Reviews
Highly recommended
I've been looking for a f350 Diesel for over a year and I found Michaels auto plaza had a very large selection of the truck I have been searching for. I found there prices were very fair. I ended up buying a 2013 f350 with 104k. Not a new truck! After driving the truck for a week 250 mile there were a few things I had found wrong with the truck.... i'm an auto mechanic by trade for a ford dealer. Without an appointment I brought the truck back to drop off for them to Address my concerns . They told me it will be a few days before the could get to it but would check it out. 3 days later I was told it was done. Without the runaround or headaches they took care of it fast. You're never gonna find a used vehicle problem free but how they handled it was absolutely perfect . Buy with confidence That they stand by their vehicles they sell .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Experience
Recently purchased a Ford F250 to better tow my camper with and am very pleased with the deal I got from Michael's Auto Plaza. Staff was friendly, courteous and not pushy at all. Fantastic truck and great deal.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Amazing
This place is absolutely wonderful. Great customer service. Everyone is so nice to work with and extremely friendly. Made everything go smoothly! My dreams have come true with my new lime green truck! I'm so happy with everything they did! They made my first real car buying experience something I will cherish forever. Thanks to everyone at Michaels Auto Plaza!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Morty
My daughter moved upstate recently to the Albany area and need an all wheel drive SUV. MICHAEL'S AUTO PLAZA came through with SUV for a great price. They had over 200 vehivles to choose from. Eugene the General Manger gave her personal service and hands down payed top dollar for her trade in over all Dealers in area. If you need a quality used vehicle without the hassle their the place to go.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
In and out
Faithfully restored my view of dealerships. Trade was fair, price was on point, we went in ready to do battle. Had been looking for a specific make , model, year, color combination for several years. Michael the sales manager made the deal happen. Very happy. Would buy from again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Wonderful Experience
Very friendly staff and quick service. Our family has purchased 4 vehicles from Michael's Auto Plaza. We love each and every one of them. They will continue to receive our business!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
What a Great Experience!
We recently purchased a car from Amy and Mike and had the best experience. We had searched all over for a used Santa Fe and they were the only ones who had what we wanted. They gave a us a great deal with no pressure and found us low financing rates. Buying cars is not something I enjoy, but they made it easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
excellent customer service!
By far one of the best experiences at a used car dealership. Mike Severance was professional, patient and did not pressure me at any time. He also delivered on all the promises made regarding the used vehicle upgrades.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
long awaited vehicle
The availability of the dealer was excellent. If he wasn't available, someone else would handle my call or he would call me back. He was very attentive and listened to my needs in a vehicle. Pricing was reasonable and he worked hard to get me a good rate. The had very nice vehicles on their lot and a very clean, presentable showroom.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The Real Deal
This was our second purchase from Mike Severance and team. This time we were in a rush as we needed to return our rental car and purchase a vehicle quickly. Test drove a vehicle and decided to purchase. Paperwork was drawn up and we went to our credit union. Returned an hour later and the vehicle was ready to go, with new front and rear rotors!! These guys are true professionals and I will always recommend that my friends and family take a look at the inventory at Michael's Auto Plaza.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase