CarMax Kearny Mesa

Very satisfying experience. Process was extremely quick. I don't remember our sales man's last name but he was extremely personable and knowledgeable.

The salesman was really cool. Very personable and was pretty honest with me. Probably because I was already pre-approved before I came in. The service department did a poor job on their detail on the car after I test drove it. The salesman said after I test drove it and verbally decided to buy it that he would have the service department do a last minute detail on it and fill it up with gas, which they did. But they left pretty obvious swirl marks on the paint that weren't there when I drove it the first time. Overall I absolutely would buy this car again from CarMax if I had to.

No pressure, fair pricing, every associate interaction was pleasant. I highly recommend this CarMax location.

From the moment I walked I. For my appointment it was a 10 out of 10! My appointment was with Jake and from selling my car to purchasing by a new car was professional, comfortable, and easy to process! I highly recommend using CARMAX for any purchases!

Every step of the transaction was handled with carelessness. First, I got a copy of two stranger's IDs and their credit check form signed (one of the strangers had the same first name as me). They failed to have me sign the document myself (my actual version) and it was required for loan to be funded. This ended up saving me because 1 and 2 weeks after I got the car it stopped on me (dashboard said emergency break system engaged). I took the EV ford focus in for service (I had purchased the 2K warranty). Weeks after that I got a call saying that Ford came back with ac estimate, the battery needed to be replaced for 15K. I was told a manager would call me back regarding this (that never happened) I then had only days to get a new car before my hard credit check would be older than 30 days. I got a call from carmax before I took the lender car in, they stated that on fact the deal had gone through and I needed to come in to sign something. I told them that was incorrect, the funds had not been transferred and the loan was pending. After that, the caller changed his tone and said, "ok, so you want to return, you needed to call us...". In summary, they wanted me to think that I was stuck with the car and loan. When I returned the loaner and asked for refund, no questions were asked. They probably realized their issues at this point. My down payment was returned. Never again. The staff is friendly enough, and the service staff was always helpful. But the sales team needs to get their act together and care about their job. These were way too many careless mistakes and negligence. Also, their 160 or whatever point inspection is clearly not any guarantee of car quality.

It was way easier than I thought to buy a car. Everyone was helpful to me.

Very neat and professional. Customer service was on top. Easy explaining of financing. Easy test drive

Our agent Luiz was the best. Considerate, honest & accommodating. I have referred him to a friend.

Requested car transfer from LA CA to SD after a week nothing happened I have to follow up I’m disappointed

I am a huge CarMax fan. I’ve bought my last 3 cars there. No haggle. No incentive for the representative to upgrade you or sell packages. The Kearny Mesa dealership is clean, easy to access from the highway, personnel friendly and knowledgeable and highly responsive.