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Wallace Imports of Johnson City

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (86 reviews)
Visit Wallace Imports of Johnson City
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–1:00pm
Sunday Closed Closed
New (423) 212-1981 (423) 212-1981
Used (423) 212-1032 (423) 212-1032
Service (423) 406-3057 (423) 406-3057

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (86 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Bought new 5 years ago, great CROSSTREK at a fair price....

Bought new 5 years ago, great CROSSTREK at a fair price. It has been fantastic! Every time I have had service it’s been very good. Myra helped us this time and she was excellent!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Salesman lied to us and then proceeded to not even care...

Salesman lied to us and then proceeded to not even care when confronted. Wouldn't tell us the interest rate of the loan they approved us for said it was against the law.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
4 people out of 4 found this review helpful.

Glenn Landstrom Salesman at Wallace Subaru

In Dec. 2015 Glenn Landstrom helped me buy the best car I've ever had, a Subaru Crosstrek at Wallace Subaru, Johnson City, TN. I will never forget how excellent Glen's customer service skills were/are. I give him my highest rating.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Wallace VW in Johnson City is awesome! I have worked...

Wallace VW in Johnson City is awesome! I have worked with Glenn since 2011. I would bring my VW from out of state for as no other VW could match their quality. I have leased and bought three different times with Glenn. And I just had my Beetle serviced today. I am a definite repeat and satisfied customer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Deeply disappointed with this lack luster dealership. I...

Deeply disappointed with this lack luster dealership. I definitely would not recommend this place to my worst enemy. Next time I will skip this place

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Sharp Sales Force

Wallace Subaru of Johnson City is a good place to shop used cars because Glen Landstrom is on their lot. This guy is straight forward and has a record of super ethics. We appreciate the amount of time and patience he gave us everytime we stepped on the lot. We ask a ton of questions, sometimes twice. Plus he shows lots of respect to his fellow sales reps and the service manager, Barry Redman. Barry is a good guy too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Glenn has been my sales guy for the last 2 vehicles I...

Glenn has been my sales guy for the last 2 vehicles I have purchased from Wallace! All I can say is Glenn goes above and beyond to help you find the car you are looking for. There is nobody in the Tri Cities that even comes close to what Glenn does to make your car buying experience flawless and painless. I would recommend him for any of your car buying needs! A true professional and friend. Also Mr Barry in service is as good as it gets. This man will go out of his way to help you with any problems you may be having with your vehicle. I have dealt with a lot of service managers and Mr Barry is the best in the business. Wallace is EXTREMELY lucky to have these two and because they do I will continue to give them my business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Experience and appreciation for quality service

I truly enjoy the new car. The staff and service is among the best I’ve seen in in four states I’ve searched for a new car in. I appreciate your place of business and look forward dealing with you in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Stan Hilliard

Just want to thank Stan Hilliard for staying after 2 hours so I could purchase my new car!! Thank you soo much for staying after!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Horrible Management

The general manager is very rude, pushy and arrogant. The are very shady and do not care about you one bit. Go elsewhere.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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