Reviews
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I recently purchased my THIRD MINI - love the car! Service folks are great, helpful, friendly as are the dealers with whom I've had contact. I recommend them highly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Flow Mini is awesome!
I drive over 100 miles for service at Flow Mini for my 2011 Mini Clubman and they’re worth every mile. Ryan in the service department is great at his job. My loaner car was wonderful and I even got to drive it home as my Mini wasn’t finished. Then, they delivered my car to me. Wow! Repairs are not much fun but Flow Mini made it not so painful. Highly recommend this dealership for service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Best dealership ever!
I've been going to Flow Mini since 2008 when I bought a new Mini Cooper S. From the beginning, it was clear that they were not only an excellent, but caring company that takes great care of their customers. Ms. Min is 10 now and still doing wonderfully, thanks in part to the extraordinary care and service we have received throughout the years. This last visit something happened that had never happened to me in all my years with any car in any garage -- a mechanic did various tests and checked over a couple of things that I had asked about and decided that nothing needed to be fixed and DIDN'T CHARGE ANYTHING! I was amazed and grateful. Bravo, Flow Mini!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
So professional, So helpful!
I had an accident on the Blue Ridge Parkway on a Saturday! After being towed in, Mr. Q was very helpful in getting the damage assessed, coordinating with my insurance company and even offering to drive me to the rental car office if they could not come pick me up. I cannot say enough about how competently they worked with me throughout this stressful situation.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Flow mini of Winston-Salem
Brendon was exceptional. He went the extra mile! Very patient and knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dalton Thompson, Jr.
My service experience was exceptional and the personal service by Randy Quackenbush was top shelf. We bought our mini at Flow and intend to repeat as a dedicated customer. Thanks to Flow.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Flow Mini Service Department
The Service Department personnel, quality of work and friendliness are tops! I am so glad I purchased my Mini Cooper from FLOW,
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Service
I drive 45 minutes to Flow Winston Salem because of the great service I receive each visit!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great experience!
Very friendly staff . I had to go in for service on my vehicle for a recall . I was greeted immediately as I came in . There was a nice waiting area for me while the car was being worked on . They also let me know some other items that needed attention on the car while I was there . Great experience. Thanks Flow Mini -Winston-Salem
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
The reviews i read where true
On Wednesday 04/ 11/18 i was searching the internet for a used mini cooper convertible, I searched flow mini in Winston Salem NC . I found a vehicle i was interested in so i told my wife about the vehicle, she went on the same site to view same, we decided to contact them, which my wife did spoke with a female that set up an appointment for Saturday morning around 10 am 04/21/18. On Friday 04/20/18 received a voice message from i believed to be the same person my wife spoke with advising looking forward to meeting us Saturday and meeting our new mini. My wife also received an email on Friday from the CRC sales agent confirming our appointment to view and drive our new mini. Upon arriving at flow motors went in and spoke with the sales manage whom apparently knew we where coming, from an early conversation my wife had with the CRC agent and a receptionist, at that time he informed me the vehicle i was wanting to look at was at their Raleigh NC store, and needed a catalytic converted , as you can imaging this caught by surprised, he said well we have some other ones here, which i informed him i was interested in that particular vehicle or very similar one only , his response was oh, when i asked him why we not informed the vehicle was not at this location his answer was i really do not know, my immediate response biting my tough was well this has sure turned me off from buying anything here, he could have cared less no attempt to make this right or appease me in any way very unprofessional sales manager. wasted my time driving there.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dear Mr. Black, We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We deeply apologize for any inconvenience due to the lack of communication you experienced within our Company. I would like to assure you that this is not our standard for how we conduct business, and per our conversation would love the opportunity to turn your experience around by bringing the car to you and your wife for a personal demo. I am awaiting your call and do hope to hear from you soon! Regards, Kelvin Bratcher General Manager Flow MINI of Winston-Salem