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Naylor Automotive

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (15 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (15 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Honest, fair, good value!

Purchased a car from Scott, not fancy, but good value for the money, honest and fair. Scott stood behind the car even after the sale. Easy to deal with, no added fees. I'd go back and buy again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Good quality cars ar fair prices

I have bought 4 or 5 cars so far from Naylors. Most of them had an "R" title, which did not matter to me because they were repaired correctly and I got them at a really good price. They have all been reliable and if I ever have a problem, I just stop by and thye will gladly look at it.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Customer Service Plus

Scott was patient and concerned and professional. I got a CarFax report on the car I bought and there was a small discrepancy on the mileage which turned out to be the fault of someone who wrote down the mileage incorrectly when the vehicle was transferred from NJ. Everyone who has seen my car loves it. It has low mileage AND a low price. I will not only send friends to Scott, I'll send family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Fair Deals

I've purchased three cars from the Naylor brothers since 2006 and feel as though I got a good deal each time. The brothers are friendly and the autos they've sold me have been "good working cars." I use Naylor's as my commuter car resource and have recommended them to several of my friends in the past. I highly recommend...

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Poor Rating

Scott Naylor called me after I contacted his dealership through cars.com. I asked him about a Toyota Tacoma pickup I was interested in. He told me the truck had only one owner. I followed up by getting a CarFax report and learned that the truck had three (3) owners, the first of which was a corporation. In addition, the truck has an odometer inconsistency. It seems as if Mr. Naylor is not familiar with CarFax reports and that he fabricated a false history.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Not only is Bill NOT a customer,he has never even set foot on my place.The NON-customer leaves negative comments because he cannot decipher an alleged history report.Even though I explained this imaginary non-issue to BILL,he did not bother to retract his groundless comments.