Skip to main content

Austin Subaru

(1,125 reviews)
Visit Austin Subaru
Sales hours: 10:00am to 6:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–7:00pm
Tuesday 8:30am–7:00pm 7:00am–7:00pm
Wednesday 8:30am–7:00pm 7:00am–7:00pm
Thursday 8:30am–7:00pm 7:00am–7:00pm
Friday 8:30am–7:00pm 7:00am–7:00pm
Saturday 10:00am–6:00pm 7:00am–7:00pm
Sunday Closed 9:00am–4:00pm
2023 consumer dealer award
View 6 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (512) 879-4628 (512) 879-4628
Used (512) 634-8554 (512) 634-8554
Service (512) 861-0871 (512) 861-0871

Reviews

(1,125 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Austin Subaru from DealerRater.

Want to share your experience with this dealership?

Write a review

John was very helpful and knowledgeable I actually made

John was very helpful and knowledgeable I actually made the drive from San Antonio after making an inquiry online on the vehicle I was looking at John reached out confirmed vehicle was available and made the deal happen very happy. I didnt get everyones name that helped me throughout the transaction but no complaints whatsoever. Definitely recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Angel, thank you for your review! We're so glad John was able to help make your car-buying experience smooth and successful. We appreciate you making the drive from San Antonio and are happy to hear you're satisfied with your purchase. Your recommendation means a lot to us! :) - The Team at Austin Subaru

Purchased a new Forester from Austin Subaru.

Purchased a new Forester from Austin Subaru. Every step in the transaction was perfection. Every member of their staff we had dealings with were professional, interested in our needs and so pleasant! Our family has over 100 years of automotive industry experience/ dealership experience and my opinion is that Austin Subaru has customer service all figured out!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Laura, thank you for the five-star review! Our team works hard to exceed each guest's expectations, and we're delighted to know you were left with an excellent impression. We appreciate your support and we hope you enjoy every moment with your new vehicle! Happy cruising! :) - The Team at Austin Subaru

I purchased my car here and I get my car serviced here.

I purchased my car here and I get my car serviced here. They are amazing. Great customer service!! Drop off and pick up is fast and easy. When my car is getting serviced, they text with updates.and send a video showing everything that looks good and sometimes if something needs attention or service, they send a video showing why. That for me, everything!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jolene, thank you for your wonderful feedback! We're so glad to hear that our service has made a positive impact on your experience. It's great to know the text updates and video explanations help keep you informed. We appreciate your trust in us and look forward to continuing to serve you! :) - The Team at Austin Subaru

Austin Subaru is by far the best auto experience.

Austin Subaru is by far the best auto experience. Ever since I bought my Outback from them in 2019, I've received the most straight-forward and reliable service for the past 70K miles. I trust them completely.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Mark, thank you for your kind words and continued trust in our dealership! We're thrilled to hear you've had such a positive experience with both your Outback and our service over the years. We value your loyalty and look forward to serving you for many more miles ahead! :) - The Team at Austin Subaru

Austin Subaru is one of the busiest dealerships in the

Austin Subaru is one of the busiest dealerships in the nation, AND it’s #1 in customer service dealership in the USA. Everyone is treated like royalty -the red carpet is always out. The communication as your car is serviced is in real time. I have bought 2 Subaru’s from this dealership. The service is stellar in all departments. Customers are priority before all else. Vinny was my service rep, and CODY FROSTEX is amazing! He e is the glass contractor, and his customer service is impeccably stellar. Forget Allstate, you are in good hands with Austin Subaru!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Kristyn, thank you for being a fan of what we do here! Our team works diligently to surpass each guest's expectations, so it makes us proud to see this glowing review. If there is anything you need from us in the future, please do not hesitate to reach out! :) - The Team at Austin Subaru

Austin Subaru is one of the busiest dealerships in the

Austin Subaru is one of the busiest dealerships in the nation, AND it’s #1 in customer service dealership in the USA. Everyone is treated like royalty -the red carpet is always out. The communication as your car is serviced is in real time. I have bought 2 Subaru’s from this dealership. The service is stellar in all departments. Customers are priority before all else. Vinny was my service rep, and Cody Frostex is amazing with his customer service with windshield repair.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Kristyn, thank you for being a fan of what we do here! Our team works diligently to surpass each guest's expectations, so it makes us proud to see this glowing review. If there is anything you need from us in the future, please do not hesitate to reach out! :) - The Team at Austin Subaru

I always enjoy getting my car serviced at Subaru.

I always enjoy getting my car serviced at Subaru. In the past, with other dealerships, I was reluctant to get my car serviced there. With Subaru, it's a pleasant experience, from scheduling, to waiting in the cafe and/or free ride service to/from my house when longer service is needed. Shout out to Ariel De Jesus, bad-xxx woman service advisor, she was the icing on the cake and hope to have her again (professional, timely and a joy to deal with....thank you!).

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the glowing review! We love having you here just as much, and we'll be sure to relay your kind words to our team. If there is anything you need from us in the future, we're only a phone call away! :) - The Team at Austin Subaru

Easily accomplished all I'd intended on my scheduled

Easily accomplished all I'd intended on my scheduled visit for 6-month service, plus inspection. Oscar was especially helpful. Also investigated some options for my lease agreement; both Eric Mangini and John Martinez were exceptionally helpful, patient, and knowledgeable. Best service station I've experienced in over 50 years of car ownership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Pat, thank you for taking the time to let us know how we're doing! We are smiling from ear to ear reading about your experience with Oscar, Eric, and John. Your support means the world to us and we look forward to seeing you again next time! :) - The Team at Austin Subaru

Jamal Smith went the extra mile to find the right car for

Jamal Smith went the extra mile to find the right car for me. I would recommend him to all my friends and family! Tommy W.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for the kind words, Tommy! We're beaming with joy to see you were left with an excellent impression. If there is anything you need from us in the future, we are only a phone call away! :) - The Team at Austin Subaru

Great personal service from everyone at Austin Subaru.

Great personal service from everyone at Austin Subaru. Robert Knox was patient and attentive and never pushy. A very good Sales Helper. This is my first Subaru and the team at sales and finance made a believer out of me!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Lee, thank you for the kind words! We are delighted to know that Robert delivered an experience worth bragging about. Congratulations on your new vehicle and thank you for being part of our family! :) - The Team at Austin Subaru