Reviews
Just bought preowned Prius from Thompson Toyota in...
Just bought preowned Prius from Thompson Toyota in Doylestown. Worked with Nicole Smith. She was very honest and friendly and made the buying experience very simple and stress free. Thank you to Nicole and the staff at a Thompson Toyota! You were all wonderful!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Traci, thank you for sharing such great feedback. Our team member, Nicole, will be especially appreciative of your five-star review. We're honored to have had your business at Thompson Toyota and we look forward to seeing you next time.
Nicole was fabulous! She was knowledgeable about the cars...
Nicole was fabulous! She was knowledgeable about the cars helped us choose the right car for us. If there was a 10 rating she’d get it!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks a million, from the Thompson Toyota Team!
Awful salesman
I have done business at this dealership for many many years and have never had a worse experience with Domenick Criscolo. He was rude and rushed the whole process. When we first started the process at looking at the cars he pretended he didn't see us and tried to avoid us. He was so lazy to fill out the form to test drive thew car alone, so he sent another employee with us, he didn't even give us that option. When we went in for paper work he was rude and was rushing so fast that he kept messing up my information. I would just like everyone to know if you have the opportunity to go with another car salesman I recommend you do so. Car salesman are supposed to make the process easier and less stressful, he did quite the opposite.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback regarding your recent visit to our dealership. We would love the opportunity to make it up to you and to find you the perfect vehicle. If you would like to provide additional information please contact our Toyota General Manager, Julius Libutti, directly at 267-898-2701.
My husband just purchased a CPO 2019 Toyota Camry SE from...
My husband just purchased a CPO 2019 Toyota Camry SE from Howard T Ashton Jr. we could not have had a better Sales Agent or Sales Experience. Howard was wonderful, knowledgeable, kind and very helpful. He made the process easy and very efficient. We are delighted with the new car and with our experience. Seek out Howard you will get a fabulous buying experience and a great Toyota! Also the Gent who worked the Finance deal was efficient, knowledgeable and a pleasure. No hidden agenda all numbers disclosed, felt wonderful and we paid exactly what we wanted to pay. Wonderful and efficient experience. Truly refreshing. Tom Messina, was the Finance guy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mary- Thank you so much for this awesome review! We couldn’t be happier that Howard provided you with a great car buying experience, we will share your kind words with him! Enjoy your new vehicle!
Just bought a 2020 Prius LE awd-e from Thomson’s Toyota....
Just bought a 2020 Prius LE awd-e from Thomson’s Toyota. Had a very pleasant experience working with Xiomara online to get the quote quickly and interacting with Nicole in the sale department. Nicole was very friendly and helpful, she went out her way to clean all the surfaces around her desk before I sat down with her. She answered my questions promptly by emails which shortened the time for person to person contact during the pandemic. I would strongly recommend her if you need to buy a car from Thomson’s Toyota.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for taking a moment to share such wonderful feedback for Thompson Toyota. We are excited to hear that Xiomara worked hard to get you into a 2020 Prius LE AWD-e! Congratulations & safe travels!
I urge anyone considering buying a car soon to take your...
I urge anyone considering buying a car soon to take your business elsewhere. Arrogant salesmen will do whatever it takes to earn their commission checks, including lies and deceit. Give your business to someone who deserves it and that’s surely not Thomson Toyota.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Justin- I am very disappointed to see this 1-star review and would like to get some information about your experience. Please call me directly at 267-898-2701. Sincerely, Julius Libutti, Thompson Toyota General Manager.
Go anywhere else
I urge anyone considering buying a car soon to take your business elsewhere. Arrogant salesmen will do whatever it takes to earn their commission checks, including lies and deceit. Give your business to someone who deserves it and that’s surely not Thomson Toyota.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Justin- I am very disappointed to see this 1-star review and would like to get some information about your experience. Please call me directly at 267-898-2701. Sincerely, Julius Libutti, Thompson Toyota General Manager.
We recently purchased 2 vehicles from Thompson Toyota....
We recently purchased 2 vehicles from Thompson Toyota. They were beyond helpful. We dealt with Kyle Naugle and Tom Messina. Both were amazing. Thank you for a wonderful car buying experience. Danielle Arcay
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave us this review. We appreciate your kind words and will share them with Kyle and Tom!
I would give them a 0 if it was an option. Roughly 2...
I would give them a 0 if it was an option. Roughly 2 weeks spent going back and forth trying to purchase a vehicle and at no point did the sales person answer the specific question I ask regarding costs of warranties. I’ve done business with Thompson in the past and had a not so great experience. Do yourself a favor and stay away.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are currently reviewing your comments and if you would like to provide additional information please contact our General Manager, Julian, 267-898-2701.
You should be able to see all the back and forth.
Pleasant experience
I went to Thompson Toyota to look at a 2020 Tacoma SR5 V6 Access Cab in early November 2019. I worked with Julian Mitchell and he was very knowledgeable about the truck and vehicles in general. i felt relaxed talking to him and didn't feel pressured. Even though I ended up not buying the truck for personal reasons, I wouldn't hesitate to go back and I have recommended to others to visit Thompson Toyota and to talk to Julian if they are looking for a Toyota.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Steve- Thank you so much for this awesome review! We couldn’t be happier that Steve provided you with a great car buying experience, we will share your kind words with him! Enjoy your new vehicle!