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Tustin Buick GMC

(217 reviews)
Visit Tustin Buick GMC
Sales hours: 10:00am to 8:00pm
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–9:00pm 8:00am–3:00pm
Sunday 10:00am–8:00pm Closed
New (877) 272-0054 (877) 272-0054
Used (877) 887-9589 (877) 887-9589
Service (888) 546-2419 (888) 546-2419

Reviews

(217 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Wow needing a new car, 1999 Lexus was pooped out, and

Wow needing a new car, 1999 Lexus was pooped out, and moseyed on down to Tustin GMC and a fine young man approached me. He was kind, and boy was he knowledgeable showed me several models within budget and after a little negotiating I drove out of there with a 2023 GMC Terrain. JAKE DERUSSO was my pre owned salesman. Oh did I mention how funny he was? Well he was hilarious. Go by and see him if you’re looking for a pre owned car. Michelle Bounds

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for sharing your experience at Tustin Buick GMC! We're delighted to hear that Jake made the car-buying process enjoyable and helped you find a 2023 GMC Terrain within your budget. Enjoy the ride, and don't hesitate to visit us again if you need anything in the future!

Husband and I have been considering a second car for a

Husband and I have been considering a second car for a while now, but had no real plans. Decided to walk in one day just to check things out—Jake DeRusso helped us out and ended up making the process so easy. We have no regrets

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Ari, we're delighted to hear that Jake made your car-buying experience smooth and enjoyable at Tustin Buick GMC. Thank you for choosing us, and we hope you love your new vehicle!

I came in after going to multiple different dealers and

I came in after going to multiple different dealers and by far had the best experience. I spoke with a guy named Jake DeRusso in the pre-owned department and he was very helpful. He didn’t have the slimy over bearing attitude like some others we dealt with. He was very professional, knew what we wanted to get out of our day, and made us feel comfortable to make our decisions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Matt, we're delighted to hear that Jake provided you with such a positive experience at Tustin Buick GMC. It's great to know he made the process comfortable and professional for you. Thanks for choosing us!

Jake DeRusso is the man!

Jake DeRusso is the man!! He made me so comfortable and working with him didn't feel sleezy. The selection of pre-owned cars that he showed me were spot on. I'm definitely coming back to work with him for my next car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Jake made your experience at Tustin Buick GMC comfortable and enjoyable! It's great to know you found the perfect pre-owned car, and we look forward to welcoming you back for your next purchase. Thank you for choosing us!

Gilbert was awesome!

Gilbert was awesome! gave me a great deal on my Dodge Charger hellcat!! definitely recommend this dealership as well as Gilbert for any help! they have a great variety of cars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Fernie, we're delighted to hear that Gilbert provided you with an awesome experience at Tustin Buick GMC! Thanks for recommending us and enjoy your Dodge Charger Hellcat!

I was perusing a possible SUV purchase.

I was perusing a possible SUV purchase. Jake DeRusso helped me and was nothing but professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Brenda, we are glad to hear that Jakee provided professional and helpful assistance throughout the sales process here at Tustin Buick GMC! Thanks for sharing your kind words!

Jake DeRusso helped me in the pre-owned department.

Jake DeRusso helped me in the pre-owned department. Jake made me feel comfortable, and showed an immense sense of professionality. Thanks Jake!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Ben, we're delighted to hear that Jake provided you with a comfortable and professional experience at Tustin Buick GMC. Thank you for the kind words!

I was helped couple days ago by a guy named Jake Darusso,

I was helped couple days ago by a guy named Jake Darusso, and he was absolutely amazing! He was incredibly professional, patient, and made the entire experience so comfortable. He took the time to answer all my questions and never made me feel pressured. If you’re looking for someone who genuinely cares about helping you, this might a the place

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Jake provided such a professional and comfortable experience at Tustin Buick GMC! Our team always aims to make our customers feel valued and informed. Thank you for sharing your positive feedback, we appreciate it!

I was in the market for a new car after my 2023 Lexus RX

I was in the market for a new car after my 2023 Lexus RX was totaled and I cannot recommend this dealership enough! From the start, they were friendly, patient, and genuinely focused on helping me find the right car without any pressure. Specifically, Jake from the pre-owned department took the time to answer all my questions, explained the available options clearly, and made sure I took the time to make the right decision. The entire process was smooth and hassle-free, making what can sometimes be a stressful experience feel easy and enjoyable. If you're looking for a reliable and customer-focused car salesperson, I highly recommend working with Jake he prioritized honesty and great service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us at Tustin Buick GMC! We're delighted to hear that Jake and our team made the car-buying process smooth and enjoyable. We appreciate your recommendation, and we're here if you need anything in the future!

I was thinking of hitting the cash drop on the east side

I was thinking of hitting the cash drop on the east side at midnight, and needed a big truck to haul my co-conspirators. Not only did Jake DeRusso talk me out of it, he recommended a more affordable option. Two days later, I met the love of my life at a gas station. Thanks, Jake!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear Jake at Tustin Buick GMC could steer you in the right direction and help find a great option for your needs. Sounds like it all worked out perfectly! Thanks for sharing this unique story with us!