Humble Hyundai

My car has been there over 3 times in 2 months. They don’t fix the issues, instead they will fix one thing recommend things they have nothing to do with the other. Your car has the same issue, then oh look they found another thing wrong. Each time you bring it in they charge you to diagnose it. If you have extra money to just throw away, then they will be your best bet. Because they will make sure your issues are never really fixed, so you will keep coming back.

The manager at the service desk Tiffany is very rude and nasty. She has a very nasty attitude and if she doesn’t like you or you argue with her she will put don’t service on your profile

We purchased a brand new vehicle from this dealership and service was great when we purchased the vehicle. 2 weeks later the check engine light came on indicating a problem with the hybrid battery. We took the vehicle in they drove it 100 miles and stated they could not identify the problem and cleared the code and if the light came on again to contact them. The light came on two days later because the code never went away. We immediately took the vehicle back and they're telling us that two major parts for the hybrid system need to be replaced and they are on backorder. Keep in mind all of this is when 30 days of buying the vehicle. I told them that we did not want it and to give us the identical vehicle and we would be fine. Edwin who is very rude and formed us that he could do that but our payment would go up . That is crazy. A brand new car within 30 days you want to resell us another car at a higher price and with very rude about it. I informed him you should be selling us it at a cheaper price for us paying for a car that we don't have and is clearly a factory defect. Instead he is trying to sell us another car at a higher price which is absolutely ridiculous. Do not buy from the dealership for any reason. This is a brand new car and they're not standing behind their known Factory defective product. I will be contacting the local news as well has any other resource that I have privy to my information. Again stay away from this dealership as they do not back the very product that they sell .

My name is Clarence Roberson II. In March 2019, I purchased a 2013 Huyndai Santa Fe Sport from Sterling McCall Hyundai South Loop that was in good condition. I kept up with my scheduled maintenance in a timely manner. The first incident I experienced is when I received my vehicle back with yellow road paint on the driver side of my vehicle. The service department attempted to remove the paint; however, it was never completed. The second incident involved me taking my vehicle in for a scheduled oil change where the tech forgot to complete a task that led to oil spilling all over the motor. The motor cover was also cracked. I am no longer pleased with the service I received at Sterling McCall so I went to Humble Hyundai thinking it will be better and they could repair what the previous dealership (Steele South Loop Hyundai now) damaged just to be told I had to pay for everything to get redone at Humble Hyundai as their systems are not linked to determine what previous repairs were done even though I had receipts. So I did later to find out that what was paid for at Humble Hyundai was not repaired again. To be told that it wasn't damages that Humble Hyundai technicians did when they were repairing the initial damaged from Steele so I now have to pay for those damages. Once again, I did. In the process of me thinking they repaired everything that was wrong with my vehicle, leaving work on the highway, my motor went out. I drove it to the dealership where they allegedly repaired the motor but damaged others things that were previously repaired. I was told once again that it's my responsibility to fix it. I had duct tape on part of my vehicle. My alternator was damaged. The windshield wipers were damaged as well. They left screws and bolts on the part by the windshield. My motor is still making a knocking noise that they're stating is the alternator. Now, my vehicle no longer rides smooth. It makes a loud noise and I feel it through the floor and pedal. I am very disappointed, terrified and afraid to drive my vehicle because it can endanger other lives as well as mine. At one time I thought it was the dealership until I went into the shop area with the service advisor to see the techs on their phones laughing and joking around. The last time I went on 9/24/24, I told the service advisor again about the issues that were never resolved and was told "Well, you know you have a 2013 so the vehicle is old". I advised him that I keep up with the maintenance on my vehicle so there's no reason for these issues to continue after paying for repairs that are obviously not being completed. Due to unresolved issues and problems, I'm reaching out to corporate to get some help in getting this matter rectified.

My name is Clarence Roberson II. In March 2019, I purchased a 2013 Huyndai Santa Fe Sport from Sterling McCall Hyundai South Loop that was in good condition. I kept up with my scheduled maintenance in a timely manner. The first incident I experienced is when I received my vehicle back with yellow road paint on the driver side of my vehicle. The service department attempted to remove the paint; however, it was never completed. The second incident involved me taking my vehicle in for a scheduled oil change where the tech forgot to complete a task that led to oil spilling all over the motor. The motor cover was also cracked. I am no longer pleased with the service I received at Sterling McCall so I went to Humble Hyundai thinking it will be better and they could repair what the previous dealership (Steele South Loop Hyundai now) damaged just to be told I had to pay for everything to get redone at Humble Hyundai as their systems are not linked to determine what previous repairs were done even though I had receipts. So I did later to find out that what was paid for at Humble Hyundai was not repaired again. To be told that it wasn't damages that Humble Hyundai technicians did when they were repairing the initial damaged from Steele so I now have to pay for those damages. Once again, I did. In the process of me thinking they repaired everything that was wrong with my vehicle, leaving work on the highway, my motor went out. I drove it to the dealership where they allegedly repaired the motor but damaged others things that were previously repaired. I was told once again that it's my responsibility to fix it. I had duct tape on part of my vehicle. My alternator was damaged. The windshield wipers were damaged as well. They left screws and bolts on the part by the windshield. My motor is still making a knocking noise that they're stating is the alternator. Now, my vehicle no longer rides smooth. It makes a loud noise and I feel it through the floor and pedal. I am very disappointed, terrified and afraid to drive my vehicle because it can endanger other lives as well as mine. At one time I thought it was the dealership until I went into the shop area with the service advisor to see the techs on their phones laughing and joking around. The last time I went on 9/24/24, I told the service advisor again about the issues that were never resolved and was told "Well, you know you have a 2013 so the vehicle is old". I advised him that I keep up with the maintenance on my vehicle so there's no reason for these issues to continue after paying for repairs that are obviously not being completed. Due to unresolved issues and problems, I'm reaching out to corporate to get some help in getting this matter rectified.

I took my Humble Hyundai Sonata in for an oil leak, discovered when my husband changed my oil. No warning lights were illuminated, the car was driving fine, but I had only 20,000 miles on my power train warranty. I was told it was the valve cover gasket. They replaced the valve cover gasket and I drove 20 miles home. The next time I drove the car the engine light came on. I completed the errands I had scheduled, then headed back to the dealer. Miles driven between the two dealer visits were 60. They told me it was the thermostat. I am an elderly woman and have no familiarity with the anatomy of a car, so I had them replace it at a cost $77 for the part $600+ for the labor. I made a precautionary trip home to have my husband double-check that I was safe to travel. He looked under the hood, showed me where the thermostat plugged in next to the valve cover they worked on, identified the tool marks that indicated the valve cover was removed, then looked at the hoses, the thermostat housing, and the radiator reservoir. The hoses showed no evidence of being re-clamped, the thermostat housing was still covered with years of grime, and the reservoir was below the low mark. I took pictures of everything to substantiate my request for an investigation. The Hyundai response was that the service department said they replaced the thermostat, and that was that. To add insult to injury, according to Kelly Blue Book, the average DEALER charge in my area to replace a thermostat for my particular vehicle is $450 - $500 (parts and labor), so not only do I question whether it was truly repaired, but I feel I was overcharged at $700+!

Great team, they were very helpful through out my purchasing process and reassured me every step of the way !

Took my Hyundai Equus in for an oil leak and was told it was the valve covers. This was done under an extended warranty and I picked the car up. Immediately, the car was misfiring and the next morning I had many check engine lights. I took the car back and apparently they had not plugged in the variable valve timing properly. I took the car away again and the next morning noticed the burnt oil smell in the cabin. I dropped the dust cover from the bottom of the engine and the car was leaking oil I took the car back for the third time and was told that with oil leaks they start at the top and work down. That is a ridiculous thing to say as it basically means that they have Carte blanche to replace every gasket in the engine trying to find an oil leak. An experienced mechanic which have cleaned off certain areas of the engine to see where the oil was coming from. It doesn't make any sense in my case anyway as they plainly did not replace the valve covers and then see if the engine was leaking oil. They did not even bother to examine it after they had changed the gaskets. They have the car again now so I am waiting to hear what they say.

Eric was a great salesman , I would definitely recommend to anyone who wants to buy a car ..10/10 recommend!!!!

Humble Hyundai. Wanted to purchase a vehicle. I was ready to buy. Everything started well then a sales manager decided to get involved. Truly the most obnoxious individual I have ever met. We were close to closing and I left because he(The sales manager) would not shut up and left the negotiations continue. Location (Humble Hyundai) piece of crap.