Crossroads Ford Wake Forest

I took my vehicle in for an emissions test and a check of my front brakes. I have 45,000 miles on my brakes and thought they needed to be replaced. The mechanic checked them and told me my brakes are good, and I have many miles left on them. I appreciate the honesty of the mechanic that worked on my vehicle, (he could have said the brakes need replacing and I would have had them replaced). I know when I am told a service needs to be done I don't have to second guess what I am being told. I highly recommend taking your vehicle here.

it is a friendly atmosphere, nice people. a rather speedy procedure to facilitate my wife and my schedule ,a very clean facility with prompt service, and quick paperwork to get us on our way without taking all day to make a sale

This is our second car we've purchased with Crossroads. They are always so professional and they aren't overly pushy. We've had nothing but good experiences and great vehicles here. Dimitri Kazanski is the best!!

Danny is always so very helpful, and accomodating. He was able to get me in quickly and the repairs were done in a timely manner.

The sale department is great, the service depart Is not. I will not be allowing them to service any more of our families vehicles.

Salesperson Chris was excellent. He made the entire process easy as he was extremely knowledgeable and very professional. If you are in the market for a ford I would recommend crossroads of wake forest.

I was charged for 3.5 hours of labor at a rate of $190/hr for a job Pep Boys quoted me .8 hours of labor when I checked after ripped off by this Ford dealership. YouTube confirmed how simple the job is. Will never get off warranty work done at a dealership again. ????

Crossroads Ford Wake Forest NC Great service as always on my 2004 ford Ranger. My ranger has only 26000 miles and Cross Roads has provided all services needed to keep the truck in tip top shape.

Always excellent service! The waiting area is perfect to get work done while waiting. Clean with complimentary snacks.

Love this place, for both sales and service. We purchased a new vehicle here in August 2023 and love it. The entire customer journey was not only painless, but was a delight. Never had long waits, no pushy sale persons but rather professionals who treated us like family. We are 20+ year exclusive Ford customers and were impressed once again with Crossroads Ford of Wake Forest. For service, we received the best valet service ever. I work super long hours and have some mobility issues, and Al Jones the service manager made sure all our service needs were met; I only had to go to my front door. These folks need 10 stars but the review only allows for five :)