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West Herr Ford of Amherst

(803 reviews)
Visit West Herr Ford of Amherst
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 9:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–9:00pm
Tuesday 9:00am–7:00pm 7:00am–9:00pm
Wednesday 9:00am–6:00pm 7:00am–9:00pm
Thursday 9:00am–7:00pm 7:00am–9:00pm
Friday 9:00am–6:00pm 7:00am–9:00pm
Saturday 9:00am–5:00pm 7:00am–6:00pm
Sunday Closed Closed
New (716) 616-3237 (716) 616-3237
Used (716) 616-3602 (716) 616-3602
Service (716) 616-3593 (716) 616-3593

Inventory

See all 378 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since September 2008.
West Herr is dedicated to absolute excellence in customer service provided by honest responsible and respectful people.

We support individual pride company spirit and community involvement.

We provide a continuously improving and safe work environment that encourages creativity innovation and personal growth with sound financial performance.

We strive to be the auto dealer of choice for our customers the employer of choice for our co-workers and a model of integrity and excellence for our industry and our community.
Welcome to West Herr New York!!!

Service center

Phone number (716) 616-3593

Service hours

Monday
7:00am–9:00pm
Tuesday
7:00am–9:00pm
Wednesday
7:00am–9:00pm
Thursday
7:00am–9:00pm
Friday
7:00am–9:00pm
Saturday
7:00am–6:00pm
Sunday
Closed

Reviews

(803 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Professional as usual.

Professional as usual. Been a customer for many years. I have never had a problem.

Professional as usual.

Professional as usual. Been a customer for many years. I have never had a problem.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Alex was very helpful and super nice.

Alex was very helpful and super nice. Handled everything with extreme care and swiftness. Everyone was very polite and courteous

Alex was very helpful and super nice.

Alex was very helpful and super nice. Handled everything with extreme care and swiftness. Everyone was very polite and courteous

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Bob is honest and dependable-can always count on him!

Bob is honest and dependable-can always count on him! Treats me with respect and my vehicle is always done on time if not early!

Bob is honest and dependable-can always count on him!

Bob is honest and dependable-can always count on him! Treats me with respect and my vehicle is always done on time if not early!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Erica was efficient and a pleasure to buy a new Ford

Erica was efficient and a pleasure to buy a new Ford bronco through her.i highly recommend her.

Erica was efficient and a pleasure to buy a new Ford

Erica was efficient and a pleasure to buy a new Ford bronco through her.i highly recommend her.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Carlos Hernández it’s the sale seller everyones need.

Carlos Hernández it’s the sale seller everyones need.Ecxelent services and profesionalism.he explaind to me every page with so much dedication

Carlos Hernández it’s the sale seller everyones need.

Carlos Hernández it’s the sale seller everyones need.Ecxelent services and profesionalism.he explaind to me every page with so much dedication

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I had a nice smooth transaction when purchasing my newer

I had a nice smooth transaction when purchasing my newer car at West Herr Ford of Amherst NY. JJ Alquist and Sloan Mackin ,went out of the way to make the transaction fair for everyone involved. Thank you , Neal

I had a nice smooth transaction when purchasing my newer

I had a nice smooth transaction when purchasing my newer car at West Herr Ford of Amherst NY. JJ Alquist and Sloan Mackin ,went out of the way to make the transaction fair for everyone involved. Thank you , Neal

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very efficient and timely service.

Very efficient and timely service.. staff very helpful. Recommend for service. Great location and pleasant waiting area.

Very efficient and timely service.

Very efficient and timely service.. staff very helpful. Recommend for service. Great location and pleasant waiting area.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Scott was excellent and thorough!

Scott was excellent and thorough! Car was only gone for 3 hours and I was able to continue working, confident my car was in good hands. I also appreciate their pick up and drop off service. The driver was professional.

Scott was excellent and thorough!

Scott was excellent and thorough! Car was only gone for 3 hours and I was able to continue working, confident my car was in good hands. I also appreciate their pick up and drop off service. The driver was professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Paul-Fa was my Service Advisor!

Paul-Fa was my Service Advisor! He is very Courteous and Helpful! Letting me know what was happening every step of the way! Appreciate not being left in the dark! Thank you Paul, Linda Mayne

Paul-Fa was my Service Advisor!

Paul-Fa was my Service Advisor! He is very Courteous and Helpful! Letting me know what was happening every step of the way! Appreciate not being left in the dark! Thank you Paul, Linda Mayne

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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This was my first experience with West Herr Ford.

This was my first experience with West Herr Ford. Working with Mike W was a pleasure. He is friendly, knowledgeable, and very straightforward. I would definitely recommend him and the dealership.

This was my first experience with West Herr Ford.

This was my first experience with West Herr Ford. Working with Mike W was a pleasure. He is friendly, knowledgeable, and very straightforward. I would definitely recommend him and the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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