doubts assuring us that they would do what they could do to get the family into a safe reliable vehicle and explaining the process all the way through it. We left there not only with a new car but a new level of confidence, for once we were not pushed away because of life's bumps we were welcome with out being judged in anyway. I will be a repeat customer, the most welcoming was the smiles on the faces and Charay was great she did everything for us making car buying one of the most simple decisions we have ever made.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Poulin Auto Sales thanks you for taking the time to submit this amazing feedback. Charay and the rest of our team work hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your Five-Star Review! We thank you for trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your vehicle and we look forward to working with you again! Colby Rowell, colby@poulinvt.com, 802-859-0090/802-476-8159

great service extremely nice and helpful people

The people at Poulin auto are all very nice and easy to work with. Our salesman worked very hard to get us financing when no other dealership could. He took the time and went out of his way for us and now we have a car of our own. We are very grateful. Thank you justin. Great experience at Poulin auto

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jodi, we appreciate you taking time to leave us a great review! We are pleased to hear Justin and the rest of our team did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Colby Rowell, colby@poulinvt.com, 802-859-0090/802-476-8159

Awsome customer service!!! Very pleased

http://www.cars.com/dealers/188833/poulin-auto-sales/reviews/#

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

What an enjoyable review to read! It is reassuring to know Charay provided you with a hassle-free and great shopping experience. Poulin Auto Sales?s primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I?m happy to hear you left our dealership feeling confident about your purchase. Enjoy your new truck! Don?t hesitate to call or stop in should you have any additional questions or concerns. Colby Rowell, colby@poulinvt.com, 802-859-0090/802-476-8159

Awsome customer service!!! Very pleased

Getting our truck from Poulin Auto was an experience we are will never forget. The customer service was the greatest. I tip my hat to Charay , she went beyond the call to make us comfortable while waiting for our truck. Everyone their were so involved and went right to town to make this possible for us. We would definitely go back for another vehicle if we need one. Thank poulin auto again for such excellent service!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

What an enjoyable review to read! It is reassuring to know Charay provided you with a hassle-free and great shopping experience. Poulin Auto Sales?s primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I?m happy to hear you left our dealership feeling confident about your purchase. Enjoy your new truck! Don?t hesitate to call or stop in should you have any additional questions or concerns. Colby Rowell, colby@poulinvt.com, 802-859-0090/802-476-8159

First Time Buyer

I finally made a purchase on my very own car through a dealership. I couldn't have imagined my purchase going any smoother than it did. It was beyond what I expected. Deciding to go through Charay at Poulin's Auto was one of the best decisions I could have made for myself. She worked around my schedule and in a very timely manner. She put me in the car I had been eye balling for weeks and was set on purchasing. Charay did more than just help me purchase a car though, she went beyond her job description; she showed me I had someone to count on and rely on. Not only did "we" purchase a car, she helped me in trying to find the best insurance quote for me. She was my support system in this process by playing the "mom" role for me. Even when I went to drive off the lot she hooked me up with a phone charger where my phone was almost dead, and supplied me with an auxiliary cord so I didn't have to listen to the radio on the hour drive home. Like I stated before, she went beyond what her job description is. Thank you so much for playing the "mom" role and taking care of me through this whole process. I strongly recommend her for a first time buyer or any buyer. So grateful to know someone such as herself.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

It was a pleasure to read about your first buying experience working with Charay. It is great to hear Charay was able to go above and beyond your expectations and provide you with a memorable experience. Thank you for your recommendations. Feel free to call or stop by if there is anything else we can do for you. Sincerely, Colby Rowell, colby@poulinvt.com, 802-859-0090/802-476-8159

!!!! Excellent Experience!!!!

!!!! Excellent Experience!!!! Recently went to Poulin Auto to look at a Jeep Compass. When I arrived I met with sales consultant Charay Beard, she was very helpful, pleasant, and was able to answer all my questions. When we came back to test drive the vehicle she had the car all ready to take out. After asking more questions witch she answered very professionally, we decided to purchase the vehicle. She made the paper work easy and took care of all the details. In about 2 and half hours I was able to leave in my 2011 Jeep Compass that I LOVE! Sincerely, Margo Smith and Family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

On behalf of everyone at Poulin Auto Sales I want to thank you for sharing this terrific feedback. Congrats on your new Compass! That's a great car and I know it will bring you happiness for years to come. Have a great day and be sure to follow us on Facebook and Twitter. Colby Rowell, colby@poulinvt.com, 802-859-0090/802-476-8159

Unbelievable!!!!!!!

My fiancee and I were in a hopeless position. We had no leverage and didn't think there would be a light at the end of the tunnel. We contacted Poulin Auto and we got a kind and caring message back from Drew Brown stating that no position is hopeless and that he thought he could help us and get us back on track, so with alot of doubt and skepticism we made the trip over there because our options were very limited. Not only was Drew able to come through with his promise, with a big help from Travis we were able to get a payment and an interest rate that I personally thought was impossible. This was the best car deal I've ever experienced even in my best situation. a big thanks to Drew, Travis and the whole Poulin Auto family. This made us a Poulin Auto customer for the future!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Brian and Leslie, thanks for the kind words! Drew is an all-star member of our team and I will be sure to share your positive feedback. Take care and let us know if you need any auto assistance down the road. Thanks, Colby Rowell, colby@poulinvt.com, 802-859-0090/802-476-8159

Overall very satisfied

Good helpful people who are willing to work to get you a great deal, No complaints.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 3.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for leaving us this great review, Daniel. We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future! Take care. Best regards, Poulin Auto Sales Team

Satisfaction is an understatement

Im a previous customer of poulins and wouldnt hesitate to return in the future. The sales process was straightforward and flawless. Charay was my sales rep and worked every angle of the sale and my appreciation and gratitude is due to her and the poulin family. I drove in with an upside down loan and no equity and left in an 09 impala at a good rate and great payment. Thanks again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the sales experience. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Facebook. Best regards, Poulin Auto Sales Team

Your dream awaits

To start off, the lovely team of Charay and Travis went above and beyond to stay open for me when I mixed up scheduling a bit. Not only did they stay late but they also brought the car I desired feom the lot over in Burlington *another thing I managed to overlook*. When the car arrived I was so incredibly nervous I thought I was going to have to ask Charay to just drive me around in it because it wasn't mine yet. In one sentence she assured me that this car is going to be mine. It wasn't a question or an idea, she was as sure as I was. And when I tell you I was sure...I literally have the decal of the car tattooed on me because I'm a ridiculous person and passionate about the things I love. I went in knowing it was my dream car and she made it all too real. In no time flat we had the paper work done, traded my old beater of a car (which I definitely got more for than I thought I would) and there I was- flying literally and figuratively away in a car I honestly thought I was being delusional to even try for. This was my first car shopping experience that easily turned into a car buying experience thanks to the team at Poulin. Definitely go for a chance to be treated right regardless of who you are. I couldn't be more elated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for writing this fantastic review and for giving our dealership such an excellent star rating! It is great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. And don't forget to take advantage of our exclusive coupons by following us on Facebook. Best regards, Poulin Auto Sales Team