Reviews
Service 2016 Ford Escape SE 40,000 miles.
Quick lane at Crossroad Ford Wake Forest, NC. Reasonable wait performed required service, received reasonable recommendations. The service cost was as expected.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Albert, we are very happy to have provided you with such a positive experience! At Crossroads Ford of Wake Forest, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!
2021 Expedition purchase
Mike made it real easy, took the vehicle home the same day.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Thomas, we're happy you found our staff to be so supportive during your experience here at Crossroads Ford of Wake Forest, Inc.. Please let us know if there is ever anything else we can do for you! Safe travels!
Sales and Service
I was looking for a used vehicle, but after comparing prices decided to buy new. The sales team was great to work with and the service department went above and beyond to make sure we were satisfied. Crossroads Ford Wake Forest is a great place to buy and service a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Shannon, thank you for taking the time to leave a review for us at Crossroads Ford of Wake Forest, Inc.. We're happy we could meet your expectations! If you're ever in need of more help, please let us know!
Oil change
Went in for oil change. The people are always nice and do everything they can to help you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Gerald, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Review for Crossroads Ford Wake Forest
Repair issue immediately upon returning home. Sensor control for transfer case pressure needs replacing. I was told there were no recalls on vehicle, only to find out there are two outstanding recalls. Brake rotors need turning. All these issues with a vehicle that I was originally told qualified as CPO.
- Customer service 2.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
lestermwalker@gmail.com
Very professional, and very friendly. I am glad that I decided to visit this dealership
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Lester, your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Owner
Awesome experience!! Richie my sales specialist was very accommodating! Picked me up from the airport, took me to the dealership and in about ten minutes I was on my way back home which was 969.6 miles away. This was our second F-450 to be purchased from the Crossroads Ford family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Steven, we're glad you had such a wonderful experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Love my new Bronco!
Hannah was awesome from the start of my purchase to the end! Great customer service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Service/Repair
I am very pleased with the work done on my vehicle and the customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
April, we're pleased to hear everything was completed to your satisfaction! We hope to be of service to you again. Take care!
Needs work.
Bought a certified pre owned from here, everything looked fine but they had me waiting 45 min to ?detail? my car and it was FILTHY on the inside. Shampooed the seats myself and the water was black, found a few cigarette butts in the seat pocket, wiped down the dashboard and the rag I used was black. Also, it?s been a month and I have no tags yet, just temporary ones
- Customer service 3.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase