Ourisman Chevrolet of Bowie - Curbside Pick Up and Home Delivery Available

I’m extremely frustrated by how this has been handled. I was told the brake pads and rotors were replaced to exceed manufacturer standards—now that’s being denied, and instead of resolving the issue, you’ve deflected to unrelated documents. I’ve also been blocked from your Facebook page, and you’ve only responded through my Google review. The odometer discrepancy adds to my concern, but the core issue remains: the brakes did not meet manufacturer standards, and that’s being ignored. They shouldn’t get corrosion to the point that they need to be replaced in 3 mths of ownership. The rear have been replaced and have no issues but front are corrosion to the point that jiffy lube took 30 minutes removing tire in order to replace the nail in tire. In just three months and 5,000 miles, the front brakes and rotors are already so corroded they need full replacement. That level of deterioration is not normal for such low mileage and short ownership. It raises serious concerns about the quality of the components and whether the vehicle was properly inspected before sale. Specifically when the odometer isn’t transcribed correctly. To resolve this fairly, I’m willing to pay for labor at another dealership if you agree to cover the cost of the parts. That’s a reasonable compromise given the underlying issue and the trust I’ve lost in your service department. I can even pick up parts from your parts department. I’m open to updating my review positively if this is resolved. Otherwise, I’ll continue updating it to reflect my experience.

Everything was made very simple and easy. Salesman (Demarco) was very helpful and easy to deal with. Provide all requested information quickly and concise. Test drives were helpful. No pressure.

If i could give negative stars I would. Absolutely unprofessional service department. My Vehicle was in shop for over 7 days for a diagnostic test. When I called to check on the vehicle the Staff had no clue on the status. Then when I picked up my vehicle the staff couldn?t find my ticket and keys. The cost of repairs were extremely expensive more than the price of the vehicle. What a total waste of time and energy. The Maryland Chevy service department have been train wrecks for me, and zero accountability for their actions. I would never recommend this service department to anyone.

If I could rate this review as 0 stars I would! Here we go! I usually don’t write reviews, but I feel compelled to share my experience to help others. I recently purchased a 2021 Mercedes Benz CLA 250 from Ourisman Chevrolet of Bowie MD on July 26, 2025, and unfortunately, it has not been a positive experience. Only after driving the car off the lot, I began noticing issues with the brakes. After having it inspected, I was informed that both the brakes and rotors need to be replaced, which is extremely disappointing for a vehicle that was just sold to me. These are not minor issues—they're critical for safety and should have been addressed before the sale. I expected that the dealership would ensure basic mechanical components were in good condition or at least disclose any known issues. Instead, I feel misled and let down by the lack of transparency and quality control. I reached out to the dealership to express my concerns, but I was told there was nothing they could do,” or I can pay $2,400 to replace the brakes and rotors!!!!! I made multiple attempts to have the dealership rectify the issue and was treated like trash! All of my concerns were discarded and one of the managers had the audacity to have a smirk on his!!!!!!’ Let me also remind anyone who is going to read my review that I reported the issue to the dealership the very next day (July 27th, 2925) after driving off the lot! I took the car to their service center twice and was told it was theirs tires only to be told the second time that there is a “slight pulsation in the rotors!!!’ Did I mention all of this occurred less than a week of purchasing the car!!!! I hope this review encourages the dealership to take more responsibility for the condition of the vehicles they sell. I also recommend that potential buyers to purchase your vehicle from a dealership that is certified in the car you want to buy!!!

The worst dealership I’ve come across in my life. A few of them Service Advisors need to be replaced with people who genuinely care about the customer and their auto needs. Customer Service Training is definitely needed. I have never met a I don’t give a F$&@! in such a pleasant tone yet nasty way in my life. It was insulting and infuriating. I will never step foot in that place again. They don’t care about you at all. Trust when I say this. Mechanics SEEM to be genuine in passing but they in the shop. SMH. Most Horrible experience in my 54 years . Please stay clear of this place if you want to maintain your emotions and your blood pressure. If not you will experience what I’m telling you and they stick together so don’t get emotional. Vengeance is mine says the Lord

Mr Medrick Mills is a awesome Service Advisor! I called him at the last minute yesterday after already having a appointment scheduled for Wednesday to get my vehicle serviced (exspecting him to say No) He asked me how long would it take me to get there? I was there in 10 minutes and He made sure that I was good and had a ride back to work as always. Great Customer Service!

absolutely the worst GM I've ever encountered from hiding from a call prior to me coming to the dealership, so playing the not pick up game when he's at the dealship, to disregarding that his Service team called to say my car was fixed and it wasn't throughly inspected and looked it let alone a test drive on the car after completing a batter recharge wasn't done. Now I'm left with 3 pages of the same codes the vehicle had upon arriving 3 weeks go with it into their service dept and he's worried about tone and someone talking loud. You can't change how God naturally from birth made my vocal cords are y'all crazy.

I scheduled an appointment for my car to be serviced with Mr. Medric Mills based on past experience. I was greeted and he explained what needed to be done and the estimated cost. I went to the waiting room, and he told me he would come and let me know when the service had been completed. After explaining the service done, he also informed me when future repairs were due. My experience was excellent with the best customer service.

My experience was Amazing. Taylor, Jasmine and Don was really exceptional with helping me. A1 customer service. I highly recommend everyone to Ourisman of Bowie. Thank you all so much!

I was displeased with the trade value and the subsequent resale of my traded car. I feel I was cheated/ The explanation of the repairs did not make sense and the detailing was over priced..