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Used Imports Auto

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (112 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (112 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Used Imports Auto from DealerRater.

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Great Experience!

Had the opportunity to talk with Mike for a 2009 Lexus IS 250. Was a pleasant experience and good communications. The finance guy and Mike were both very well-going and nice. Would recommend this to anyone looking for used cars!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much. You are such a pleasure to deal with. Please come back anytime. With all sincerity. Jon

Great Experience

After weeks of searching for a great car within my budget, I came across Used Imports Auto. They have such a great selection of cars for amazing prices. I had the opportunity to work with Chris. He was amazing. He went above and beyond to get me what I wanted and in the price range that I wanted. Most salesmen tend to try to get over a women but he was very understanding and respectful of my expectations. If you are in the market for a luxury used car for an affordable price, this is definitely the dealership for you! THANKS CHRIS!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you so much. You are such a pleasure to deal with. Please come back anytime. With all sincerity. Jon

we got the 13rx350!!

we bought the car from Michael and the managers were more than nice. i enjoyed everything and i am more than happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much. You are such a pleasure to deal with. Please come back anytime. With all sincerity. Jon

Used imports is the best!!!

I want to say thank you to the awesome team at used import auto. Tony was my salesperson and he was helpful, energetic, and promised me that I would leave a happy customer with the car I desired which was the 2012 Lexus IS :)...... I really appreciated his service. Also, I want to thank the owner for being very pleasant and helpful as well. Lastly, I would like to send thanks to Mr. Andres as well. The whole team was fantastic and I am ecstatic with my purchase and the service that I received and I would definitely recommend and refer others to this wonderful business. Thank you!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much. You are such a pleasure to deal with. Please come back anytime. With all sincerity. Jon

Used Imports was Amazing..ASK FOR CHRIS !! Amazing

I traveled from Huntsville Alabama to buy a used Lexus ES 350. I spoke with a very candid and witty Internet Finance officer Chris Diaz who was awesome and very knowledgable. I called at 10:30 am and traveled 4 hours to get to Used Imports on a rainy misarable day but I almost forgot about the dreary mist outside once I arrived and met Chris. I test drove this immaculate Lexus with out having to ride with a salesman which was very refreshing, it was a trustworthy gesture I believe and once I pulled back in to the dealership...Chris put all the numbers together, dotted the I's crossed the T's & had me out of there in literally 45 mins. This was a perfect experience! I would recommend Used Imports and Mr.Diaz to anyone who was in need of a great vehicle. 5 STARS!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much. You are such a pleasure to deal with. Please come back anytime. With all sincerity. Jon

GREAT service and great deals!

This is an amazing place to buy a car! The salesmen do not pressure you, are helpful, and very pleasant. They have a wide variety of cars for a great price. Definitely the way to go! I will refer used auto imports to everyone looking to buy a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much. You are such a pleasure to deal with. Please come back anytime. With all sincerity. Jon

poor quality

I went by after work to look at one of there Toyota 4runners. When I inspected the car the whole undercarriage was badly rusted, there were broken lug nuts on 2 of the tires, and when I test drove it I made a turn and the alignment went out. Over all I was not impressed with there collection. The car was purchased up in New York where the car can be purchased for a lot cheaper (because of the conditions) and sold down here for a much higher price. Time wasted.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We sell cars from Older to Newer years. This vehicle is 12 years old and yes it is from NY and we took it as a trade. They have to come from somewhere. Salesperson told you upfront that it is from NY therefore it will have some surface rust. WE ARE NOT MAKING THEM NEW IN THE STORE. WE HAVE A GREAT SHOP AND GO THROUGH ALL THE SAFETY CHECKS THAT IS WHY WE ARE GIVING 30DAYS WARRANTY ON ANYTHING WE SELL FREE OF COST INCLUDING THIS TOYOTA AS WELL. Please understand that this is not an excuse however every car has a history and an origin and we can not change that. While pricing these vehicles, everything is taken in to account. In this case you are not right in your criticism. Good luck.

Awesome Hassle Free Purchase

From the moment I spoke with my sales rep, Mia, I knew my car buying process was going to be simple. I prefer to drive only luxury cars and they have the best selection around! Mia was very friendly and she had the car I was interested in purchasing (BMW X3) ready for me when I got there to test drive. I completed the application process in person and that was just as simple. I was then turned over to Tim; the finance manager, who secured me a financing deal with Wells Fargo that I was ecstatic about. These two gave me the best customer service I've ever had in a car buying experience, the entire staff is friendly and again there was no pressure. I have referred a couple of friends to them and I am just as confident they will be taken care of the way I was. Oh yeah, my next car - I'm getting from them. Stick around guys, I'll be back!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much. You are such a pleasure to deal with. Please come back anytime. With all sincerity. Jon

Bought a Honda Odyssey

The weather was terrible, but the service was great. They were helpful, quick, and easy to work with. From the test drive to the paperwork, the whole thing went very smoothly. We looked at cars at several different dealership, this one was the best and had the best cars too.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much. You are such a pleasure to deal with. Please come back anytime. With all sincerity. Jon

Great Car Buying Experience

I bought a BMW 750 from this dealership and so far so good!! I had a great overall experience, Vernon the sales man was great and easy to work with and Ali the finance manager was terrific. Very easy going no hassel. I got a great price on the BMW and they gave me a very fair value on my trade in. I definitely would recommend this dealership and will go back there for my next ride!!! Thanks Used Imports Auto !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much. You are such a pleasure to deal with. Please come back anytime. With all sincerity. Jon