Flow Lexus of Greensboro

I don’t argue or have many words for people that aren’t truthful.. So today my conversation with the finance manager at flow Lexus Greensboro was short..Really sad when people just lie because it’s normal to them.

As the same as in the last 20+years; my recent Lexus service experience was excellent. Ronnie has always gone “above and beyond” when helping me with routine service requests as well as urgent one's. He is always professional, knowledgeable and accommodating. I live out of town now, and I pass 2 other Lexus locations in route, but I will always seek advice from your Greensboro dealership. Thank you..

Unfortunately i cannot go into details because of the character limit so i have to keep this short, After being given wrong finance details for our monthly payment, an unexpectedly dirty "brand new 2022 RX-350" and a SOS system that was registered to another person. We were given a promise by Greg the GM of Lexus Greensboro, that he was "invested in us and making things right" to being accused of taking a vehicle i purchased for my parents on a "joyride". We purchased a new 2022 RX-350 when we received the vehicle it unexpectedly had stains all around it, the SOS system was registered to someone else,(weird how a new Showroom vehicle has stains and is registered to someone else) we were told the seats and the sos system would be taken care of. went home to review our finances to make sure everything was okay, back-checked myself with 4 different websites and found out the finance manager Desmond had our monthly payments 60 dollars more that what we were suppose to pay. After coming in 2 times and trying to resolve the issue, Desmond told me we had to sign off the new contract with the new correct terms ( why did i have to review finances to make sure they were correct is that not the job of the Finance Manager), when we came to sign he said we don't need to sign, how does a new contract get formed and no signature is required, i then went to the top and spoke with the GM Greg, he apologized for the incorrect terms and the voided contract, said this is not the Lexus way and gave us a promise and said they are invested and want to do right, correct the finances, clean the car and reset the SOS System. again i apologize i can not give all details. The finances were suppose to be corrected and signed and the vehicle was suppose to be cleaned and if it was not we were able to return the vehicle, knowing this process would take some time i told Greg we can leave the RX at the Dealership we did not want to drive it more in the case that we have to return the vehicle if everything was not taken care of, Greg said we are "invested" take it with you no problem. well we get the cleaned vehicle and stains are still visible, never got the SOS System reset from the time we had the car. I go back to speak to Greg about returning the car and looking at other options, promising my father i would buy him a Lexus. Greg is not at the office so I am now speaking to Sam the Sales Manager, telling Sam we are not comfortable and that we want to return the vehicle his response is that we took the vehicle for a "joyride". I messaged Greg to see if this is how Lexus treats its customers and his response is "Sam is my right hand man he was upset at the situation" because we could have sold the car "3-4 times over" “ it doesn't seem like your intent was to ever keep the vehicle”, also saying "we did not want to put you in another vehicle". Being told we could return the car if not comfortable we were met with ridicule. Given a promise to be "invested' and help us they were more interested in helping the bottom line. I wanted to buy my parents a brand new showroom car and i was instead met with accusations of getting a "joyride" instead. Again i cannot go into details as this has a character limit. but this is how the Team at Lexus of Greensboro handles mistakes on their end. You would expect for a dealership to be fair and hold up a promise but at the end of it all as a typical dealership they only care about the bottom line and making a sale." This is what flow Lexus has written on Google "At Flow Lexus of Greensboro, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare."

I purchased a Certified Lexus on April 16 from Flow Lexus. My salesperson was Levi Davidson who I found to be very personable and hardworking. During my first encounter he made a list of the particular items I was looking for in a car, showing his efficiency by not wasting my time on vehicles that did not meet my needs. He escorted me to the Certified vehicles, showing me the current models where I found one that was suitable. He went with me explaining different features while I drove the car. We went back into the office where an offer was made for the purchase. It was a smooth and easy transaction aided by some of the other sales personnel since this was only Levi's second day at this dealership. The other sales personnel displayed great Teamwork I believe Levi will be a real asset to this dealership. Thanks to all of you for making this such a positive experience.

Robert A. Booker Sometime during the month of May 2021, we started the process of leasing a new Lexus RX350 SUV. We were fortunate enough to get Mark McKnight as our new vehicle consultant. From start to finish Mark has proven to be a consummate professional. We talked with him at length about the leasing process and why we thought it was a good option for us because of my wife being in real estate and her need for a reliable and functional vehicle. We never felt pressured, and Mark addressed all of questions and concerns regarding future purchase options and an adequate maintenance plan. He reviewed all the choices available to us and talked about the pros and cons of each plan based on our needs. We closed on the vehicle on May 19th and Mark has continued to be a valuable resource for us particularly as we learned about the technology of the vehicle. After we took the vehicle in for the first scheduled service, he followed up with us regarding the experience. It was/is a pleasure doing business with Flow Lexus in general and with Mark McKnight in particular. We look forward to a continuous relationship and when it is time to acquire another vehicle, we will only consider Mark McKnight and Flow Lexus of Greensboro.

Friend and I went to the showroom on Saturday. I'm a current Lexus owner, but we were in my friend's 3-year old Subaru. It was Saturday, and I was not in a suit. No fewer than four different sales guys looked at us, made eye contact, and then walked in the other direction. They had no apparent interest in talking to us, even though we stood in the showroom for more than ten minutes. There were three other groups of people on the lot looking at cars, and *none* had sales folks with them. The lot was pretty empty of inventory - I guess they made their monthly quota and couldn't be bothered to sell another car. I went to the BMW dealership, had a GREAT experience, and am ordering a new X5. We were treated great at Crown, greeted, showed the cars we wanted, given an extended test drive, and treated well. Flow Lexus failed completely.

Why buy from anyone else? Brock is friendly and knowledgeable and always has the customer's best interest at heart. His Youtube channel is also helpful and is full of great tips on how to get the most out of your vehicle.

I want to start off by saying I personally lead a team of 30 sales reps and conduct the sales training for 300 in North Carolina. Over the years in my profession, I've met a ton of salespeople from all sorts of different industries, but never anyone like Brock Frady. Six months ago I couldn't have picked Brock out of a lineup, but I was fortunate enough that he was the one who greeted my when I visited the dealership to test drive a new ES and a new GS. The car buying experience was fun, and while it always takes a while, we were never left sitting in a room for hours or treated like a number. That proved to be true even 5 months later as I write this. Brock has been in contact with me several times since my purchase and even when my wife and I were trying to figure out how to change the clock on our cars for daylight savings time last week, a youtube video from Brock popped up in my email not 5 minutes later. He stays engaged with his customers through social media and genuinely cares about people. Impressive is an understatement. See for yourself. I've never seen anyone with this level of talent and optimism in the car business, or any business for that matter. I will be buying all of my cars from him from now on.

Wow!! Thank you Brock Frady for spending so much time with me and making me feel like I was important.You are an amazing asset to the sales team at Lexus.Just want you to know how much I appreciate you.

I inquired about a specific used car they had - they responded quickly and provided answers to all my questions. Unfortunately I took 1 1/2 days to get back to them and the car was sold - My Bad not them.