Reviews
I'm so happy I kept my appointment I love my car
First class Stock great service far as the price they really worked with me I love my car a far different experience from what I had back a few yrs ago I plan to buy from them again
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you James, please enjoy your 5 series! I'll buy you lunch next time you're in New York! God bless you!
Unpleasant experience
It was a very unpleasant experience when I planned to buy a car there. The staff would add $3000+ to the listed price, which is unnegotiable in a rude manner. Then I bought a similar car with a higher spec in CT. Do not waste your time.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We're very sorry that we didn't meet your expectations. We really don't recall the interaction, but we are very sorry that we let you down. If ever in the future you would like to give us another opportunity, I personally would make sure that we meet your every expectations. Thank you and May Gob less you!
Spoke to a sales person and said no hidden fees.
Red Flag. Secret Fee additional $1,900 on all the sticker car price. Drive 2h 30m just to be low ball. Called 2X to make sure about any fees and was told a lie.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Sorry, you misunderstood Jurzee but we encourage 10% to 15% down payment when financing, so it's not a fee, it is your down payment. Again we appologize if there was a miscommunication. Take care of yourself and may God bless you.
Como Estas
Excelente servicio, muy amable el personal, me ayudaron a conseguir el seguro del auto, y los autos estan en excelente condiciones..!! Lo recomiendo 100 %..!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Muchisima Gracias, Super Latino. Cuidate and God bless!
They will not contact me back
Sent an email to inquire about a car and never got a response beyond the automated one that acknowledges they received my message. What’s the point of online shopping if they don’t respond.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Please accept our appologies for the inconvenience, but we have a very limited staff and are unable to get to your messages in a timely manner. We are definitely trying to remedy the issue, but good help is so hard to find. Thank you for understanding and we hope to do better in the future. God Bless you Brother!
Very Hard Working
Carlos and Chris was very helpful. I'm glad I came here and purchased my vehicle. I can't thank you guys enough. I will definitely refer you guys. Like
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you KC. Take care and God bless!
Excellent Service
Found an Acura MDX, My wife and I went to the dealer and met a Gentleman name Chris, he showed me the car we sat down and he explained the process, he was professional, courteous and knowledgeable. I bought the car because it was a very good and positive experience. I would definitely recommend Showroom Auto to friends and family, I am very satisfied with their service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Gracias Jaime, Hope you're enjoying the truck. Take care and God bless you.
Sent an inquiry email with a couple of questions, never
Sent an inquiry email with a couple of questions, never heard back. Nothing from dealership. I was a cash-in-hand, immediate, buyer they let slip away. Too bad, the car was pretty sweet too. Found another dealership that wanted my business.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Sorry we did not get back to you, we never saw the message. Staffing issues but definitely our fault and we dropped the ball. We will definitely try to do beter. Thank you, God bless you!
Bait & switch
Garbage dealer, hidden fees won't be shown in price. They do a bunch of illegal xxxx, NIADA certification is garbage and they charge you 400% more than legit dealer warranties. I'm sure the FTC will investigate them.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I'm sorry we did not meet your expectations Tyler, but we are completely transparent and is a proud member of the National Independent Automobile Association of America whom have been in business for over 70 years. They are as reputable as apple pie. Again, we're sorry it didn't work out, hopefully we will have a better interaction in the future, God willing! Take care of yourself and God Bless you.
THEY STOLE MY DEPOSIT
I put a $2,500 deposit on a car here and told them I would be back that week to pick it up (I live 4 hours away) when I went a couple days later to pick up the car they told me they sold it. I told them you can’t do that I put a deposit on it and told you I was coming back for it and they said “we can do anything we want”. They tried to keep my deposit, of course my bank went after them and got it back, but in the meantime I had sold my current car privately and was without wheels. Their words were- “someone came in with all cash for the car so your deposit means nothing”. They are as crooked as they come.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase