Reviews
Write a reviewi thinking about go to court to find out if i win
i bought a tundra 2006 in 2014 .this truck had aftermarket catalic converter so i fail smokecheck again after every 2 year! to replace with toyota one cost me $1500. who pay for this???i still have this trk.
- Customer service 3.0
- Buying process 3.0
- Quality of repair 2.0
- Overall facilities 2.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
A++BUSINESS, PEOPLE ARE VERY WELCOMING! NO PRESSUR
We happen to stumble across this place while out car shopping one day. I fell in love with the Toyota Avalon, but the car was too big for me to handle, needed something smaller. They suggested something else, and I really liked that one as well. If it would have been up to me, I most definitely would have purchased that same day. But, my uncle was buying me the car and couldn't just go and buy something he didnt approve of. Everyone was really nice, they didnt make you feel pressured, and were really welcoming!! All the cars were immaculate. And lots of people were there looking to buy. ALL AROUND GREAT BUSINESS! Wish I could have purchased from there. Dont forget to say hi to the talking bird!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Unfortunately I had a niece of mine make appt and she...
Unfortunately I had a niece of mine make appt and she drove 40 mins to check out the car and be my ears and eyes but they had not pulled it out and it was wedged away in the very back so she could only get in it and start it but could not test drive it. I was disappointed and was ready to buy it bit not without a test drive.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Great Experience
I had a wonderful experience purchasing a vehicle at Hi Auto. There was zero pressure as I inspected and pushed and pulled all the dials checking everything out. They were very accommodating when I got wishy washy and started to think about another vehicle on the lot. They provided a very thorough explanation of the value of my trade-in and gave me a fair price. They went out of their way to drive the vehicle to the dealership to meet me for a pre-purchase inspection! The financing was smooth and very clear with ample explanations (best financing experience ever). While we were finishing up the paper work they washed the car inside and out. What a great experience! I will be back when the time comes.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great buying experience!
Went in to buy a Camry and found the dream car we’ve been looking for. Purchased a 2016 Toyota Avalon with low miles and great deal!!! Chris and his team were friendly and helped us in the smooth transaction. Every car on the lot was immaculate and well kept and cleaned. Very great experience! Recommended.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
DO NOT BUY FROM THIS DEALER!!!
Purchased a 2015 Lexus in April 2018. Sale seemed to go smoothly and I was happy with my purchase since I bought the car that I have always wanted. Well, last week, I went to a dealer to purchase a new vehicle and wanted to trade in my Lexus only to find out from the dealer, who obtained the Carfax on my car, that it had been involved in an accident! This information was NEVER disclosed to me when I purchased the vehicle and now I am screwed because no dealer will trade my car in and I was basically told that my car is worthless! I now have to privately sell my car and take a HUGE loss. DO NOT buy from this dealer! They are deceitful and unprofessional! It is also listed on the Carfax that Hi Auto Sales was notified of the accident when they bought the vehicle, so they can not claim there were not aware of this accident. DO NOT BUY from here. And if you do, ask for a Carfax!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
If you have any problems, please contact us. We have not seen or heard you contact us at all and were not aware of any problems. We have proof that you have seen and read through the CarFax, as we have signatures in multiple places confirming that you are aware of any damages the vehicle has. Please do not make things up, we are all grown adults. If you have any other questions, feel free to call us or email us.
Don't trust this dealer!
Don't trust these guys, please bring the car to a mechanic YOU KNOW to check everything. They told me they changed the brake pad but my mechanic found out they didn't. I can't drive 2 hours just to complain about it.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
hello Mr.Pham sorry to hear about the brake issues that you encountered. when we purchased, we were informed that the brakes were either near new or new condition, I did not know of this issue til you bring this up. If you let us know about this, we would have take care of it and install new brakes for your car without questions. I've not heard from you about this, til I see this review. I wish you did,so I can make it right, by paying for this service and you won't be unhappy about this. this brake service does not cost much, we would have done this or more for you, but you got to let us know , instead of writing negative review , it does not solve any problems, it may give us negative review but it's already cost you the extra money that you didn't have to, only if we know about we will be more than happy to pay for it. this is a result of error, mistake or overlook, no bad intention purposely. we're sorry to cause you this inconvenient as such.
Very good buying process
Chris and the team of HIAutoSales were very respectful to my family and I. We recently bought a new Lexus and he made the buying process quick and overall easy. I would definitely recommend checking their place out if interested in their vehicles.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dr lam
I brought 2 nice beautiful cars with fairly good deal. I was very happy with their good services including replacement with a new radiator for free/no extra money charge even 3 months after the warranty, given extra key, free consultation when having any question about car care and maintenance. So far, these 2 cars have been running well. Trouble free. I recommended my relatives and friends to this dealer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best car buying experience to date
Chris and his team are great, no hassle, no pressure and great customer service. They were honest and informative. I will recommend them to my friends and family. I drove up from San Diego and will stop by again on my next auto purchase. Thank you Hi Auto Sales!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
