Superior Nissan of Fayetteville

5 Stars, 100% Recommend, 3rd car purchased from Superior would buy there again when I need next car.

Visited Superior Nissan and man they do make someone feel like home big shoutout to the managers especially David very honest and the man sure does keep his word! If your looking for a vehicle this is the place to go!

My father and I visited Superior Nissan the day before Thanksgiving. We were looking My fafor vehicles under $30,000, and after determining that we were not going to find anything acceptable at Toyota (where a salesperson approached us but quickly dismissed us when Dad told him our budget and expectations) or Honda (where NO ONE greeted us), we stopped in at Superior on our way back to my house. Dad and I started checking out the numerous cars in the lot, and a salseperson who introduced himself as Kevin approached us. He seemed helpful and motivated to sell us a car, and when I found a brand-new 2025 Rogue with a sticker price under $28,000, Dad and I went to Kevin's desk on the sales floor. We spent three hours at the dealership, most of it sitting at a desk with Kevin, while my father and Kevin haggled over pricing. Dad is a person who prefers to pay cash up front for everything he can. He was ready to write a check for the full amount of the vehicle THAT DAY, but Kevin kept trying to sell him on the idea that Dad would save $3,000 if he financed the car for at least six months. My father is savvy and did not accept Kevin's proposal because it made no sense. How is it possivle to save money when a perosn finances a car as opposed to buyijng it outright. Kevin spent at least thrity miniutes working the financing angle, but when it became apparent Dad was ready to walk out without buying anything, Kevin excused himself, spoke to Superior's general salses manager, and came back with the wonderful news that Dad could have the $3,000 discount without going through the hassel of financing. By the time Dad and I left Superior that Wednesday (November 27, 2024), everyone was happy. Dad and I were set to return in two days (Friday, November 29, 2024) with the title to my 2018 RAV4, which we recieved a $4,000 credit as a trade-in, proof of insurance coverage, and a check for around $23,000 for a 2025 Nissan Rogue S model. When Friday came, I called Kevin to explain that I was running late becuase although I had the title to my RAV4 and a proof of insurance card which I always kept in the vehicle, I was still looking for my entire policy, which Kevin said I needed to have to prove I had full coverage. Kevin said not to worry about arriving early becasue he had another customer at the time. It was about 1 PM when my father an I showed up at Superior Nissan armed with what we had been told we needed. We did have to wait for 10 minutes or so while Kevin closed his deal with the other customer, but we moved to Kevin's desk to supply documents and money. When I gave Kevin my insurance policy and proof of insurance card, which he had told me over the phone I NEEDED to bring, he laughed because he suddenly remembered that we only needed the insurance if we were financing, which we were not. This was a red flag to me, but as it was only a minor inconvenience, it was not anything worth complaining about at the time. My father and I sat at Kevin's desk until after 5 PM that day. Although we had walked into the dealership with everything we needed and more and the Rouge was sitting ready to go in the front of the dealership, we spent four hours at Kevin's desk. At one point, Kevin attempted to have me sign documents I had already signed two days before. I am unsure of other reasons why it took so long to make the trade. I only know that when we finally got into the Rogue and drove away, we were both exhausted and my dad, whose knees are in terrible shape, was in severe pain from sitting so long. I inititally gave a two-star rating, detailing my experience as evidence of my dissatisfaction with the customer service at the dealership. I received a call from someone at Superior who is in charge of checking ratings. He offered me a $500 voucher toward the sales tax on the car in return for changing my rating. I was shocked at the obvious bribe and said so. I am restircted to 759 words, so tune in to my next review.

The price they had on the internet went up 3,000 after i told them i would take it . They then started telling me that was a sale price . And told me if i wanted it the new price would be higher . The salesman and the manager . Watch this place they are crooks and hide fees . Truck still posted on other sites for 3,000 less .

Went yesterday I got me a 2025 Kicks. I Love my new car!! Thank you David and everyone at Superior Nissan!

Terrible customer service follow-up, by the owner, no less! I have left 5 messages, and not one return call. Sure, they want your money, but if you need something back...they are not interested! Buyers beware!

David Kelley General Manager This is Johnston Nwoke,, Thanks for the good phone call today about the 2018 ford F-150.. I will not talk bad about you,, but it would be nice for the owner or someone above you to listen to my conversation with you on the phone so they can make the Judgment them self,, you know you xxxxed up and that is why hung up the phone,, ($1000 pick it up ) I have so much to say ,, but i will let this one slide, but please learn some manners , learn to respect people on the phone cus you dont know exactly who you are talking to ,, you failed your dealership and you need more training than your salesmen

This is the second time we’ve bought a vehicle from Superior in less than a year. While the first experience was great, the second solidified that Superior will be my preferred dealer for the foreseeable future. Tyler was our salesman. We were possibly going to do a multi car deal with trade ins. I told Tyler my goals and what we were open to. To be fair, there were multiple variables. We drove 2 vehicles, discussed options of 4. Needless to say it was a lot and Tyler was so patient with us. Long story short we traded in the wife’s Armada for an Altima. That discussion was easy. There was a little bartering, but it comes with buying a vehicle. We came to a mutual agreement. They were very professional and understanding during that process. As far as my trade in was concerned, the numbers weren’t indicative of my goals and the acknowledged that, understanding if I couldn’t make a deal. The GM and Tyler offered me a solution to refinance with their preferred lender and quoted me a rate, which was a huge help, and great advice. 10/10. I’ll see you guys again, I’m sure of it.

Very easy process with a very good knowledgeable staff. Exceeded expectations on every turn! Will recommend to anyone looking for a great deal!

I've purchased 3 vehicles from Superior because of their amazing staff and low prices. This is a very low pressure dealership with excellent customer service. I recommend them to all my friends and family in the Northwest Arkansas area.